askaxl.co.uk Avis 

ArrowXL is an absolutely appalling delivery company. In my experience, they were dishonest, impossible to reach, and showed a complete lack of accountability.
I ordered a piano from G4M, and ArrowXL was the delivery company. I received a confirmation email for delivery on March 5, so I took a full day off work and stayed home waiting. In the afternoon, I received a message saying the piano had been delivered. That was false. Nobody came to our door, nobody rang the bell, and nobody called. Their website also falsely showed the item as delivered. To make matters worse, there was no proper phone number to call them, and even the seller seemed unable to contact them directly.
The next day, instead of any apology or explanation, I got an email asking me to book delivery again. That meant waiting another 5 days and taking another day off work. On the second attempt, ArrowXL sent a text saying they would arrive between 9am and 11am. Then around 10am, I got another message claiming the delivery had been cancelled because nobody was home. Again, completely false. I was at home the entire time. My Ring doorbell log showed no ringing, my phone log showed no calls, and my Ring camera showed no delivery attempt at all.
When I raised this through webchat, they sent me a photo of my front door as if that proved anything, while ignoring all the digital evidence I had showing they had not made a genuine attempt. It felt like they were more interested in covering themselves than telling the truth or fixing the problem.
What makes this so bad is not just incompetence, but the fact that the company appears comfortable making false claims instead of providing real customer service. Two wasted delivery days, two days off work lost, no transparency, no accountability, and no meaningful way to contact them.
Any retailer using ArrowXL should seriously reconsider, because this kind of service damages the retailer’s reputation as much as ArrowXL’s own. As a customer, I would rather cancel an order and get my money back than deal with a company that marks items as delivered when they were not, claims nobody was home when they never showed up, and then refuses to engage honestly with the evidence.
I would strongly advise customers to avoid any seller that uses ArrowXL.

Find Arrow XL a very good company always tell you when they are going to either collect or deliver and keep in touch.Found customer service very helpful today overall an excellent company

Drivers called and despite notifying them that it was a restricted access street they refused to deliver because of parking. Item was returned to the depot. Chased delivery the next day (as they didn’t update me) and they advised my next delivery date would be 2 weeks later. Made a complaint to be told that due to health and safety it’s two weeks and there’s nothing further I can do. I have never known a company take two weeks to deliver an item. Very poor service.

Delivery was cancelled last minute. Online support completely useless and very unhelpful despite explaining I had booked the day off work.
Complaints department no help. Requested early delivery the following day, was told was unable to be given a time slot till on the day.
Completely unacceptable with poor customer service.

The worst company ever, I don’t know why big companies use there service for it’s ridiculous
The customer service is the worse it makes other big company’s who use them look so bad
I would watch out if you ever got something delivered from them
They also gave me a time slot and said they would call but no one called or anything at all I asked the driver why havnt yous called and there excuse was the system is not working it’s not us, but yet they still used an I phone to take pictures with and submitted it as it was being delivered 🙄 something is fishy there I think it’s the drivers brains that’s not working at all they just pick anyone to do there delivery for them

Delivery not arrived. They changed the time during the day without any notification and then 10 minutes before the end I received at text asking me to book a new slot. When checking the tracking it stated customer has requested a date change which was a complete lie. Next available delivery date is 5 days later, leaving me with no washing machine. I had specifically selected that date and they changed it without any notification. When I tried to speak to someone they cut me off and the web chat got turned off. Absolutely appalling service. I’d ordered through Very who were also unhelpful when trying to get it sorted. Think twice before you buy as to urgently you need the product.

Had two deliveries from ArrowXl this month, both arrived with the 3 hour time slot given. Guys were super, put items where I asked. I would've given them 5 stars if they had called half an hour before like stated to let me know they were on way but other than that I'm, happy. No other issues at all

Gave me a time slot for delivery, so organised my day to be local just in case they came early. Stated would call 30mins ahead of delivery. Came way before the slot and never called otherwise I'd have got back home quickly. Disappointing to find that I was home in time for the delivery to receive an email I needed to rebook the delivery. Rebooking was horrendous, so just cancelled the order with AEG.

