Ashtons Legal Avis 

Jemma Ramsey has been absolutely brilliant throughout the process of my traffic accident, from organising medical appointments to just checking in to see how treatment is going. I have felt very supported and any queries that I have had have been addressed in a very timely manner. She really is a credit to the company

This is by far the worst solicitors .THEY OVERCHARGE FOR DOING VERY LITTLE. They have left my sister in debt, due to their incompetance.
My sister is very unwell with various illnesses and now she is suffering with her mental health. Not even worth 1 star

I would like to thanks Greg, Richelle and the team at Ashtons Legal in Norwich for their help with two conveyancing process for me. They pushed to process forward for me to speedy conclusion, I was able to telephone them to discuss any issues (they always got back to me in good time if I left a message) they were polite and highlighted any potential issues within the process, their pricing structure was fair and without hidden extras.
I would not hesitate to use Ashtons Legal again, or recommend them.

Amie who handled my case was so professional and so helpful. Got the job done as quickly as possible for me. Can't thank her enough.

I personally feel this firm is the worst I've ever used. I'm now pursuing my complaint with the ombudsman. I would not recommend them.

During my car insurance claim, I interacted with five different representatives, which created confusion regarding the appropriate point of contact at any given time. Once Amie O'Donnell handled my claim, everything improved—she was excellent throughout.
The processing speed of the claim was unsatisfactory. Although the responsible party acknowledged liability within one to two months following the accident, it has taken over a year to resolve the claim. I submitted personal loss receipts on 4 occasions as they were lost or not passed between parties.
I was contacted for an initial medical assessment within 1–2 months of the accident, submitted all required information, and then heard nothing for 10 months. Being asked to attend a medical examination 12 months after the accident is bizarre.

We were dealt with in a friendly, efficient and professional manner when we had a meeting with Sandra Gould. Thank you!

We had Ali Masterson support us with our medical negligence claim for our son.
She was incredibly thorough, was very supportive and knowledgable and showed a great deal of empathy.
She kept us up to date and informed throughout the whole process and contacted us when she needed too.
We are very grateful to her and would recommend to anyone needing legal support.

From the moment Penny Horne at Ashtons Legal took on the responsibility of my medical negligence case, I felt supported, respected, and confident that my case was in capable hands. Penny is completely honest and trustworthy, and her work ethic is outstanding.
Penny and the team built a strong, trusting relationship with me. They were friendly, approachable, and reassuring, which made a real difference during what has been a very difficult time. Even when things got complicated, I always felt listened to and treated with empathy.
I found Penny's guidance, advice, and legal knowledge to be accurate, detailed, and professional. Attention to detail was evident throughout. From preparing the case, dealing with multiple defendants, to ensuring that I received a suitable settlement, everything was handled expertly.
Penny kept me updated regularly, explaining things clearly, and being extra sensitive to my emotional triggers. Nothing felt too much or too small to ask. I always received quick responses, and I genuinely felt that Penny cared about me and my situation. Penny was proactive at every stage and wasn’t afraid to challenge the defendants when needed. Penny actively looked for solutions when issues arose, and always kept in mind the end goal of a suitable settlement for me.
Despite the complexity and length of the case, especially with multiple defendants involved, Penny showed determination in pushing my case forward. She honoured her promises - keeping commitments to me and ensuring strong progress at every stage.
During difficult times, I felt that Penny was always there for me - not just legally but personally. Support was constant; Penny resolved challenges, and I felt that she kept my best interests at heart. The reassurance and collaboration I felt meant I have full confidence in recommending her to anybody in my situation.
I firmly believe that Penny and her team did everything possible to ensure that I received a suitable settlement for my medical negligence claim. They managed all the complications, took on the difficult conversations, and stayed with me through every twist and turn. I have absolutely no hesitation in highly recommending Penny and Ashtons Legal to anyone facing medical negligence issues. They are inclusive in how they made me part of the process; considerate in how they handled both legal and emotional aspects; and they followed through with their commitments, delivering on what they said they would.
Thank you so much, Penny and the whole team, for your exceptional service. From a sincerely grateful client.
Alison Windley 18.09.2025

Communication was virtually non existent, when I was communicated with they left questions unanswered and it took them 10 months to realise a conflict of interest in a RTA case.

Elizabeth Dunn supported my family in completing returns for my Mother's estate. This was reasonably complex. She did the work with grace, humour and precision. HMRC was outrageously slow. Having exhausted normal channels, she raised a complaint which prompted their completing sign-off without comment. They apologised for breaching their service levels. Elizabeth was doggedly persistent and professional throughout, and more than fair in her charges. A real asset.

Ashton legal was a very helpful company and was very helpful in assisting me for my needfrom my accident would recommend this team do anybody?

Ashtons managed the legal side of the sale of our business. Without their support and first class advice I doubt we would have completed this transaction. I cannot recommend their business sale team highly enough.

I chose Ashtons Legal based believing I would be in capable hands. Unfortunately, my experience has been deeply disappointing and has left me devastated, frustrated, and angry.

From the outset, I was led to believe I had a strong case. At no point did I expect that, after nearly a year and a half of pursuing this matter, I would be abruptly informed via email that the case was being closed—based solely on the opinion of a single medical expert who, in my view, failed to thoroughly review all of the documentation. I now have just one year left before my legal window to make a claim expires.

Throughout this process, I was forced to do constant chasing. Many of my emails went unanswered, and I was repeatedly left in the dark. When responses did come, they were often excuses about other cases taking precedence over mine. It wasn’t until I formally raised a complaint that I finally received any meaningful communication. I first contacted your firm in February 2024; yet it took until June 20, 2025, to receive the medical expert's report. I understand legal cases take time, but this level of delay is unacceptable.

Now, I’m under urgent time pressure to seek a second opinion from a new solicitor—something I must do despite feeling completely disillusioned with the legal profession as a whole due to this experience.

I strongly urge others to research thoroughly before placing trust in any firm. My experience has made me feel like just another case number—easily dismissed when no longer deemed viable. A courteous phone call, proper guidance, or any human approach would have been appreciated. Instead, I received none of that—just a cold email and a closed door.

This has been a genuinely appalling experience.

It felt off when an arranged meeting went unanswered for 3 weeks. My potential claim was made to them as crystal clear as possible. I sign posted as much as I could. 21 pages of missing medical evidence should've been enough to put all of it in front of a specialist. Instead, broken promises to update me. No replies to questions. 84 days they had it and I had nothing to show in return. Apparently I'll get my money back, it won't fix what I need.

Kaitlin and the team at Ashton's Legal are very professional in getting results. Communication was excellent with every step of the way explained. Thanks for a positive outcome to our long running claim.

Very professional and happy to explain everything in terms we understood. Excellent communication from Mandy throughout the whole process. We couldn't have selected a better solicitor. Mandy was professional, diligent and above all, determined to close our case with success!

I found Mandy Cavanagh and her team to be excellent in acting for me regarding my potential clinical negligence claim. She was professional, friendly and sympathetic throughout. She was able to provide a detailed, informed opinion on the merits of the claim at an early stage, which helped enormously in decision-making.

My case was dealt with in professional manner , I was well informed throughout the entire process.
Would recommend.

Ali Masterton provided a wonderful service to me at a time when I was feeling very low over the death of my sister and I needed help in making a complaint about the NHS. As well as providing clear and appropriate professional advice, Ali was wonderfully kind and supportive throughout. I would not hesitate to recommend her.