Ashford Blake Avis 

187
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Recently ordered a reclaimed rustic wood dining table. Excellent quality and delivery service. Robert and Ale really helpful carrying the heavy piece up five flights of stairs. Assembled really quick... Voir plus

Noté 5 sur 5 étoiles

We're thrilled with our new solid oak dining table and bench, they're absolutely beautiful. Delivered by Cameron and Robert, who were incredibly friendly and efficient. Thank you!

Noté 5 sur 5 étoiles

Just received delivery of a table. Robert and Cameron were very polite, knowledgeable and kept me up to date with delivery time etc. fantastic service from start to finish.

Noté 5 sur 5 étoiles

We wanted a breakfast bar that was different from the normal laminated worktop,and boy did we get it. From ordering online to delivery took a while,but we can now appreciate why. Robert and Bai... Voir plus

À propos de l'entreprise

  1. Fabricant de meubles

Écrit par l'entreprise

At Ashford Blake, we are passionate about transforming spaces with our meticulously handcrafted furniture. We specialise in designing and building bespoke, artisanal pieces that add a touch of elegance, warmth, and functionality to any environment. Whether you're looking for rustic wooden tables and chairs, bar stools, dining tables and chairs, office furniture, or even garden furniture, we have you covered.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

187 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,9

Tous les avis

(187)

114 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Do not deal with Ashford Blake - Updated

Do not deal with Ashford Blake, shocking service and communication. Having spent £7k with this company I would never use them again. First delivery date delayed and only part delivered, second delivery was a £5k boardroom table which got left by the drivers on the ground floor despite knowing that is should be delivered to the second floor. Our first floor is a vet clinic so not an ideal place to just leave it. We moved it to its location and then had to employ a carpenter to build it. 3 weeks on we are still waiting for the book case with no delivery date, no communication or apology. Shocking service.

**After the above experience the team at Ashford Blake went out of their way to rectify the situation and credit us the additional costs that we incurred. Ryan did a great job in communicated with us to resolve the issues**

3 septembre 2024
Avis spontané
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Réponse de Ashford Blake

Thank you for sharing your experience with us. I genuinely apologise for the initial challenges you faced regarding the delivery and communication. We understand the frustration that can result from such experiences, especially when our service has not met the high standards we set for ourselves.

I'm pleased to hear that our team, particularly Ryan, was able to step in and rectify the situation to your satisfaction. We appreciate your patience as we worked to address the issues and ensure all incurred expenses were credited. Your feedback has highlighted areas for improvement, and we're committed to enhancing our processes to prevent similar occurrences in the future.

Our goal is always to provide a seamless experience for our customers, and while we recognise we fell short at first, we're grateful for the opportunity to make things right. Thank you again for your valuable feedback and for allowing us to correct the situation.

Should you need further assistance, please don’t hesitate to reach out directly.

Noté 5 sur 5 étoiles

Beautiful table in solid oak

Beautiful table in solid oak

We were searching for a meeting table for weeks on the usual office supply sites and then came across Ashford Blake by chance. Lovely craftsmanship and a very study table indeed.

31 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Custom Furniture Project with Ashford Blake

I recently had the pleasure of working with Ashford Blake for a custom furniture project, and I am thrilled with the experience and the final product.
I reached out to them based on the Solid Oak Table design with a few specific modifications tailored to our home set up. The team gave me a call to go through all the details and we worked together on the feasibility & pricing and came to an agreement.
Lead time was about 3 and half weeks which is very fair for a custom centrepiece and was delivered promptly. Super happy with the result and the whole experience. I'd definitely recommend them for east of tailoring nice home furniture

22 août 2024
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Réponse de Ashford Blake

Thank you for the great review Niels! Appriciate you putting your trust in us to design what was a beautiful dining table.

Noté 5 sur 5 étoiles

Such a good experience

I ordered a staved oak office desk. The whole process from ordering to delivery has been faultless. I’m so happy with the desk and it looks great. Best of all they didn’t just deliver the desk but attached the legs and sited it exactly where I wanted it. The delivery guys were great and arrived exactly on time.
I chose this company because I needed a complete service and they didn’t let me down.

