Aspray Avis 267

Asprays handled our claim very efficiently with very little involvement from ourselves due to the claim being made just a few days before the property was exchanged to new owners . They kept us informed throughout the process from beginning to finish and we were very satisfied with their service

Leak in shower valve resulted in drip through ceiling.. had a lot on my plate at the time so handed over to Aspray.. dealt with a lady called Sushma who was pleasant and professional throughout but the whole process took over a year to complete and I was left with a poor finish and I still had a leaky shower.. the leak detection people utterly failed to find the leak in the first instance so they put it down to faulty sealant and waste pipe.. this was just so they could assign it to ‘something’.. this then triggered a load of work from an incorrect starting point which dragged on. 3 months after the work was completed the leak manifested again as it was a slow drip, gradually accumulating in the ceiling.. I asked Apray to investigate, they claim to offer a 12 month warranty so they sent original builder who dismantled the shower and discovered it was the shower valve which we knew it was all along.. however, at this point they washed their hands of it and suggested I pay to get the work done again or put in a new claim.. daughter is about to have back operation so we desperately need a shower for her to use so I guess I will bite the bullet in the short term and consider my options.. maybe I was unlucky but this may demonstrate to you that if your claim becomes tricky, Aspray will happily walk away leaving you no better off and several hundreds of pounds out of pocket for a job not very well done.
My entire shower enclosure is in bits.. waiting for a plumber to come and fix what Aspray should have completed minus a leak.

Should have called him sooner, We had an escape of water earlier in the year and couldn't, for the life of us, work out where it was coming from. So we contacted George of Aspray Ltd. and asked for his help. He sent an experienced professional around who found the leek in no time and stopped the leek, a tiny hole in a copper pipe located under our kitchen floor. However the damage that was done was horrendous, New kitchen needed, floors in the Kitchen, Utility and Porch needed replacing, walls of burst plaster, mould and damp needed repairing and decorating in all these areas too. Anyway I ramble on, I can't say every single thing went to plan or always ran smoothly, wouldn't expect it to, but George was always contactable, even when he was on holiday. Thank you George for all your help and dealing with our insurance company on our behalf, It would have been an awful lot more of a stress without your professionalism and expertise.
Denver & Sarah

Great help from Jon all through the claim process - sorting out trades people to do the repairs, keeping me informed throughout. Took much
of the stress out of the experience when I had an 'escape of water'

George has been absolutely brilliant in helping us get our bathroom fixed and being able to be used as a bathroom again. His communication is great. Always able to be contacted when needed and came to check the work being done was right. Allowed us to chose the tiles & flooring we wanted with out any issues.No complaints from us to George. Thank you so much you've been the best.
Kirstie & Matt

It took Aspray 5 months to process my claim. The communication was awful, they didn’t tell me what repairs were to be included in the claim and in the final couple of weeks I was made to feel like an inconvenience for asking questions and because I wasn’t able to accommodate contractors at short notice when Aspray wanted them to come. Eventually a date for the work was agreed but there were issues around what was included in the claim leading to more questions.
After sending a polite text to my Aspray project manager expressing my frustration as to how it had been handled I was astounded to be told by email that my claim was dropped. The contractor who was due to start work the following day was cancelled and I was left high and dry.
Absolutely appalling and I’m now trying to find a contractor to make repairs to my property.

Connie and I were victim of a massive leak during a cold wave that caused a water pipe to burst, while on holiday. The whole 2-storey house needs a complete renovation.
Sushma's expertise, advice and time made a real difference for us.
She helped us get a much better cash settlement from the insurance company than the one they initially wanted us to accept, and we were relieved from a lot of the burden associated to such a disaster, as she acted as a middle woman between us and the insurance, taking over the communication, and the negotiation side altogether.
If you do not wish to get a cash settlement, Aspray will use their network of builders who may be able to carry the job - and do a much better quality one than the insurer's builders!
Also, Sushma challenged our Loss Adjuster on more occasions than I could ever remember.
We'd recommend the service to anyone worried about not being treated fairly and swiftly by their insurance company.
We value the service we've been getting very highly!
Many thanks!

Satinder was helpful and honest about the process . He was able to guide me through the next steps. The service is professionally and would highly recommend.

Excellent, landlords house was flooded George sorted everything out full refurb works and landlord and new tenants very happy. Took the stress out of the situation and dealt with insurance company on all issues. Can highly recommend.

