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3,0
17 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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If you're building solo projects, atoms.dev is a great companion. It helps reduce development time significantly. I would't rely on it for everything, but as a starting point, it's incredibly valuable.
I had a pretty good experience using atoms.dev. The idea is strong and the execution is decent, but there are still some rough edges in performance and output quality. Nothing major, just areas that could improve.
Atoms offers some helpful tools for working with AI prompts and experiments. The platform is easy to get started with, which is a plus. Still, I think the user experience and documentation could be improved to make things smoother for new users.
the worst AI agent and customer service, the creadit gets draining for no reason, and this after online search You're Not Alone: Widespread User Complaints
Multiple users on platforms like Trustpilot have reported issues nearly identical to yours with Atoms.dev :
Buggy performance: Users report the AI agents introduce new issues, break existing functionality, and create error pages instead of working apps
Credits drained with no results: The platform burns through paid credits without delivering functional products
Unhelpful support that asks for more money: Several users describe being told issues are "common" and needing to pay more to resolve problems caused by the platform itself
Refund refusals: The company reportedly refuses refunds even when issues are clearly on their end
One Trustpilot reviewer summed it up: "Their system pushes you to publish, even as it cannot give results other than error pages... It is draining your credits without any warning" . Another user reported losing over 100 credits to build errors and got no resolution .
Réponse : Atoms
Hi,
Thank you for your review. We have strong reason to believe it does not reflect a genuine first-hand experience with our platform. The content reads as a summary of other Trustpilot reviews rather than your own, and we have submitted a report to Trustpilot for review.
We were unable to locate an account linked to this review in our user records. Publishing a 1-star rating based on aggregated third-party opinions, without any specific details about your own experience, is not something we can respond to in good faith.
Every user's situation is different. Broad generalizations simply do not reflect what our users actually go through or accomplish.
Building a full-featured SaaS product is genuinely hard work. What once required a team of five or more engineers over several months can now be done by one person, learning as they go, using natural language. That is the path Atoms is built to support. Many of our users came in with no technical background and left with a much stronger understanding of how to build software and use AI tools effectively.
Our support team responds to every inquiry, no matter how complex the troubleshooting gets. If you are a real user with a real issue, we want to help. Reach out to us directly at support email and we will make it right.
Best regards.
I'm not a developer, so I wasn't expecting much, but atoms.dev made the whole process surprisingly smooth. I could actually see my idea come to life without getting stuck in technical details. It's not flawless, but for someone like me, it's incredibly empowering.
Honestly, one of the most easiest platform I've used recently. It just feel well thought out. No unnecessary complications, and everything runs as expected. That alone makes it worth using.
A solid platform. I have been using Atoms regularly and it's been dependable. There are a few areas where it could improve, especially in terms of customization, but nothing that stops me from using it. It's practical and gets the job done.
Atoms has some good ideas and the overall concept is solid, but my experience has been a bit mixed. It works fine most of the time, but I've run into a few small issues that slow things down. Nothing too serious, just not as smooth as expected.
I was very close in giving a 5 star review,
This is a great platform to use for beginners, the only issue is every time you want to buy credits, you need to upgrade your monthly subscription or else you do not have access to your projects and need to wait until next month to get access. That is so stupid, I upgraded from 20 dollars/mo to 50/mo to 100/mo and now I cannot buy extra credits and I have to upgrade to 200/mo so I can get access to my projects. This is so dumb I feel scammed
Réponse : Atoms
Hi,
Thank you for taking the time to share your experience. We completely understand how frustrating it can be to hit a usage limit right when you're in the middle of building, that’s not the kind of interruption any creator wants.
To clarify how things currently work: Atoms operates on a subscription model, where your monthly credits are tied to your selected plan. Once those credits are used up, continuing requires upgrading your plan rather than purchasing additional credits separately. This is a result of how our monthly billing structure is designed. Within this framework, annual plans offer approximately 21% in savings compared to monthly billing, while one-off purchases are not part of the current model. Our pricing structure has been intentionally designed to support users at different stages and usage levels.
