Ordered on 18th Jan 2026. It’s now 15th February. No delivery. There was no indication of long lead time. In fact when I looked on their website today it said “low stock” so why would it take 4 week... Voir plus
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The artist who makes the art we selected from Artisbetter personally reached out to us with photos of our piece to ensure we are happy with the final product. This was above and beyond! We are looking... Voir plus
Quality, texture, style and framing are as pictured. However, the COLOR is way off from the pics I received. The med taupe/greige color depicted in your photos is actually a dark, very rosy coral. I’m... Voir plus
L'entreprise a répondu
We love our painting .The paintings at this gallery is beautiful. The painter worked well with us , regarding change of address . Thank you so much .
À propos de l'entreprise
Écrit par l'entreprise
Our original paintings are 100% hand-painted by professional and remarkable painters using Professional oil/acrylic paints and High-quality linen canvas. We are focused on staying on creativity and The latest Interior design trends, So that we can offer creative solutions and customization to complement your design intent and budget needs.
Coordonnées de contact
5 Chung Ching Street,Sai Ying Pun & Sheung Wan, Hong Kong, 999077, HongKong, Hong-Kong
- +12132845274
- info@artisbetter.com
- artisbetter.com
3,6
Moyen
29 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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4 weeks and still no artwork
Ordered on 18th Jan 2026. It’s now 15th February. No delivery. There was no indication of long lead time. In fact when I looked on their website today it said “low stock” so why would it take 4 weeks to get to me?!? Disappoint but still hopeful it will arrive.
15 février 2026
Avis spontané
Stunning painting
Stunning painting, so happy with my purchase! She is even prettier in person and brought so much life and color to my space. Wonderful!
19 novembre 2025
Never received the art
I placed an order on March 31. Two months later I still have not received the art. Very poor communication. It takes days for an email to be answered if at all. No one answers the number listed. I believe this company is a scam. Don't waste your time or money.
17 mai 2025
Avis spontané
Réponse : Artisbetter
Hi Shannon
We have confirmed that your work has been successfully delivered, and we are very happy that it has finally reached you.
First of all, we sincerely apologize for the delay in delivering your order. We fully understand how frustrating the experience was and deeply regret any inconvenience caused.
At our company, we are fully committed to providing a positive customer experience and ensuring that every order is shipped within the promised time. Your work has been completed and sent on time. However, this particular piece was created by one of our artists in Hong Kong and shipped directly from there.
Unfortunately, due to the large increase in U.S. tariffs on goods shipped from Hong Kong, coupled with customs congestion and transportation backlogs, the logistics process took much longer than expected. These external factors are beyond our control, but we accept full responsibility for not communicating these delays in a more timely manner.
We sincerely hope you are satisfied with the last one. Thank you again for your patience and understanding throughout the process. If there is anything else we can do for you, please feel free to contact us directly via email.
What is going on with your company
What is going on with your company - this is not what I ordered - I get a painted canvas rolled up on a box - I paid $409+ and I have to get it on a wood frame to hang which will cost me another $200 - I am so disappointed - I had to wait 2 months for this thing and now a longer wait to get it on something I can hang
20 février 2025
Réponse : Artisbetter
Thank you for contacting and sharing your concerns.
I apologize for any confusion. When you place an order, you purchase a canvas, not a framed painting, so you need to find a place to frame it yourself after it arrives. I think you must have read it wrong.
The artwork itself is not framed because framing is an optional service, and many clients prefer to arrange it locally based on personal preferences and space.
This painting is stunning!
14 février 2025
Great Experience!
Everything was very smooth with ArtIsBetter. We are very happy with our product and feel like it was a very personalized experience! Very pleased! Will order again!
12 février 2025
Avoid This Company – Dishonest and Refuses Refunds
I ordered a custom painting from ArtIsBetter.com, and what I received was defective—it had a clear flaw that was present before shipping. The company’s own pre-shipment photos confirmed this defect, yet they repeatedly tried to shift blame and avoid taking responsibility.
After weeks of back-and-forth emails, they continued to delay my refund despite their own written confirmation that I was entitled to one. They first tried to push a replacement painting, then suggested I pay to keep the defective one, and even demanded that I damage the painting before they would issue a refund—a ridiculous and unethical request.
I provided all required proof, including photos showing the defect. Despite their claims of "handling it," I still have not received my refund. This company is engaging in deceptive business practices and is not to be trusted.
If you are considering purchasing from ArtIsBetter.com, save yourself the frustration and avoid them at all costs. They do not honor their policies and will do everything they can to withhold your money. I am now pursuing a chargeback with my bank due to their dishonesty.