Rubbish
If you try to track your parcel, the chat feature is never attended to. Poor delivery company with questionable idea of communication , as zero customer service. No easy way to contact them and they ignore you anyway.
They’ve delivered my item somewhere in Britain. They don’t know where as it wasn’t to my address

'Between 7am and 7pm' is not a time slot when someone's got a toddler🫠 You'd think that on the day, the recipient of any item would be messaged to give them warning before a delivery company decides to turn up at 8:30am but we weren't. No proper timeslot, no call. Appreciate the note the shoved through my door though; I didn't hear a knock or anything and the slip of paper says I'm 'not home', 5 months I've waited to get a washer, what's a few more days😭 If you're knocking at a door, actually knock. Not a tap, not a half-hearted once knock...
Shambles.

Absolutely terrible delivery company. Waited in all morning for my delivery time slot. Delivery driver never called 30 mins before arrival as suggested. He then called and I missed his call by minutes. Tried calling back several times to no success. When I got through the driver said he was driving elsewhere now and put the phone down on me. Text sent asking who to contact to rebook. No reply received. Poor service.

What an absolute joke! Im still waiting for an order I placed a month ago! I cant phone arrowxl no phone number! Went on WhatsApp that said its not in service, I email and the emails bounced back, I went on chat, sat there for so long and no one came to chat! I ended chat.Expecting 3rd attempt delivery today but ive had no updates whatsoever and now bad weather will the reason for no delivery today, im at my wits end with arrowxl, not award winning at all, total shambles and disgraceful service! Very unhappy customer!

I did not receive my order of a wardrobe ,chest of drawers and side board draws but your app is saying delivered.I have sent email no response.

Failed to deliver my mattress, no communication about the delivery and attempts at contacting customer care for help were frustrating and futile

Fridge bought from Crampton & Moore, fridge was to be delivered mid Dec, day came, get a text saying cannot deliver...took half a day to get in contact...took calling crampton and Moore to call them to call me. It wasnt even in the country. Next delivery booking message was received 4 days later with only 3rd Jan as option...got 3 messages across a couple of days saying delivering between 7-11am on 3rd...time went and no fridge. Now theyre impossible to conttact again. Online chat took 1.5hrs and I was told I had to call back when they logged the query. Bazaar. Awful. So angry!!

Awful. Was expecting a sofabed delivery on the 15th December, had confirmation the item had arrived and was due on the 15th so ordered my old sofabed to be collected, the item never arrived. Rebooked with the furniture for the 30th December, the only day available, got another confirmation text with a delivery time and again, nothing arrived despite the furniture company advising it had been scanned in by arrowxl. Absolutely awful service, no way to speak to anyone and no response on online chat. Now no idea where the item is and the furniture company saying the item is now out of stock so a new item needs to be ordered whilst we’ve had Christmas and new year with no sofa. Shockingly bad.

If I could rate ArrowXL zero, or even better, minus stars, I would. What a shoddy disgraceful service. Absolutely no customer service, telephone line constantly has technical issues, no one mans the web chat. Absolute shite company. Let me down 3 times, then lied that a sofa had been delivered. What bullocks! Lazy, dirty dealing and shiddy. Can't believe big companies are using this craaappy delivery outfit. You need to take valium to cope with the amount of outrage you'll feel when you realise ArrowXL are entrusted to get your large goods to you. Very do better. Went with Wayfair after, blew these tosspots out of the water with their outstanding delivery!

Lost my daughter christmas present. Or stolen it. Can not get an answer from these people. Been in online chat 6 plus hours only for some useless rep to end the chat with out a hello. And the phone lines the same they hang up. AVIOD AVOID AVOID. Only by seen this do they tell me. "WEe are looking in to this? No details taken so what's been looked in to surely you need details to look in to it. Or what are you looking at. AVOID THIS JOKE OF A COMPANY.

Waited in all day for my fridge/freezer to be delivered. Received a text the previous day stating the delivery slot and that they would contact me in the morning to give me an update. Nothing happened. No phone call. No updates. Can't get in touch with them as they use webchat and it takes forever, walk away from the computer and you miss them and have to start again.

I would give zero stars if I could. We are currently having the misfortune to deal with this company - not through choice- but because Otty uses them to fulfil their deliveries. They fail to deliver and are dishonest about saying they have tried to deliver. You cannot contact them and you can't rearrange a delivery. Otty themselves can't get through in the phone to the company THEY use themselves.
We had no choice in who delivers our mattress but if you have a choice go for another logistics company.