13 août 2024
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Réponse de Ashford Blake

Thank you for sharing your feedback. We're really happy to hear how much you love your Ashford Blake desk!

Noté 5 sur 5 étoiles

We used Ashford Blake for custom made…

We used Ashford Blake for custom made desks for our office, Ryan was exceptionally helpful and patient with me when I changed the measurements several times! The desks were delivered on Tuesday and are absolutely stunning.
100% recommend.

6 août 2024
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Réponse de Ashford Blake

I'll pass your positive feedback on to Ryan, he'll be very glad to hear it! Thank you for putting your trust into Ashford Blake.

Noté 5 sur 5 étoiles

I have purchased dining table in April…

Further update September 2024
Alex has made numerous contact and assured me new table will be produced and delivered. This has now actually happened and new table top was delivered yesterday. It looks pretty good as it stand now I just hope there will be no repeat of previous problems. Will have to put it to just one of those things for now. So thank you Alex for reaching out and for helping me in this matter. It truly is appreciated

**** update, contact has been made and am awaiting resolution to my problem, which I am assured will be fine. I am a little more optimistic but will have to Await for a matter to be resolved upon which time happy to update this review.
I have purchased dining table in April and it took about 8 weeks for delivery. Fine for over that however wasn’t happy at the time. Now just couple of months later table is showing signs of splitting which is very disappointing given the amount of money I have paid. This is not something that I have expected or been told would happen and am truly truly upset. Not had any contact from company as they are quite bad at communication. Would not recommend

29 mai 2024
Avis spontané
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Réponse de Ashford Blake

Hi Saturn,

We don't have any record of an order being placed by you, perhaps you ordered under a different name? Could you please reach out to us at hello@ashford-blake.com with your order number so we can look into this for you?

All of our bespoke furniture is covered by a 2-year guarantee, so if any issues have presented themselves we will of course remedy them for you or replace the table if we can't. Please reach out so we can open a case.

In regards to the delivery timeline, I can't comment further at the moment until we can locate your order.

Many thanks,
Charlie

Noté 4 sur 5 étoiles

Ashford Blake good quality furniture …

Ashford Blake good quality furniture good customer service. Are helping to resolve issue with delivery and size of table go to website beautiful oak tables

5 juillet 2024
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Réponse de Ashford Blake

Thank you for the review Debra!

Noté 5 sur 5 étoiles

Just what I wanted!

After much research for a breakfast bar to go in the kitchen of our new home, I came across Ashford Blake.
They had exactly what I was looking for and it looks fabulous!
Good chunky legs, with a chosen mid oak stain.
The transaction was very easy, I didn’t even have to contact them as all I needed to know was already stated.
We were away when delivery happened but our friends accepted the delivery telling us it looked great and how courteous the delivery guys were.
Totally recommend!

12 juin 2024
Avis spontané
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Réponse de Ashford Blake

Great to hear you'd recommend us! The delivery team will be happy to hear your feedback too.

Noté 5 sur 5 étoiles

Amazing service from Ashford Blake…

Amazing service from Ashford Blake Furniture, nothing was too much trouble! From my initial enquiry, to help and advice with designing my perfect table, through to delivery and aftercare these guys were amazing. The build quality is outstanding, totally bespoke and superb value. Thank you Ashford Blake, highly recommended!!

7 mai 2024
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Réponse de Ashford Blake

Thank you Angela!

Noté 5 sur 5 étoiles

Solid table with fantastic craftmanship

I ordered a "Chunky Rustic Breakfast Bar", and it's an absolutely stunning addition to my kitchen. It is indeed chunky, and looks amazing. Ashford and Blake offer custom sizing, which meant I could choose a table with the perfect length and width for my kitchen.

The table now doubles as an extra kitchen prep surface and kitchen island too, so I can chop veggies while I talk to my guests.

Communication with the team was great, and the delivery tracking was spot on, with a useful real-time map.

Highly recommended company and product.

