Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

After struggling with traditional architects for months, switching to ArcPlan was a breath of fresh air. The fixed price quote was clear, and there were no hidden costs or surprises along the way. The... Voir plus

Noté 5 sur 5 étoiles

Their digital-first approach made the whole process so efficient. Sharing ideas, reviewing plans, and making decisions could all be done from our own home at times that suited us.

Noté 5 sur 5 étoiles

The team's expertise is maximizing space usage really showed in their designs. They suggested clever solutions that made our extension feel much larger than we thought possible. The final result trans... Voir plus

Noté 5 sur 5 étoiles

The entire process was surprisingly smooth. With all the details handled online, I didn't have to waste any time on meetings. My plans for the home extension were completed quickly and professionally.... Voir plus

À propos de l'entreprise

  1. Architecte
  2. Concepteur en architecture
  3. Agence d'architecture
  4. Entreprise de conception des bâtiments
  5. Ingénieur structures

Écrit par l'entreprise

Your Remote Architectural Partner for Homeowners & Property Re-Modellers


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

67 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Not much choice in my area for local…

Not much choice in my area for local architects, so i didn't have much choice but to search google. Glad i did in the end as Arcplan worked out so well for me, with online meetings and clear communication paths, I felt like I was in the room with the architects. They listened to my advice and helped make my extentsion reality with ease.

10 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Fast and precise

Fast and precise, great communication mechanisms through online chat and whatsapp made me really feel close to the team at all times as they responded everytime to my questions, with having to wait too long. Worth the costs.

22 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

The survey in the box was fantastic—it…

The survey in the box was fantastic—it made me feel truly integrated into the project and saved me a lot of time and money that would have been wasted with local architects. Overall, I’m extremely happy with the Arc Plan team and their service.

12 août 2024
Noté 5 sur 5 étoiles

A local architect quoted over $3,000…

A local architect quoted over $3,000 for a single-storey extension, but these guys beat both the price and timing. They’re legends! I highly recommend them to anyone looking to move quickly with their projects.

10 août 2024
Noté 5 sur 5 étoiles

Recommended by a friend

Recommended by a friend, I’m thrilled with the service I received. They provided practical money-saving tips and were incredibly helpful throughout the process.

22 juillet 2024
Noté 5 sur 5 étoiles

The drawings service was ideal and…

The drawings service was ideal and fairly straight forward, but what impressed us the most was the onsite support they gave a year after when we were building. Marcus and his team happily called through to us and builders onsite to advise on queries the builders had onsite to ensure a smooth build. Without cost.... Very happy

13 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Easy to get along with

Easy to get along with, ego-free architects, so well informed and worked with us on our ideas and budget to ensure we got the best possible design and scheme built in our budget.

22 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Online is the way forward

Online is the way forward, must say online consultation, review and design was seamless. Fair priced and very well informed architects. Deffo will use again.

19 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Not paying and answering phones / emails

They are not paying for the structural calculations that we did for them in 2023, and they are not answering phone calls, emails, etc.

22 juillet 2024
Avis spontané
Logo de ArcPlan

Réponse de ArcPlan

We appreciate your feedback. However, we believe it is important to clarify that there is an ongoing legal matter related to the services provided by your firm. As this involves issued claims and unresolved concerns, it would be inappropriate to discuss the specifics in this forum.

Our commitment is always to protect and support our clients, and we cannot, in good conscience, ask them to pay for services that we believe were not delivered correctly. We are actively working to resolve this issue through the appropriate legal channels.

Additionally, we advise against leaving misleading or false responses, as this could have serious legal repercussions under UK law. We trust you will understand the importance of resolving this matter appropriately and redact this review immediately.

And continue, within the jurisdiction of the "amicable resolution" mechanism in your "service providers" terms and conditions.

Arcplan.co.uk

Noté 1 sur 5 étoiles

A poor experience overall

I found this service not up to expectations. Poor advice was given about us achieving planning permission for our project. The project was rejected by the planners on 2 attempts. By the time we got planning approval (3rd attempt) it wasn't worth us building.
The initial advice we got from Arcplan said there would be no problem getting the approvals. This was poor advice that led to us spending a lot of money and time on the project.
I would now go to a local architect, who knows the local market than deal with an online business like this. A poor experience overall.

12 février 2024
Avis spontané
Logo de ArcPlan

Réponse de ArcPlan

UPDATED RESPONSE**

Dear Mr Smith,
In the absence of a response to our previous reply, we have raised this issue further with Trustpilot. It seems they asked you for contact details, we have since emailed your supplied address and called your supplied telephone number. Unfortunately on 3 occasions now, the person who answers the phone call, is a women, whom is unaware of our service or any relation to this review left on Trustpilot.

Please consider that you may have left this review in error, as we once again advice that we have no client by your name or and history of dealing with you.

Regards, Arcplan.co.uk


Dear Jonathon Smith,

We take all feedback very seriously and are committed to providing the highest level of service to our clients. However, we have thoroughly reviewed our records and do not have any history of providing services to a Jonathon Smith or any details matching your description. Additionally, we have no record of multiple planning application attempts as described in your review.

It appears there may be some confusion or a misunderstanding. We pride ourselves on our transparency and effectiveness in obtaining planning permissions, as evidenced by our numerous satisfied clients.

We would be happy to discuss this matter further and clarify any concerns. Please contact us directly at, info@arcplan.co.uk so we can resolve any potential issues.

Thank you for bringing this to our attention.

Best regards,

Arc Plan

Noté 5 sur 5 étoiles

Great Service

Great Service, Was worried about online service and deposit, but they came through and delivered a professional service.

20 octobre 2023
Avis spontané

L’expérience Trustpilot

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