Atarim Avis 28

Atarim has been a game-changer for our marketing agency. We used to juggle feedback and revisions through endless email threads, but now everything is streamlined in one place. The platform is incredibly user-friendly, and our clients love being able to see updates and leave comments directly on their projects.

Real-time collaboration has significantly cut down our turnaround times, and the automated workflows are a massive time-saver. The support team is top-notch, making sure we got up and running quickly and efficiently.

If your agency needs a reliable solution to manage projects and enhance client communication, Atarim is the way to go.

Let me tell you about Atarim - it's been an absolute game-changer for our hosting company. Remember those days of drowning in email threads? Well, they're a thing of the past now. With Atarim, client feedback is neatly centralized and effortlessly tracked.

The real magic happens with its real-time collaboration and automated workflows. Our efficiency has gone through the roof, and our client communication? Let's just say it's never been smoother.

And can we talk about their support team? They're not just outstanding; they're superstars. Setting up with Atarim was a breeze, thanks to their seamless support.

If you're serious about taking your client management and operations to the next level, Atarim is not just a tool; it's an absolute must-have.

Atarim has completely transformed our workflow as a hosting company. Gone are the days of endless email chains; client feedback is now centralized and easily trackable. With real-time collaboration and automated workflows, our efficiency and client communication have seen significant improvements.

The support team is outstanding, ensuring a seamless setup process. If you want to enhance client management and streamline your operations, Atarim is an indispensable tool.

Atarim has transformed how we handle client feedback at our hosting company. Centralizing communication and tracking comments directly on websites has eliminated the chaos of email chains. The real-time collaboration feature has significantly improved our response times and efficiency.

Automated workflows are a huge time-saver, and the support team has been outstanding, ensuring a smooth transition. For any hosting company looking to streamline operations and enhance client communication, Atarim is indispensable.

An excellent collaboration tool for our digital design projects.
We've been using the Atarim platform for nearly a year and it saves us roughly 50-60% in project delivery and has reduced the number of headaches substantially. My team are happier and we can certainly see the benefits. Keep up the great work guys!

Atarim makes team collaboration fast and easy!

Too buggy, poor customer support, poor/annoying UX for agencies. I wanted to love Atarim, but their product is so unreliable for both the client and the agency. Every day, there is something wrong with the app. Right now I can't even log-in to access client feedback on a site that we need to work on. So this has a direct impact on deliverables and scheduling and the company is completely unapologetic.
Often when I go to get customer service, they are away from the chatbot. And when they reply, it's often that they magically can't replicate the problems. I had our senior web developer take a look and he agreed that their site functionality was broken and that I wasn't "making it up." To put salt in the wound, their chat says they are away in Thailand on a retreat and it will take them longer to answer questions and requests. As a customer, I am completely annoyed by this messaging and quite frankly surprised by the immaturity of the marketing team who doesn't get how this damages customer perception in the support process. This also harkens back to when I had to spell out that they should turn off marketing pop-ups for lead generation when paying users are logged in to their platform. Again, just very little thought into UX.
I would stay away from this product and use the more established alternatives. Obviously, the glowing reviews are campaign generated-- we are all marketers and we know how this works.

It would be a great product, if it worked reliably, which sadly it doesn't.
It is extremely buggy and unreliable and I have spent more time contact supporting about bugs and issues than I have actually used the product. This wa sthe case back when it was wpfeedback and sadly this continues to be the case.

There seems to be something broken/not working properly almost every day.

If and when that changes, I will update this review.

I honestly don't understand how they can have agencies managing thousands of sites, it simply doesn't seem possible with all these bugs.

some of the issues I have had.

- Tasks will just randomly not work, and neither me nor clients can create tasks on sites.
- Comments will randomly break, and all the tabs will vanish, meaning I cannot change status, choose users etc.
Or the client reports they just cannot leave comments at all.
- General comments will break and causes a 404 errors, so cannot be viewed by anyone.
- issues with invites and registering
- unable to add a new wordpress plugin site if it has been archived, doesn't show up on dashboard.
- clients not receiving emails from the system.

and numerous others....
The wordPress plugin seems to be more problematic than the direct collaboration.

The only solution I have been given so far is to archive the sites and start again when it breaks, which means losing all the existing tasks and having to re-invite clients. But even this solution doesn't work reliably either.

I really hope they pull their finger out and solve all these issues and get AtariM to a state where it is reliable, as it seems like a good tool when it works, and the FREE plan is great for freelancers and consultants who don't really need a paid plan.

It also REALLY needs a WYSIWYG editor on the task comments, so clients can actually post formatted content, rather than having to upload files with the content.
every other visual feedback tool I have tried has this functionality.

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I am also finding the support a total nightmare as well.

You also just end up going around in circles repeating everything to them dozens of times as they do not read the previous messages properly and seem to be unable to follow conversations or chats. I just never got the feeling that they actually care at all.

The gist chat system they are using is generally bad.

If you try and keep each issue in a separate chat (which you really should do, tech support best practice), then it becomes impossible to follow, both for the staff and the user. Since none of the chats have subjects, so you have to open every chat and read through it to find what it relates to. You very quickly get lost and so do the support team.

So then the only option is to use the same chat for everything.
If you do this, the only issue that will be read/responded to, is the last one you mentioned. A typical issue with support people, they rarely ever read things properly.

All previous messages just get lost and ignored. Which is precisely why it is better to keep every issue separate.

At the end of the day the live chat is not a live chat at all, you still have to wait hours or days to get replies via email.

Most of the support issues could be resolved simply by using a proper ticket system or at least use a live chat that treats the chats like support tickets and giving each one a subject so it is clear what it is related to, and an ID so it can easily be tracked.

-- note: in response to their comment below, I think that proves the point about not reading things properly before replying. I completely and utterly missed the point about the chat system.