Ashburnham Insurance Services Limited Avis 33

Have used these guys for several years with no problems, reasonably priced and polite knowledgeable staff, haven't had to claim and hope I never have to :).

After hunting around with multiple brokers for an insurance policy to cover two flats with freeholder and leaseholder ownership, Ashburnham were so easy to deal with and competitively priced. Eloise was very helpful over the phone and email, making sure we got the right policy to suit our needs.

It was as I expected, not too difficult.

Instant online quote. Followed up by friendly and non-pushy agent the next day. Completed the following day. Efficient.

Ashburn truly the best NICOLA INC IN THE WORLD

We have only taken out a policy, so of course, we have no claim experience (and hope not to!). The process for gaining a quote and going through the system was really helpful and informative. The policy price is super reasonable and the downloads were really helpful. Nicely organised quote system and fast/efficient. Thank you.

Very happy with online documents all downloaded with minimum fuss and premium a bit less this year, payment made quickly and seamlessly!

Great service, painless transactions....you couldn't ask for more from the team.

The website was very straightforward and the subsequent phone follow up was efficient

I recently engaged with Shannon @ Ashburnham for an insurance policy, and I'm thoroughly impressed by their efficiency and professionalism. The entire process was seamless:

Speed: I received competitive quotes within minutes of my enquiry.
Payment: Making the payment online was a breeze (other options available)
Document Delivery: The policy documents arrived shortly after payment.
Communication: Clear and concise emails throughout the process.

They truly excel in providing a hassle-free, user-friendly experience. I highly recommend their services for anyone seeking quick and professional insurance solutions.

Terrible. I bought and paid in full for landlord insurance from these people to start the very next day, only to receive a call 3 days later telling me that as a number of relevant points hadn't been raised by the representative, such as the requirement to keep the temperature at 15 degrees in the house, the insurance was invalid and had never taken effect. How incompetent could these people be?

Apparently the manager was listening in on the call and realised the representative had missed many salient points but said and did nothing, instead allowing my money to be taken when he knew it was. at best, a disingenuous purchase arrangement based on the omission of relevant information. It's the most ridiculous construct ever: An insurance company who don't know how to sell insurance. I don't even know if these people are registered as I have not received a refund of my money nor have I received an apology from anyone. I shall now be contacting the FCA for further advice and to find out what action I can take.

Update: In response to the reply, I 'bought' the policy on Friday the 8th to start Saturday the 9th and it is TONY the manager that I spoke to on the phone on the Monday 11th after I received a voicemail and it was TONY who told me that he had been auditing the call AT THE TIME OF THE CALL but because it was just before closing, he hadn't intervened and had told his employee to call me on the Monday.

TONY also told me he would issue the refund and email me when he had done this, with an apology. I never received an email to date and there is absolutely no paper trail related to this policy or payment (apart from my mastercard statement and phone call records) despite the fact that I should have received my policy documents and a receipt for the payment. The only reason a company does not want a paper trail is so they can hide something. If everything is as TONY claims and he did not listen to the call until the Monday then why did I not receive policy documents and a receipt?

You know exactly what this review is about (unless you do this so many times that it all becomes a blur) and your disingenuous response only serves to back up my impression of you. I'll be calling the FCA right now.

Competitive prices, good service!

easy transaction to pay money, courteous people on the phone and emails, competitive quote when renewing without change in the details and happy to do business with, I was fortunate not to need to contact them for claim and there where the real service is tested so I can not comment on that and I hope I will not need to do so.

Ashburnham sent a timely reminder to renew my insurance. The correspondence included all the necessary information required to review and ensure the insurance was correct/valid/adequate.
Payment for renewal was easy and a number of options provided.
*****

Ashburnham Insurance made renewal of our public liability insurance very straightforward. All necessary instructions and documentation were provided and the online payment system was quick and efficient.

Easy to navigate the web site
Straight forward human questions
Friendly follow up phone call
Affordable quote
Easy to pay
Excellent on line service

Excellent customer service, reliable and trustworthy.
Highly recommended.

Straightforward and efficient service. Thank you.