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Lisez les avis des autres

Noté 1 sur 5 étoiles

Subject: URGENT – Order #4307 Incomplete – 1 of 4 Pieces Missing I received Order #4307, which was purchased and advertised as a Set of 4 Blue and Natural Seagrass Wall Decor. Only three of... Voir plus

Noté 5 sur 5 étoiles

I was blown away by the beautiful construction of these pieces at such a reasonable price!! They blend beautifully with my coastal / farmhouse decorating. They so easily sparked ideas for placement. N... Voir plus

Noté 3 sur 5 étoiles

These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curve... Voir plus

Noté 5 sur 5 étoiles

What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wai... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. aussi dans
  3. Artisanat d'art
  4. Fournisseur de paniers
  5. Magasin de matériel de cuisine
  6. Magasin de souvenirs

Écrit par l'entreprise

Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

44 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 55 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,3

Tous les avis

(44)

24 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Love the way you tell the whole story…

Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!

7 janvier 2026
Logo de Artera Home

Réponse de Artera Home

Thank you so much for your lovely feedback! We’re so glad you enjoyed the story behind the piece and meeting the artisan who made it. Your support means the world to us ✨

Noté 1 sur 5 étoiles

Mirror is broken

Mirror is broken, arrived in several pieces

6 décembre 2025
Logo de Artera Home

Réponse de Artera Home

We’re truly sorry that the mirror arrived broken. We acknowledge that our packaging experience was not sufficient and are actively improving it to prevent this from happening again. We hope we’ll have the opportunity to serve you better in the future.

Noté 5 sur 5 étoiles

Basket Bliss Everyday

The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊

3 novembre 2025
Noté 1 sur 5 étoiles

PAYING CUSTOMS + DELAY

Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.

22 octobre 2025
Noté 1 sur 5 étoiles

Scam company - avoid

I ordered two baskets. They were not sent, and all of my communications to customer service have been ignored. They are not a legit company and will steal your money.

3 octobre 2025
Avis spontané
Noté 3 sur 5 étoiles

These are gorgeous and have been…

These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curved. Total bummer - tried to straighten out and won’t budge. Otherwise these are cool!

26 septembre 2025
Noté 1 sur 5 étoiles

It's been stuck at the same delivery…

It's been stuck at the same delivery status for almost 2+ weeks now and I tried emailing customer service but they haven't responded. Please process a refund and cancel my order or get it to me ASAP, thank you.

2 octobre 2025
Avis spontané
Noté 2 sur 5 étoiles

Never received order!

Never received order!! Have tried leaving 10+ emails and no response. It's been over a month and yet I read that many had fast delivery. Customer service is not good and no phone number I could find to call.

10 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing!!!

Amazing!!!! This fan is perfect just what I wanted !. Thank you so much . The quality is great and I love the color.

5 août 2025
Noté 3 sur 5 étoiles

Less than expected

I hate to say that I expected something a little more special/unique for the price.
I love the “story” but feel like these are the same baskets you see in HomeGoods, World Market, even Walmart for far less the cost. I’m disappointed.

21 juillet 2025
Noté 1 sur 5 étoiles

What a con

What a con, ordered 3 pairs of shoes which took ages to arrive then sizes wrong. Ordered size 12, two were no more than an eleven and the other a 9. Complained offered 25% refund but could keep shoes. Which are no good. Told cost to return would be higher than refund. Do not buy from this company

19 juin 2024
Avis spontané
Logo de Artera Home

Réponse de Artera Home

Hello friend,
We feel so sorry for your unhappy experience. However, you might mistake Artera Home to another shop. We do not have fashion section on our site, our product serve home decor only.
We hope you can adjust your review and if you want to explore our category, we offer 15% off on first order.
Regards,
Artera Home Team

Noté 5 sur 5 étoiles

Sea grass wall hangings

I ordered the sea grass circle wall hangings and the order came quickly and was packaged nicely. The wall hangings were beautiful and look great in our home.

25 juillet 2023
Logo de Artera Home

Réponse de Artera Home

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. You should tag us via Instagram, we sometime will share our customer's content to spread ideas and inspiration! @arterahome

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