In terms of plan flexibility, upgrades only require paying the price difference. If your needs change, you can also downgrade at any time, and the lower-tier pricing will take effect in the next billing cycle rather than continuing at the higher rate. We believe this provides a reasonable balance between flexibility and cost control.
Additionally, we noticed that your review was updated. You mentioned that you were close to leaving a five-star rating, but initially reported a domain-related issue before later changing your feedback to focus on the subscription model. We had previously reached out to request more details regarding the domain issue in order to assist you further, but did not receive a response, and the review was instead updated. At this point, we’re not entirely clear on the context behind the change.
If you’d like to clarify or need any further assistance, please feel free to reach out to our support team, we’re more than happy to help.
Best regards,
Atoms Team
Pretty good overall. Atoms is stable and easy to navigate, but I think the onboarding could be improved a bit for new user. Once you get used to it, though, it's quiet efficient.
The design was my favorite, everything feels minimal and distraction free. It works well for my needs, through I did notice a slight learning curve when diving deeper into some features. Once you get the hang of it, Its smooth. Not perfect, but definitely worth trying.
I bought the Pro membership expecting a reliable service. What I got was a platform with serious infrastructure bugs on their side that burned through my credits without me doing anything wrong. And when the credits ran out? My entire website and custom domain went completely offline. Just gone.
No warning. No compensation. No fix.
I tried everything to get help. I contacted their official support AND opened a ticket in their Discord server. Both were completely useless. The admin team on Discord is just a bunch of larpers who sit there ignoring support tickets while people's businesses are down. No acknowledgement that the problem was on their end, no timeline for a fix, nothing. Total radio silence when it matters most.
To make it even worse, I checked their Terms of Service and found that once you spend any credits — even credits lost due to THEIR OWN bugs — you are not eligible for a refund. Think about that. They can have an infrastructure failure that drains your credits, takes your website offline, and you're still not entitled to a single cent back.
This is not a platform. It's a setup. Credits are the product, bugs are the mechanism, the admin team is decoration, and the no-refund policy is the trap.
Do yourself a favour and use literally anything else.
rip my $20
Réponse : Atoms
Hi,
Thank you for taking the time to leave this review. We're sorry to hear about your experience.
Regarding the Discord support: we want to clarify something. We believe the account you may be referring to joined the community, posted some messages, and then left before our team was online to respond. Our support team does monitor Discord and we do escalate issues to engineering, typically within 24 hours. That said, troubleshooting infrastructure issues does require some back-and-forth with the user to pinpoint what happened, and that process can't move forward if we're unable to reach you.
For any reported issue, the moment we hear back from the engineering team, we follow up immediately.
We've already sent you a request for more information through Trustpilot. If you're open to it, we'd genuinely like to understand which specific ticket or thread you feel went unaddressed, so we can look into it properly. We take these claims seriously and want to make sure nothing was missed on our end.
We're here if you'd like to give us the chance to make this right.
Best regards,
Atoms Team
My experience with atoms.dev has been extremely disappointing. The platform is very slow, and the AI agents consistently produce poor results. Instead of helping speed up development, the agents often introduce new issues, create incorrect code, or break existing functionality — which leads to significant financial losses due to the time and effort required to fix their mistakes.
On top of that, the support team is unresponsive. They take a long time to reply, and when they do, the answers are usually unhelpful. They also refuse to issue refunds, even when the problems clearly come from their system and not from the user.
Overall, the service feels unreliable, inefficient, and not worth the cost.
Réponse : Atoms
Hi,
Thank you for taking the time to share your experience, we’re genuinely sorry to hear that things haven’t met your expectations.
We understand how frustrating it can be when performance issues, unexpected AI outputs, or delays in support impact your workflow. This is certainly not the experience we aim to deliver. Our team is actively working on improving system stability, model performance, and overall responsiveness to better support our users.
