Subject: URGENT – Order #4307 Incomplete – 1 of 4 Pieces Missing I received Order #4307, which was purchased and advertised as a Set of 4 Blue and Natural Seagrass Wall Decor. Only three of... Voir plus
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I was blown away by the beautiful construction of these pieces at such a reasonable price!! They blend beautifully with my coastal / farmhouse decorating. They so easily sparked ideas for placement. N... Voir plus
These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curve... Voir plus
What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wai... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'ameublement et de décoration
- aussi dans
- Artisanat d'art
- Fournisseur de paniers
- Magasin de matériel de cuisine
- Magasin de souvenirs
Écrit par l'entreprise
Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.
Coordonnées de contact
1769 Shipman Dr, San Antonio, TX 78219, United States, 78219, San Antonio, Etats-Unis
- welcome@arterahome.com
- arterahome.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Love the way you tell the whole story…
Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!

Réponse de Artera Home
still never received my order after a…
still never received my order after a month. I keep getting the same nonsense that it’s coming. Do not order from them
Basket Bliss Everyday
The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊
PAYING CUSTOMS + DELAY
Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.
We have not received most of our order
We have not received most of our order, and are not provided tracking or mention of the rest.
The large woven circle has a couple…
The large woven circle has a couple loose strings. I sent an email to ask for help or a replacement.
Scam company - avoid
I ordered two baskets. They were not sent, and all of my communications to customer service have been ignored. They are not a legit company and will steal your money.
These are gorgeous and have been…
These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curved. Total bummer - tried to straighten out and won’t budge. Otherwise these are cool!
It's been stuck at the same delivery…
It's been stuck at the same delivery status for almost 2+ weeks now and I tried emailing customer service but they haven't responded. Please process a refund and cancel my order or get it to me ASAP, thank you.
Never received order!
Never received order!! Have tried leaving 10+ emails and no response. It's been over a month and yet I read that many had fast delivery. Customer service is not good and no phone number I could find to call.
Amazing!!!
Amazing!!!! This fan is perfect just what I wanted !. Thank you so much . The quality is great and I love the color.
Love my wall display
Love my wall display. Easy to put up. Love how they look and fast shipping!
Less than expected
I hate to say that I expected something a little more special/unique for the price.
I love the “story” but feel like these are the same baskets you see in HomeGoods, World Market, even Walmart for far less the cost. I’m disappointed.
It's been over 15 days still the packed…
It's been over 15 days still the packed has not arrived on a standard delivery for me.If the delivery is going to be so slow, I will have e to consider before buying from. Artera again
I only received half of my order and…
I only received half of my order and have yet to hear back from customer service.
NOT WORTH THE RISK
Strongly suggest NOT to buy from these people. Not worth the risk
What a con
What a con, ordered 3 pairs of shoes which took ages to arrive then sizes wrong. Ordered size 12, two were no more than an eleven and the other a 9. Complained offered 25% refund but could keep shoes. Which are no good. Told cost to return would be higher than refund. Do not buy from this company

Réponse de Artera Home
Sea grass wall hangings
I ordered the sea grass circle wall hangings and the order came quickly and was packaged nicely. The wall hangings were beautiful and look great in our home.

Réponse de Artera Home
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