Artisan Hardware Avis 

438
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

We bought several interior doors, the staff in the store are friendly, they helped a lot with the choice. The price turned out to be cheaper than in other stores. If you need high-quality doors for a... Voir plus

Noté 5 sur 5 étoiles

Service is top notch. I called to get some technical details before I placed my order and they were very knowledgeable about their product. I was actually surprised how much technical knowledge the... Voir plus

Noté 5 sur 5 étoiles

Excellent quality products and customer service!! Received my order on time and packaged incredibly! I wanted some additional parts... called in and got super friendly service. They looked up my origi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I installed my first set of bi-pass doors this weekend. I have installed somewhere around 25 doors in the past, but none of the bi-pass variety. The hardware is a bit more complex and time-consumin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Décorateur d'intérieur
  2. Magasin de meubles

Informations provenant de diverses sources externes

Made in the U.S. and handcrafted barn door hardware, elevate your home with affordable Artisan sliding barn doors and barn door hardware.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

438 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(438)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Ordering was easy

Ordering was easy. We had special requests and called for help. Your work associate answered all our needs and helped us process our special order on line.
The order came correct and on time. A great experience.

13 août 2019
Avis spontané
Noté 5 sur 5 étoiles

I'm very pleased with the doors I…

I'm very pleased with the doors I purchased and my client is also thrilled, they are beautiful. And everyone is very nice to work with, they're knowledgible and helpful.

11 août 2019
Avis spontané
Logo de Artisan Hardware

Réponse de Artisan Hardware

Hey, Carol! We're so happy you were pleased with your experience. It was a pleasure doing business with you!

Noté 4 sur 5 étoiles

Overall the door is very nice

Overall the door is very nice! We are pleased with the finished product..

The wood looks great although there are areas that it looks like the wood was painted and unfortunately our kit did not have the large wood screws to hold it together so we had to run out and buy something that worked.. but not the best solution.

Great customer service -- from the beginning to end.. thank you!

8 août 2019
Avis spontané
Logo de Artisan Hardware

Réponse de Artisan Hardware

Missie,
We're so happy you were please with your door! However, if you are missing items from you order, we would be more than happy to ship that out to you ASAP. Let us know if you need anything. Thank you for your business!

Noté 5 sur 5 étoiles

Love the handle that we bought for our…

Love the handle that we bought for our custom barn door! It is sturdy and very well made and at a great price! Would definitely use this company again! Arrived quickly as well!

8 août 2019
Avis spontané
Logo de Artisan Hardware

Réponse de Artisan Hardware

Denise,
We are so happy you're pleased with your order! We look forward to doing business with you again.

Noté 1 sur 5 étoiles

Poor business philosophy

Artisan announced a 40% off summer sale just a few days after I received by purchase. I called and asked them to honor the discount on my recent purchase just like most reputable businesses practice. They said no and that they did not want to be taken advantage of by their customers. Hmm. Sounds like they are the ones taking advantage of their customers. For this reason I will never purchase from them again

7 août 2019
Avis spontané
Logo de Artisan Hardware

Réponse de Artisan Hardware

Unhappy Customer,

You placed your order on July 10th and we didn’t launch the sale until July 24th. If a customer calls within a day or two of a sale drop, we are more than happy to honor the sale since their order would still in production.
However, you received your package on July 22nd and sent your first e-mail to us on July 25th and wanted to return your entire order only to purchase it again in order to receive the discount.
We are more than happy to accommodate our customers. This was not a situation where it was in the best interest of you or the company to completely return an order only for us to ship it back out again.
When our customer service representative explained this to you over the phone, you continued to press her to accommodate you in what was a very unfair and unrealistic transaction. If you would like proof of all the dates mentioned above, I would be more than happy to send them to you.

Noté 5 sur 5 étoiles

I had a great experience with Artisan…

I had a great experience with Artisan Hardware. When an issue resulted in our inability to utilize the soft close feature that we purchased, a brief explanation gave us a full refund of the soft close component once returned. We love Artisan Hardware and plan on utilizing them again on our next project requiring merchandise that they feature. Great company!

25 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

I had a couple speedbumps along the way…

I had a couple speedbumps along the way for my project, but their customer service was excellent and helped me solve the problem and order a couple more parts to fix it. Everything was shipped in a timely manner and is of high quality. They even were able to extend a sale on those added parts for me. Would recommend to anyone.

18 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Heavy and sturdy

Heavy and sturdy. I had to exchange the hardware due to the small size of my door and it was immediately shipped out to me! Excellent customer service!

14 juillet 2019
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus