Aston Barclay The Car Auction Group Avis 54

I had an amazing experience with Aston Barclays in Donington Park. The customer service was outstanding, and the cars was exactly what I was looking for.”

I was so pleased with the service I received from Courtney At Aston Barclay in Donington Park, she went above and beyond to help me find a car that i needed help with,

I was very impressed with the quality of the Help from Courtney I received. It was exactly what I was hoping for.”

As you can see, businesses that provide excellent service and products are more likely to receive five-star reviews. But it’s not always easy to achieve this level of customer satisfaction.

That’s why it’s essential to respond to customers’ positive feedback and negative reviews. Courtney is very good at what she does at work, and i belive she deserves the best . and i would highly recomend to the manager to please at any point give Courtney a managers roll at some point in life.

Thank you

TOTALLY USELESS UNHELPFUL INEPT STAFF IVE EVER CAME ACROSS . !!!! Numerous calls and emails remain unanswered. Don’t waste your time and money at ASTON BARCLAY AUCTIONS.

There AA report means nothing. 3 out of 3 cars purchased had engine lights on when delivered.
All 3 had assured report stating no engine lights.
They decline any claim made and say no lights when checked.
Complete lies.
Worst customer service then any other auction site.
Avoid

It is now high time to save other people from getting into the trap of AB. The summary is, they don’t care. Their AA assured is UTTERLY useless.
My advice: Go elsewhere and buy your car.
This place is full of liars. The way the photos are taken ARE DELIBERATELY DOCTORED to deceive and trick those not in the know.
Simple plain and obvious defects are not declared.
Been putting up with them for long enough.
Bought 3 cars and all have major problems: one has smoking engine upon delivery; one has engine misfire and one has time belt failure. All undeclared. And They didn’t care.
Previous purchases before these were not without problem. ENOUGH.
Good bye AB: Manheim Auctions will now get my custom. What a difference in how to do business fairly.

aa assured reports not worth the paper they are written on!
aston barclay just pass the blame and say it has nothing to do with them as they are only the middle man even though the vehicle hasnt even left there site!!

Bought a car from Castle Donington Auction.
On pick up, only one fob provided with no key in the fob.
I asked them why they didn't provide this simple information as its obvious to them and their inspection team AA etc.. up front and hidden from a potential buyer.
This additional cost of purchasing keys raised the eventual cost to a level I regret.
The answer I received from them confirmed that they didn't care at all. No wonder there are so many negative comments about them.

Not bought direct from them, but got a car from Fords of Winsford, who got it from Aston Barclay. ABA have conveniently lost the original V5C, so FOW issued me with a V62, which is usually fine, but guess what? - the car wasn't moved to "In Trade" Status, so the V62 could not be processed for me to put tax on it. The original owner is apparently dead, but that could be a convenient lie. FOW should've checked this too, but between them both, I have a car I can't legally drive.

I've had to go down the really slow route now and send a V62 along with a V890 to DVLA, and will likely have to wait weeks for a bew V5C, that's if DVLA themselves don't lose the documents in the process, which they most often do.

Talk about a f*** up!!!! It's all just about making that buck and to hell with the buyer if there is any problems afterwards.

AA reports are waste of time and money not done as should be.
As a customer you’re not supposed to deal with AA, you buy a vehicle from Aston Barclay that means they are fully responsible for condition of cars they dispose through their auction.

They're desperate to sale the cars even sending me emails asking me to pay £17,000 for a car I didn't bid for and I never get any invoice about the car
Threatening to close my account plz go ahead 👍🏾
If you keep closing account of customers because they refused to pay for a car they didn't bid for then you're f ing out your mind 🤣

Bought a truck last week with AA asurred Warranty sent driver to collect the driver refused to drive the truck has it was knocking and smoking.spoke to auction didnt wanna know terrible customer service said tuff weve had your money phone the AA they said same . these auctions are all the same BCA are on the same parr dont waste your monies. there just all ripp of merchents glorified Dick turpins.

