Аrx Аrbor Avis 

Working with David and team at AA was definitely a challenge, but a useful one at that. not everything went smoothly, but tbf we were warned. The first few weeks were especially rough. Some of my staff really pushed against the new tools and systems and there was frustration. Productivity dipped, which we all saw coming, but it still sucked to experience it. but David and his team didn't disappear. When issues came up, they actually helped us work through them. By week four, things started clicking. What really impresses me now that we're on the other side of this is how much.. self-sufficiant everything became. Before, all was kind of intertwined but somehow still dependent on a few key ppl that got overwhelmed all the time. Now my team knows exactly who's responsible for what & how it connects and how to handle problems. The workflow between departments improved too ---- things that used to take forever are moving now. There's still room for improvement though. The interface between modules and especially some people modules feels clunky in places, and there's routine stuff that I'd hope be automated but isn't. I've mentioned it to David a few times, and it seems work is going towards fixing that alr. I think they actually care about making my business better, so I'm hopeful about where this goes.

Wow, glad to be the first invited to write a review. I’ve worked with Michael, Nick, Dan and the team for about 4 months now. And as a person that rarely leaves reviews, I’m surprised by myself doing it this very moment. And I guess I’m doing it because they earned it. For context, before them I would routinely have meetings until 2-3 am. Or even 5 hour long calls how’s about that. I had to constantly deal with churn and collapsing levels of motivation of the remaining team members. We do PR and content, so each customer was different and it was very hard to standardize anything. I mean I’ve been trying for a year before these guys. Anytime I would actually write down some processes, we would have some sort of chaotic event and we would need to restructure everything about how we run the backend. We installed an opscoor with Michael, our wonderful Tania, and since then I did not have a 20 point checklist of “check” and “remind daily. They told me to slow down my rate of change, which was a problem in of itself. And they just listened. That was big for me. They’re expensive though so definitely not for all. I’d say I’d add the fifth star in a later follow-up review after all my ops problems are taken care of. Then again we’re just four months in so plenty of time. Cheers guys, let’s keep roc… actually resting, with all my new found time and energy