Ashford Oradent Avis 

Always go above and beyond fantastic service Great people always looked after

Brilliant Dentist, glad we are able to be treated by Ben he is great, welcoming, reassuring and very good at his job.
The Dental Nurses are brilliant and the Reception staff are friendly and welcoming.
A great practice all round.

Highly delighted with the service. Everything is very professional throughout. I do recommend. Five stars all round. Kind regards John.

Bright clean and friendly reception area. Easy free parking. Welcoming, friendly and professional reception team. Great hygienist, who listened and did a fantastic clean for me. Professional, friendly dentist. Great service all round.

Happy to get an appointment after breaking a tooth, thank you.
Not happy about having to fill in forms on a pad / check in every time I visit ,why am I doing the receptionist job ? Didn't have to do it at one time, so why now ? Three people behind the desk and I'm the only one typing to book in ?
Got a temporary filling 10 minutes tops £34 in and out,mening another visit .more doing someone else's job booking in !!( self. Checkouts/ self reception nobody will have a job soon, just saying!)
Baffled why if a filling is temporary its even a thing ,why not just fix it once and at the time ,other Than generating income with two visits
So yes 3 stars as only half a job ,other two will follow on completion

Zero professionalism from the reception staff. I was standing waiting to pay following my check up and the receptionists were having a personal discussion in front of me whilst I am waiting. There is no courtesy or respect. The dentist even tried to change my appointment earlier by getting reception to call me multiple times throughout the day and to then call me herself, when I was very clear that I could only after 5pm.
My experience has just been appalling over the last year which is disappointing as I have been at this practice for over 20 years. Will certainly be looking elsewhere.

The dentist is very competent. The briefings about the treatment you will receive is spot on

Zero customer care or respect - very slow to respond to any questions and if you use there car park you get fined £150 even though its for patients.

If you have any sense find another dentist these people are little more than insulting and reception staff are both rude and very impolite.....

Very professional & polite staff. I had severe toothache phoned and was given an appointment two days later the tooth was extracted. Would recommend them to anyone.
Thank you to all

Found all staff are very professional and courteous always helpful recommendations to all family and friends

A smile on arrival.
The receptionists always greet with a smile, it isn't my favourite place to visit.
My Dentist is always polite and honest,

I’m so furious!! My daughter did the sign in on the iPad and, like many of us, skim read it as she was under pressure to finish due to a queue of people waiting. At the point of payment the receptionist said we didn’t have to pay for my daughter and could see we were a bit confused. She said it was because the exempt box had been ticked. My daughter is 22 and new to universal credit so had no idea how the exemption payment works. She thought you were exempt if you were in receipt of the benefit. Little did we know we’d later receive a fine of £100 in the post for this error - no chance to explain or contest it - straight to a fine. But the dental receptionists should know exactly how it works and they should know all about this fine. Why then, do they not have clear signs up in the practice to make the most financially vulnerable patients aware of this fine for filling out a form incorrectly? A simple, ‘if you’re not exempt, you’ll receive a hefty fine’ at the point of payment would been enough to safeguard all unsuspecting patients - especially those who are neurodivergent or tech phobic. They have very clear signs up about the carpark fine when you come in, so why not this one? It’s lazy management, poor practice and the fact that they never even acknowledged my email or phone call, says it all - cowards as well. I’ve now left this practice after 50 years.

One is reminded of appointments in good time. Reception staff are welcoming, helpful and and the practice administration is very efficient.
The dental health staff are professional and informative which leaves one at ease and confident in the treatment and future work.
Thanks to my dentist over the years I have moved from a 'nervous wreck' to a person who attends with confidence and much more knowlefge of my own dental hygiene.
As I walk in to the clean comfortable reception I can now return the smiles with which I am am greeted with my own

Just been there for a check up at Oradent ...excellent service thus far , no complaints with the staff ... my beef is with the electronic sign in ... I am a technophobe any thing to do with the slightest hint of a computer I hate ...
WHY OH WHY do companies force modern crap onto the public ...
This is one of the reasons I do not use the self check outs in a supermarket... if you make a mistake are then "you are to blame"you are then open to prosecution for misuse .. WHAT/WHY do you employ a receptionist.. surely it's what they get paid for ! ?
...