Buyer beware! If you value your money and time, do not order from this company.
4 février 2025
Avis spontané
Réponse : Artisbetter
We are truly sorry to hear that you are not satisfied with your experience. At ArtIsBetter, we always strive to solve any problem in a fair and professional manner.
Your order is a customized handmade painting, and we work closely with you throughout the entire process, including providing pre shipment photos for your approval. When you provide feedback on a certain issue, we will immediately provide a solution, including free replacement. Regarding the defect you mentioned, due to the logistics situation, the frame was damaged, which we cannot control. We have already claimed compensation from the logistics and informed them that if it is not necessary, we will provide a full refund. I didn't ask you to pay to keep this painting, I just asked if you need other paintings. If you don't need them, we will refund you in full. There must have been some misunderstanding. I'm very sorry.
I have refunded you, and you have also received our refund. You just didn't notice the refund.
If you would like to further discuss this matter, please feel free to contact us directly and we will do our best to find a solution that is suitable for both parties.
We appreciate your feedback and will use it to improve our services.
Buyer Beware!
Beware. I got hit with a $100 import fee upon delivery. I was not aware these were being shipped from China as I saw a US address for this business. The frame arrived with one crack at the top which I am not going to attempt to deal with, I can live with it. I would not do business here again unfortunately.
22 janvier 2025
Réponse : Artisbetter
Thank you for reaching out and sharing your feedback. I sincerely apologize for the unexpected import fee and any inconvenience caused by the crack in the frame. The import fee was a result of temporary policy changes in the U.S., and I understand how frustrating it can be.
Please note that I’ve already covered the import fee for you and refunded the difference to help offset the cost. I truly regret that this situation led to a less than ideal experience for you.
If there’s anything else I can do to help or if you have any further concerns, please don’t hesitate to reach out. I truly appreciate your understanding, and I’m sorry again for the inconvenience.
We still have Not received our order
We still have Not received our order . Very hard to contact you and find out what the hold up is !!!!
20 janvier 2025
Réponse : Artisbetter
Hi Melanie
I'm sorry for any setbacks this may have caused. I did send multiple emails regarding updates to your order, but it seems that they may have ended up in your spam folder. I'm glad you saw our email later and allowed us to ship. You are also satisfied with receiving the goods, thank you for your support.
Your email inbox is full
Your email inbox is full. My email bounced back. I placed an order yesterday and emailed with a question. I received a response very quickly and we determined I needed to change my order. I woke up this morning to request the change to my order and my message was bounced back with a Chinese message when translated said that their inbox is full. So now my order is incorrect and I’m worried I won’t get back in touch in time.
20 janvier 2025
Avis spontané
Réponse : Artisbetter
Hi
Thank you for contacting us! I sincerely apologize for the issue with our email inbox - it was unexpected, and I understand your concerns. At that time, I had promptly cleared my emails and resolved your problem.
I appreciate your patience and wish you a happy life.
More beautiful in person
More beautiful in person. Exactly what I wanted. Good customer service. Will order again from this company.
2 janvier 2025
"Exceptional Art with Outstanding Customer Care"
The painter produces outstanding artwork and ensures excellent communication to guarantee customer satisfaction.
29 décembre 2024
Everything I hoped for
We love our painting .The paintings at this gallery is beautiful. The painter worked well with us , regarding change of address . Thank you so much .
22 décembre 2024
This painting was everything we could…
This painting was everything we could have hoped for. Wonderful work and excellent care for delivery
16 décembre 2024
Godo quality, but not good logistics
The painting's quality is good, and the colors are beautiful. However, I was disappointed with the logistics - it took too long to receive the goods. I hope this can be improved.
13 novembre 2024
Réponse : Artisbetter
Hi
Thank you for your kind words about the painting! I’m really glad you’re happy with the quality and colors. I truly appreciate your patience with the shipping delay, and I understand how frustrating that can be.
Moving forward, I will make sure to follow up more closely with the shipping carrier to help speed up the process. Your feedback is very valuable, and I’ll do my best to improve this.
Thanks again for your support!
Just received the most beautiful piece…
Just received the most beautiful piece of art! Thank you so much! Will definitely be ordering more from you!
26 novembre 2024
Very willing to work with you
First piece of art that was commissioned and it is beautiful thank you Diane
18 novembre 2024
Awesome Artist!
The number 1 desire of the artist was to produce a piece that I loved 100%! Kari went above and beyond to ensure I was satisfied! I WILL be a return customer!
15 octobre 2024
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