Assure protections ltd Avis 

What a bunch of crooks need I say anymore

good customer service and sorted my broken tv in 2 days !

The on/off button on my washing machine broke. An engineer visited me promptly. A replacement part wasn't available, so within a couple of weeks, I had a brand new washing machine delivered. Such a helpful and efficient company, thanks so much.

The fact that the problem with my washing machine was sorted and I got a new one

absolutely superb service quick response and turn around on replacing the washing machine as it couldn't be repaired economically would recommend them to anyone

would be zero if i could. Phoned up my 80 yr old mother & pressuered her into paying 200 quid for a warranty on a washing machine that we scrapped last year. bunch of see you next tuesdays.

What a fantastic team I phoned up to get my tumble dryer repaired first time I have ever called them phoned them up left message customer service called back within 15min said he had a repair man Marc and he would call and leave us a time he could get to us well within 10min we got a call from Marc and he be with us in 10 minutes true to his word he was here and everything was fixed then we had a call from customer service again asking if everything was OK with the tumble dryer we said yes everything working fine now
What can I say it was all fixed from start to finish with in a hour of calling and the team were extremely pleasant and helpful would deffo recommend them

Fantastic service..phone answered quickly by very polite chap.
problem dealt with very quickly and my new washing machine is coming tomorrow.
Iv'e had my white goods covered by assure for a while now.This is the first time I have needed to claim,and the response has been fast and trouble free.
I wont be going anywhere else.
Thanks so much

Have had cover with Assure Protections for 3 years on my Indesit washing machine.
Had just renewed with a genuine No Claims Discount too!
Last week my machine failed.
Call Assure and make quick contact and received seify callback from engineer who decided a replacement was needed without any need to attend.
Replacement model selected and delivered within 24 hrs of first call
Really pleased.

I have both my washing machine and fridge freezer insured through Assure. My washing machine broke, I reported the fault to Assure who answer their phones immediately. An engineer was sent out at 8am the following morning and it I am now getting a brand new machine delivered tomorrow as the problem couldn't be fixed. Mark at Assure was so helpful and I highly recommend this company!

Made a phone call and left my phone number for call back that come within half hour explained my problem with my washing machine they arranged for new washing machine to be delivered and installed the next day absolutely very good service

Rude!
I was cold called today by this company who tried to sell me an extended warranty on my white goods. I politely told the chap I wasn’t interested and without even a thank you or goodbye they hung up on me. If this is how they treat potential customers, I wonder how they treat people who have a claim with them? Also the company in question contacted Trustpilot to get them to take down my honest and truthful review. I ask Trustpilot to stand up to companies like this, companies that should be held to account for their staffs rude behaviour.

I had over the phone agreed a 3 year protection against washing machine breakdown & repair and then later that day I had second thoughts …maybe shop around and do some research firstly….so I contacted the company Assure protections and as he said 3-5 days my money was fully refunded ! I was most impressed and after a little research may even recontact them to take out the protection after all ! Thank you

Trust me I'm being polite by giving these 1 star. Salesman phones u to sell u a 3 yr warranty for £197. They don't state to u tho that their going to take it all out ur bank in 1 go. They then tell u that u agreed to it cause they've listened back to the telephone conversation. That's their word against urs. Wouldn't recommend this compantmy to anyone. Once they've got ur money there's no going back. I can't change my mind now as I've been away so it's too late. Reading the reply from u below ,yes I have just called in to request a refund & I still state if I was fully aware u were going to take the full amount at once for the 3 yr cover I wouldn't of agreed. Therefore in my opinion it wasn't stated that ur salesman intended doing. U have however agreed to charge me for 1 yr cover & refund the remaining. The salesman did not at any point state to me that £182 would be taken out of my account at once. Maybe this could be something that should be clearly stated during the call.

I have been insurance for many years. With Assure protections I had to made a claim and Mark was very helpful and things were sorted out very quicky Thank you mark

I have insured my domestic appliances with this company for 2 years now and cannot fault there customers services and repairs service departments efficiency. Would highly recommend.

Mrs Jean Carr

I dealt with a lovely gentleman called Mark.

my washing machine broke down

I had a call today saying my LG washing machine was out of its 12 month warranty. Luckily I checked and the machine is actually covered for 24 months! luckily I said no, becuase the price jumped for the cover, they were offereing three year cover, which in reality was only going to be 2 years cover......they obviously dpon't know what the LG's actual cover is!

My washing dryer broke down on Wednesday evening. I rang my insurance company Assure Protections on Thursday morning. Their engineer came out first thing on Friday morning who gave me the bad news that my machine was going to cost more to repair than the machine was worth. Mark from Assure Protections rang me and confirmed the bad news. He reminded me that I was entitled to a replacement machine free of charge, as part of my policy. I said I would like the same as my old one. An hour later Mark rang me to tell me what machine I could have and told me I would get a call from AO.com to arrange a delivery date. He said all I would have to pay was £35 to cover delivery, installation and to take away my old machine! Lo and behold within the hour AO phoned me to say I could have my new machine delivered the next day (Saturday)! So Saturday afternoon my new machine was up and running!
What a fantastic service from Assure Protections and AO.com! A new machine was in situ within 3 days of my old machine breaking down.
Assure Protections are the best insurance company I have ever used. I do have all my white goods insured with them and always will.
Thank you Mark and Assure Protections. You are the best. x

We have our washing machine insurance with Assure , the machine packed in , made contact with Assured and 3 days later 2 men and a new like for like machine arrived on a Saturday morning , in less than an hour new one fitted , old machine and all rubbish remove from our house and gone , Very Very Happy with Assure Protections Thank you again