Regarding the points you mentioned:
1. Performance and reliability: We are continuously improving our infrastructure and agent workflows to enhance speed, stability, and overall output consistency across different use cases.
2. AI output quality: Output quality can vary depending on configuration, prompts, and usage context. We are continuously refining model behavior and workflows to support more consistent results.
3. Support responsiveness: We are actively scaling and optimizing our support processes to provide faster and more effective assistance across all user inquiries.
We’d really appreciate the opportunity to look into your specific case and make this right. If you’re open to it, please reach out to us directly at support email or share your account details so we can investigate further and provide appropriate assistance.
Your feedback is extremely valuable to us, and we’re committed to improving your experience.
Best regards,
Atoms Team
Their system pushes you to publish, even as it cannot give results other then error pages, telling you that in the next version the problem (in my case api connection) is solved. I got to V7 and then its game over. It is draining your credits without any warning, so you pay for a year and then cannot use it for a full month, when they will give you some more credits. I dont know if it is a scam like someone suggested, but it doesnt look kosher. Anyways I was actually looking for Lovable and without paying attention to the google paid results ended up with them.
Réponse : Atoms
Hi there,
We’re really sorry for the experience you’ve had, we completely understand how frustrating this must be.
To help us investigate and make this right, could you please share your chat link with us? That will allow our team to review what happened and determine appropriate compensation if needed.
Regarding the issue you mentioned about being pushed to publish, that’s definitely not how Atoms is designed to work, so there may have been a misunderstanding somewhere. We’d really appreciate the chance to look into this with you and clarify what happened.
As for API connections, they can involve some specific setup depending on the feature you’re using. I’d be happy to walk you through it directly and help make sure everything is configured properly.
For annual plans, credits are allocated monthly. If you’ve used up your credits for the current month, they’ll refresh next month. That said, you can also upgrade your plan at any time if you need a higher usage limit. Credit usage can vary depending on factors like context length and task complexity, switching to a more cost-efficient model in your settings can also help manage consumption.
Again, we truly apologize for the inconvenience. If you’re open to it, please feel free to share your registered email with us so we can review your account history and assist you more effectively.
Looking forward to helping you get this resolved.
Best regards.
5-star team, but too many credits are wasted on simple problems that the AI can't solve.
Réponse : Atoms
Hi,
Could you clarify what issue you’re referring to that the AI wasn’t able to resolve?
Thank you very much for your kind words about our team, we really appreciate it. If you could share the link to the issue and your registered email address, we’ll create a dedicated case and work toward a solution that works for both of us.
Best regards.
This company is a scam, tried to cancel my account, sent all the necessary communication. They sent me an invoice replied back with confirmation that I canceled my account/subscription, still they billed me🤬🤬DO NOT SUBSCRIBE!!!
Réponse : Atoms
Hi,
We’re sorry to hear about your experience and understand how frustrating this must feel. Could you please provide the email address you used to register, so we can review the details of your communication history?
Please note that we do not apply any “hidden rules.” All policies and account requirements are clearly outlined in our Terms & Conditions. If an account is restricted, it is typically due to a breach of these rules or security-related checks.
Our support team is available 24/7 and responds to users through live chat. If you haven’t received a response yet, we kindly recommend contacting our live chat again so the team can review your case and provide clarification.
Thank you for sharing your feedback.
Best regards.
Hello, i paid for pro, but the app viewer is so bad to refresh that it took all my credits just to tell that i did not see nothing in the app viewer and make a loop to try to repare it, because their localhost:3000 is not working well with supabase.
I did not finish a simple project of 100 credits just for that.
Réponse : Atoms
Hi,
We sincerely apologize for the stress this issue may have caused. It’s completely understandable that you would feel frustrated.
Could you please provide the email address you used to register, as well as the chat link related to the issue? This will help us investigate the reason why the preview is not working. We will look into it carefully and work toward a solution that works for both of us.
Best regards.
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