ARS/Rescue Rooter - RS Andrews of Tidewater Avis 

"Be warned: this company completed a gas furnace installation at my Portsmouth property in early May and immediately activated the gas line, which we operated. I discovered that they bypassed mandatory safety protocols—the City of Portsmouth building inspection did not actually pass until months later (September 10th). When a dispute arose, management sent a high-pressure written ultimatum falsely claiming the gas had never been placed in service to minimize their liability. Unpermitted gas line activation is a severe safety and code violation. The timeline has been handed over to the city and the state licensing board (DPOR)."

Very professional and friendly

Quickly diagnosed the problem. Price was negotiable and ended up within my means. The HVAC replacement of my AC unit and heat pump was done with expert help and the installers constantly kept me up to date and explained every detail. They not only “left my house like they found it” they installed everything and cleaned up every little detail when they were done. Very satisfying.

Sebastian and a co-worker did a thorough and professional job of adding a whole house dehumidifier in our basement to complement a central air conditioner RSAndrews installed last year. They also installed a blue light in on ac unit to address possible bold issues. My wife and I were very pleased with the work performed and would not hesitate to use them again.

Great representative, installers and assistant. Have referred and talked about your company, service and units to others.

She came in and knew the problem and fixed it quickly. She was fast and efficient.

exceptional-been receiving support for several years and the service has never wandered. Top shelf staff professional.

You show up when you say and you fix the issue!!!!!!!!!!!!

Always there when we need them. Quick and do a good job.

Quick & Easy to Schedule
I scheduled an appointment and they were able to fit me in and address the issues quickly. Mr. Gary W. Was very informative and took care of what was needed.

Delay in reparing our ac system caused us to have to endure the recent spell of extreme temperatures and high heat indexes without ac. Repair was delayed because first 2 technicians that were sent to us made incorrect diagnosis of the problem.

I want to give a special shout out to Stephen and Laz. They were awesome, respectful, and just knowledgeable of their job. I appreciate the both of their kindness. We are no longer hot with our new unit. I am loving it.

Repairman was excellent corrected the problem . Would like him to return if needed.

First things First, the installation team looks very unprofessional. No uniform, not groom look like a background check warranted... Just to be safe, I'm allowing them in my home. Installing a new furnace in a space that needed to be cleaned out First after removal .of the old furnace wasn't done at all... Was that in the training at all. Saturday, the installation took place by Monday. The lines are back up, and the furnace is constantly running, trying to drain itself, I called the main office and was told someone will call and set a appointment Tuesday no time given. Me and my wife both work so I cut the furnace off from the fuse box. We spent that night with no air conditioning and noticed all the little screws all over the kitchen floor. I spent over 14 thousand to miss a day of work with no A/C

I have never had a company so communicative! You’re going to get a text, an email, AND a call that your service person was on the way. All the guys I interacted with were very professional and made sure I was happy. That level of quality certainly comes at a cost though!

The services rendered were prompt and thorough and I appreciate getting new AC installed and running, in less than a week

Great Job!!

Employee was polite prompt and informative and got the job done