Atomos Avis 

Interestingly similar experience to that of Katie (March 2026). Communication/service/accuracy/charges are just appalling. Their Head of Compliance told me they would not enter into more communication because I would find "likely find fault with it"! Well, yes I probably would, based on my experience to date, but because they make so many errors. Month after month since my father died their lack of anything approaching professionalism and sympathy has been a disgrace. Oh, and do not hold cash with them. They told me in writing the interest rate payable, and then when the amount received was lower than expected I checked the calculations. Eventually that produced the discovery that the actual rate paid by them in the period was lower than had been confirmed in writing. "No loss suffered" according to them. They charge 1.5% per annum for "managing" cash. My own investment manager charges Nil but still pays a fair interest rate on cash in my pension. AVOID!!!

THE WORST...Do not invest here. The admin and customer service is non existent and the fees double that of say Vanguard.
I asked for a full transfer out of Atomos 7 months ago and today the saga continues. They ignore email, phone. Back room process don't work. Out if date Processes like asking for a real signature everytime to process paperwork.. Focusing anyone?
The place us chais. Invest at your peril.
I am today formulating a Financial Services Ombudsman claim.
I am also looking into any financial losses I may have incurred due to the length of transfer window; which would have been even longer if I hadn't manually intervened at least 7 times.