avoid this russian SCAM at all costs
I subscribed to this service with an annual plan and immediately canceled it to avoid being charged the following year. I’m confident I canceled because that’s how I always manage my subscriptions. A year later, I was charged. Just a few hours after the charge (on my Canadian account), I contacted support, explaining that I had canceled the subscription on the same day I signed up and requested a refund. They responded, claiming I hadn’t canceled and refused to return the money, despite the short time that had passed.
When I logged into my account to cancel the current subscription, the system made me go through 10 reasons why I shouldn’t cancel. I asked for proof that I hadn’t canceled the subscription, but they didn’t provide any response. Instead, they laughed when I mentioned I would file a complaint about their app in the Apple Store, saying that since I subscribed through their website and not through the Apple Store, I had no user rights.
Since they refused to refund me, I had to call and speak with a bank representative, close my account, and then go to a branch to open a new one. They wasted a lot of my time and nerves, which I can’t afford to lose. However, I dealt with these scammers on principle. If your time is valuable, stay far away from them.
25 novembre 2024
Avis spontané