Disgraceful service from Birmingham south franchisee.
(Now no longer part of the company..however...)
Having been recommended by a leak detection service following a water leak in the kitchen was expecting someone to do all the work between the insurance company and the water detection company.
What a failure, the franchisee did no work, failed to answer emails or most phone calls, even blamed me for not answering email so he was closing the claim, which I could disprove readily.
After 7 months, yes 7 months, it got so bad the insurance company contacted me directly for information & they told me the franchisee had withdrawn from the claim!!! Which answer the question on why I got invoices sent to me!

My insurance company immediately got on the case after i sent all the information the franchisee ought to have done/sent
The claim got to the resolved and paid out within 6weeks and I was finally able to pay the leak detection service.
Just think carefully before you use a c.aims management service, it seemed to me if my claim was in the thousands rather than a few hundred I may have got a better service, however, in future I shall always do it myself and not use these services so I am in control

Communication was good with loss adjuster. However communication was horrendous after that. Completely incompetent staff at the local office. Had to chase up every little thing to make sure it was done properly. Waited months on claim only to find out the staff member was lying to me and didn’t bother calling the insurance company. Claim only resolved because I had to call insurance company myself to sort it out. Please avoid at all costs unless you want to do the work yourself and drag out your insurance claim over a year.

After a burst pipe in our property which caused a lot of damage, I contacted Joe McGuigan at Aspray to manage the insurance claim on our behalf.
We received a first class, professional service from Joe who took care of everything from dealing directly with the insurance company to sourcing and managing the contractors. We were given regular updates on the progress, and he was always on hand to answer any questions.
Our property was handed back to us fully repaired, clean and in first class condition, it was like a new house.
We were absolutely delighted with the service from Joe and his team and therefore would have no hesitation in recommending Aspray.

Great service - process explained clearly up-front then regular updates throughout the work. Great job done well. Bill was very friendly and professional. Thank you we would use you again (but hope we don’t need to!).

Our home was damaged when a car drove into it. The repair was complicated as gas and electricity meters were on the damaged wall and the utility companies needed to be involved with the repair. We used Aspray.com to represent us and we are so pleased we did- they did an excellent job. They reassured us that our home would be fixed and they were there to support us and met with our insurers to ensure everything needed to repair our home was included in our claim. They took much of the stress away from us and always kept us informed during the whole process. We cannot thank George enough.

I had a leak from the roof of my block because of building works carried out by my building management which unfortunately caused huge damage to my apartment. Not knowing the first thing about dealing with insurance I was given Aspray as a contact. They were fantastic. After I hired them to deal with insurance they got everything done for me and made sure I was well taken care of. All I had to do was approve the works and it was done. In particular Satinder helped me immensely. Not only helping me with the job at hand but supporting me morally through this distressing time. Can't say enough how pleased I am with the outcome.

Have dealt with Bill Maynard for two insurance claims and he turns a nightmare situation and all of the aggravation associated with an insurance claim, such as dealing with loss adjusters and several trades into a dream. Very professional, keen to provide a good outcome and manages the whole process.

As a novice Jon helped me from
Start to finish, stayed in constant contact and was extremely professional. Overall I was very satisfied with the service received. Highly recommended.

Bill helped me navigate through the complex system following a fire at my property. He dealt with the insurance company and pushed them to get the best deal possible. He then product managed the rebuilding process. The best bit was his amazing communication. Never failed to return my calls and promptly responded to my emails. He listened and rectified any snagging I had following the renovation. I cannot imagine how I would have managed to do this myself.

George and the team at Aspray have been an amazing support in dealing with a wide range of repairs needed in our property. After the catastrophic flood we experienced over the winter, damaging floors, ceilings, and decor across much of the house, we needed someone who could project manage the restoration process from beginning to end. Right from the start George has shown himself to be knowledgeable about the options available, and had a great team on hand who could quickly get the work moving for us. Using photos and videos to keep us updated with progress, we've been able to remain calm and confident that everything was going to be completed as agreed. It was our pleasure to recently sign off the work as finalised, and we are very impressed with the final outcomes. We would have no hesitation in recommending George and his team to others for similar work.

Satinder has been very cooperative and understanding the whole way through my claim. Very friendly and answered all my questions promptly.

Dealing with insurance claims are very stressful at the best of times but Satinder made took all the stress away with his professionalism.

Great work and very much appreciated by the whole family