ARLA Propertymark Avis 

I was very impressed with Rafael after our recent audit visit, he was very friendly made me us feel at ease and provided us with some excellent advice which was later backed up by email.

Many thanks again for all your help & guidance, it is very much appreciated.

The meeting/audit was really informative and very helpful and didn’t feel at all like some form of draconian compliance visit – thank you for making it so Darren.

Thank you so much for the follow up guidance and advice it was really helpful and the additional attachments & templates you emailed over were very useful and it is always good to get an alternative viewpoint. Likewise with separate email about the provision of Material Information, most inciteful.

I was very impressed by the way Darren conducted the visit, he made me feel at ease and the level of knowledge that he was able to share with me was impressive.

Many thanks again for all your help & guidance, it is very much appreciated.

The whole process with Propertymark from start to finish was a pleasure, we were looked after by Lisa initially and then Matt afterwards. They were both helpful, friendly and professional even when we had some issues the support was there. Propertymark are essential to the industry and the industry would be worse off if we didn't have Propertymark or their team.

I recently underwent a compliance audit with Propertymark, and I cannot express how pleased I am with the exceptional service provided by Darren. From the outset, I must admit that I was quite fearful about the audit process. However, Darren's follow-up email prior to the audit not only alleviated my concerns but also showcased his commitment to ensuring a smooth and stress-free experience for us.

During the audit, Darren's professionalism was truly commendable. He conducted the assessment with thoroughness and attention to detail, making sure every aspect was covered. His expertise was evident, and he took the time to explain various aspects of the audit, providing valuable insights and advice along the way.

What sets Darren apart is not just his technical proficiency but also his ability to communicate effectively. He was approachable and patient, addressing any questions or concerns I had during the audit. His friendly demeanour made the process much more comfortable, and I felt confident throughout.

The post-audit phase was equally impressive. Darren not only delivered the audit report promptly but also went the extra mile by offering useful resources and advice for maintaining compliance. This level of dedication and centric approach is truly rare and greatly appreciated.

In conclusion, I want to extend my sincere gratitude to Darren for his outstanding advice and recommendations. The positive experience I had with him has not only eased my initial apprehensions but also left me with a sense of confidence in the professionalism of his work.

Thank you, Darren, for your exemplary service and commitment to ensure that policy and procedures are adhere to by property managers.

Darren Kitchenside was professional, helpful and full of useful information. I would thoroughly recommend the audit review & Darren to help you remain compliant.

Darren Kitchenside is an excellent member of property mark and his meeting was detailed and full of knowledge. I cannot recommend him enough.

I have had the pleasure of working with Claire Dudfield in the Propertymark Regulation team who has been incredibly helpful & understanding throughout the process. Great friendly service - Thank you!

Propertymark CMP renewal process went smoothly thanks to the first class customer support provided by Matt Rawlings!
Absolute pleasure to deal with and would recommend Propertymark CMP to all.

We have recently had a very positive Audit experience. We found Darren Kitchenside to be extremely informative and helpful. The process was beneficial as Darren was knowledgeable and took the time to discuss all areas with us. All communication following the audit was very helpful and Darren went above and beyond which was really appreciated.

Matt Rawlings in the new applications team has been incredibly helpful while we've navigated the maze of registrations and compliance required to set up our membership as a new business - thank you so much Matt!

Excellent customer service from Matt Rawlings in Memberships. Matt has been extremely supportive and helpful throughout the whole membership process. He really goes above and beyond and is an absolute credit to Property Mark.
Thanks Matt.
Mas Lettings and Management.

Matt in Memberships was most helpful and relieved me of a lot of stress by explaining what exactly was required from me with regards to annual membership renewal and drawing my attention to the trial with Payprop that I have signed up for. This will help me enormously and I cannot thank him enough for all his help and advice.

Rafael Torrano was extremely helpful and the whole procedure of the audit was very efficient and professional

Darren Kitchenside is very helpful and knowledgeable. He took the time to answer compliance questions that we had. He was also very good at recommending additional learning resources.

Darren Kitchenside continues to set the bar high, especially when considering the normally fraught process of the subject matter. Audits, historically, have been something you dread but with Darren it has become something to look forward to as we seek to improve and evolve our business as well as meeting compliance. Thanks Darren. Great job.

We recently had an audit with Raphael, he was very efficient and helpful. Thank you.
From NP Estates

A very informative meeting with Darren. When I was first contacted by Propertymark via email with the word audit in, I was worried! We'd never had an external audit and although we are good with our compliance you start to think the worst. Darren emailed me before the meeting and put my mind at rest with some helpful tips on what to expect on then day. We had time to prepare and collate the info required and the meeting went well. Thanks for your help Darren!

A useful and informative compliance audit from Darren at Propertymark today, far from being a tick box exercise there are some useful pointers. Thanks Darren

The audit was very helpful and Darren offered excellent advice.

Darren was most kind and considerate, putting me at ease from the moment we started the meeting which I felt allowed me to get more than I anticipated out of our discussions. It was an extremely beneficial meeting and a lot of helpful information has been provided by Darren to help ensure I meet all my compliance obligations, there was a sense of help and assist which was gratefully received. Propertymark are working with us! Thank you Darren - those reading ahead of a meeting, please do not waste time worrying.