15 mai 2024
Avis spontané
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Réponse de Ashford Blake

Thank you for the review Peter. Glad to hear your breakfast bar is such a loved addition to your kitchen. Hope to see you back soon.

Noté 5 sur 5 étoiles

Chunky Rustic Breakfast Bar Table

Chunky Rustic Breakfast Bar Table
I ordered this table for work and it is perfect.
I am always nervous about ordering expensive items from the internet however I can not recommend Ashford Blake enough. Excellent value for the quality of the product.
The communication with Ryan was excellent, it was delivered on time and by two lovely drivers who assembled it on site.
It looks Amazing and I wouldn't hesitate to order anything else from them again.

26 avril 2024
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Réponse de Ashford Blake

Glad to hear we were able to ease your concerns about buying online, I will let Ryan and the drivers know! Thanks again for shopping with Ashford Blake.

Noté 5 sur 5 étoiles

Ordered a breakfast table to replace…

Ordered a breakfast table to replace another.
This a proper sturdy table, chunky oak and will last for years. Really good service from start to the lads who delivered it. Would definitely recommend

3 mai 2024
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Réponse de Ashford Blake

Thank you for sharing your experience.

Noté 5 sur 5 étoiles

Breakfast bar

We purchased a breakfast bar, the quality is amazing, customer service fantastic and delivery was the absolute best. If you want good quality furniture you can’t go wrong shopping here.
Thank you for great service 😊

26 mars 2024
Avis spontané
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Réponse de Ashford Blake

Hi Kelly, thank you for sharing your experience ordering from us. It's great to hear your thoughts on our furniture and delivery process. I will pass your kind words on to the customer service team too!

Noté 5 sur 5 étoiles

Very happy customer

I had a bit of a hiccup trying to order online but a customer service rep was really helpful and went the extra mile to assist me. Once ordered the communication was great. And the product, phenomenal. Absolutely in love with my new breakfast bar table. Friends and family are all asking about it too.

26 avril 2024
Avis spontané
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Réponse de Ashford Blake

Thank you for your review Mike! We're glad you love your breakfast bar and it's great to hear that our customer service has lived up to our high standards!

Hope you shop with us again soon.

Noté 5 sur 5 étoiles

Ashford Blake were a dream....

Ashford Blake were a dream to communicate with. Ryan and team were quick to respond to emails and keep us updated every step of the way, accommodating delivery schedules to fit with our working hours. The table itself is a really stunning piece and fits perfectly in our hub space, even better than we imagined and the ordering process was friendly, easy and Ryan ensured the detail was spot on to our organizational needs. I would highly recommend and would absolutely order from Ashford-Blake again in the future.

22 avril 2024
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Réponse de Ashford Blake

Appriciate the kinds words about the team and we're really glad you love the table!

Noté 5 sur 5 étoiles

Amazing high quality bespoke furniture

What a find. Really happy with our chunky rustic breakfast bar and matching shelves. The workmanship is amazing, and the communication from enquiring to delivery was excellent. Nothing was too much bother and the help provided in making the bespoke shelves was much appreciated. Highly recommend.

17 avril 2024
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Réponse de Ashford Blake

Thanks Richard, the workshop is really pleased to hear your compliments. Hope to see you back soon!

Noté 5 sur 5 étoiles

Delighted

I’m super pleased with the Natural Solid Oak Bench that I had purchased. It’s beautifully handcrafted and very well made.
It looks amazing in my hallway..
Which I can not help but admire as I walk by.
Thank you, from a very happy customer : )

3 février 2024
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Réponse de Ashford Blake

Thank you for the kind words Rebecca, glad our furniture has found a place your hallway. It was a pleasure to help you.

Noté 5 sur 5 étoiles

Lucky to have found these guys

Lucky to have found these guys. Exceptional service and quality. No request is too much. They managed to create exactly the furniture I wanted and all done with complete professionalism and on time. No hesitation in giving them a five star rating. Very well earned.

8 janvier 2024
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Réponse de Ashford Blake

Thank you for your review Steven. It was exciting to work on your custom order, we always relish a challenge!

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