If I could give 0 stars I would! Absolutely shocking customer service and support. Purchased a car with the AA assured report with no faults. Car arrives and cannot even get off the transporter!! Half hour later after messing about a manager came and car was eventually pushed onto driveway. Told to put a claim in which was rejected by a AA mechanic even though you cannot select any gears and car is making a grinding noise. Dashboard has transmission fault on screen and engine light on but the AA assured people say it’s a temporary fault even though the car cannot move. Been quoted £3000 plus vat to have it repaired. Court proceedings will now follow. Shocking and a disgrace but luckily I have the time to go to court and persuade them for every penny I have spent.
PLEASE READ ALL THE REVIEWS AND MAKE YOUR MIND UP BEFORE EVEN CONSIDERING BUYING A CAR FROM THEM.

Purchased a car this week doesnt match the aa report which i dont think has been carried out. please do not rely on these reports they are meaning less and do not show the truth, been trying resolve this matter best part of this week to no prevail Aston barclay have gone to putting the phone down now
im now going take this matter to court and let the courts settle the dispute.
just hoping they give me an address to send the summons too

absolutely shocking customer service at westbury aston barclay brought a car 2 months, ago nad has not left the site, they said they are going to refund, still waiting. every time i ring them they say you need to speak to AA buyer warranty team

Where do i start, i think the review speak for themselves they were called WMS but due to there shocking practices they have rebranded. I am not even gonna bother to explain its been over 5 weeks. Clearly under staffed and untrained in dealing with human beings. Poor poor communication. It have been over 2 months now and still no refund they have our car which has not left the site since we brought the car.

I can also re-iterate so called AA "Green and clean" may aswell be called "made up and means nothing". Stated suspension fine and the cars completely sitting on one side. Another mentioned waranteed mileage and has not 1 yet 2 mileage discrepancies on hpi report. The last 5 cars I've purchased from here only 1 has actually been ok mechanically however they took out the remotes and headphones for the dvd entertainment system once sold. I knew they used to take the fuel and parcel shelves (not sure if its the chaps that clean them) but taking remotes and headphones now too!

AA assured report was all green meaning car has no issues. Assurance report is a guarantee and supposed to compensate you if the vehicle has any mechanical issues within 48hrs. Also it should not be driven more then 250miles since leaving their premises. However if you breakdown or have any mechanical issue they will not compensate you. Even if AA come to inspect the broken down vehicle and clearly state in their report all the mechanical issues they will still not payout or take the vehicle back. Absolute scammers and no respect for the buyers. Stay away from Aston Barclay. I'm Sticking with BCA as their assured report is worth its money in gold. I've Had issues with vehicles purchased from BCA but they've always compensated or took the vehicle back within 9 days usually.

Great to see a buzzing physical auction in action!

What a joke, Cars sold with full green AA Assured Warranty's. The AA Assured isnt worth the paper its printed on. Purchase many cars from Aston Barclays and the first time I make a claim its rejected because its not covered. Yet the car was sold as green and clean. That's funny considering its got an internal top end rattle and got to be stripped down to find the fault at my expense. If I wanted to buy a car with no guarantee I would have purchased one off Ebay

Scammers, Fraudsters ,dishonest and con artists working in ASTON BARCLAY AUCTION, AA report total misleading, selling faulty/scrap vehicle in auctions, run as far as possible from this ASTON BARCLAY CAR AUCTIONS.
Government or TRADING STANDARD Agencies must take actions to STOP CHEATING TO PUBLIC by Aston Barlays auctioneers, ALL BRANCHES FULL OF FRAUDSTERS

We purchased a Ford Focus EcoBoost 2012 reg for our son. Paid nearly 5k.The report said it needs a fluid cap replacing. Since we purchased car in January, while driving it has stopped 9 times, Engine malfunction. Son is refusing to drive the car. I would never buy a car from auction again...is money down the drain. Dont trust the reports. Very disappointed with the car and Aston Barclays Chelmsford. It's a rip off.