A painless journey of six months
With Anish a fantastic dentist and team
Implants..Crowns ..Tooth restoration
😁 Now have a happy smile

Date: 27 Nov 2024

I went to oradent initially for an emergency appointment. It was Feb 2023 I had to go private because I couldn't find an NHS dentist for over a year. Whilst on that appointment I had started to discuss future options with the dentist. She informed me they had a dentist who could help with implant advice.

I left and booked an appointment to see that particular dentist (the practice owner Anish)

My stepdad then agreed to get me finance in his name and I would make the monthly payments. I was so excited that I would be getting my teeth sorted out. I felt extremely privileged to be able to go private. I assumed it would be a fantastic experience. I was so so wrong.

I 1st saw him in February 2023. I had many appointments with Anish between Feb and Nov 23. On numerous occasions I left in tears because of the way he spoke to me and treated me.

He would constantly shut me down. He would roll his eyes and even turn his back on me. He would make comments like "Oh kirsty, we are just covering old ground now aren't we".

But we were not. If I don't understand something then obviously it hasn't been covered, in my opinion. I would try so hard to tell him how I was feeling or if I didn't agree with something and he would just shut me down.

My sister had stepped in by the 2nd appointment to act as my advocate.

I have communication difficulties. I am disabled. Anish was treating me like an annoying child at certain points. Even in the response to the complaint we put in, he talked as though I were a child who didn't understand anything.

He even denied knowing I was disabled/autistic which was an absolute lie. We had full on conversations about it whilst face to face.

The work that was carried out was also awful. He placed the implant and did a bone graft. I got a massive infection within hours. It turns out I was not a good candidate. The bone graft failed. After the infection had cleared he then wanted to place a crown on top even though the implant was completely visible. He told me if I don't do a big smile, you won't see it.

The whole point was for me to be able to smile with confidence. I should not have to hide it when ive paid thousands.

I was supposed to have a permanent top denture made up. Something had happened to my lower jaw/teeth though because now when I close my mouth, my teeth do not close together. My bottom teeth jut out by about an inch! So the top denture would have to be extremely thick for it to work. Waheed (a other dentist) tried his hardest to make up the permanent one but it was impossible.

I don't know what happened to my teeth/jaw because they used to bite together absolutely fine. Waheed said I would have to now see a specialist but I don't have the money for that.

I had a complaint in with the GDC and the clinical advisor said that because I had active periodontal disease and I was a smoker, I should not have been given that implant. He should have 1st treated my gum disease. Because without treatment, the risk of it failing in those circumstances are very high.

The GDC said that although they believed some of the allegations could be proven, they didn't believe it would amount to misconduct. They closed the case.

This dentist took out 3 of my teeth without so much as an xray to confirm prognosis of those teeth (again confirmed by the GDC)

Since last year I have been stuck with a completely visible implant that has no tooth on it. And a temporary denture that cuts my mouth and gives me reoccurring ulcers all over the roof of my mouth. I have lost well over a stone in weight because I can't eat properly. I now have to drink protein shakes so I don't lose even more.

He charged me thousands of pounds for the above.

I am absolutely astounded that a uk dentist can treat someone like this.

I went to another dentist to find out what needed to happen to fix my mouth and I was quoted 18k. They would now need to do a lot more work because of the botch job Anish did.

Went to the dentist on new years eve and the dentist was amazing took the tooth out can not thank thank them enough 100 care thay gave me it was my mum

Speaking of the dentists, they are not just highly skilled at dentistry, they somehow know just how to handle my very nervous self and produce results I could only have dreamed of.

They are very polite and professional in curry out their duties, also with respect , The team I meet were very good.

Always a warm and happy greeting from the girls on reception right the way through to seeing the dentist, thanku