DirectNine Australia Avis 186

TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

The product was good and everything. The only thing I didn't like or I'm not happy about it it's the customer service and on how long it took to actually package and ship the item. Like it took more t... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

DON'T USE THEM!! Order a Kholer Tap, waited 3 weeks for it to arrive, was shipped from USA. Tap was European standard fitting, not compliant nor suitable for Australia Standards. Contacted support, re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... Voir plus

Noté 5 sur 5 étoiles

Hi I’ve started working in a way colder climate than I userly do and where I come from the temperature hardly gets below +10 degrees,now I’m working below -10 Degrees. One of the other lads showed me... Voir plus

4,0

Bien

TrustScore 4 sur 5

186 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Great Service

Took a bit to get to me but was worth the wait. Product was exactly what it said and my love love it.

15 février 2026
Avis spontané
Noté 3 sur 5 étoiles

The product was good, customer service was bad

The product was good and everything. The only thing I didn't like or I'm not happy about it it's the customer service and on how long it took to actually package and ship the item. Like it took more than a week just to do that, I mean yeah it was over the holiday. But it doesn't take that much of effort to do just a simple packaging and shipping for a pair of sunglasses.

27 décembre 2025
Avis spontané
Logo de DirectNine Australia

Réponse de DirectNine Australia

Hi Nayen,

We regret the inconvenience caused.

However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Regards
DirectNine

Noté 5 sur 5 étoiles

My order arrived quickly

My order arrived quickly and items were as I expected. I was surprised to learn it came from overseas though. I thought the store was in Australia.

8 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Ordered some ram for pc only to be cancelled

Order some ram for pc. Tried chat to contact them the following Tuesday but had to email only to be told there was no stock and I will be getting a refund. I looked on the website and the product is still there able to be added to cart.

Poorly run site and not worth your time

2 décembre 2025
Avis spontané
Logo de DirectNine Australia

Réponse de DirectNine Australia

Dear Customer,

We apologise for the inconvenience. It has caused this, and we appreciate your understanding.

Regards,
DirectNine

Noté 1 sur 5 étoiles

Wrong product shipped, paid to return item, no refund provided. Stole my money.

DON'T USE THEM!! Order a Kholer Tap, waited 3 weeks for it to arrive, was shipped from USA. Tap was European standard fitting, not compliant nor suitable for Australia Standards. Contacted support, received return instructions, paid to have item delivered and returned. Still no refund after 10 weeks. They have stolen my money. Contacted Kholer Australia in Melbourne, they advised many customers have received the wrong items, lost there money. Order reference Order AU-DN#P847792400.

30 août 2025
Avis spontané
Logo de DirectNine Australia

Réponse de DirectNine Australia

Hi Cameron,

We apologise for the delay in your refund. We understand that you are unhappy with the services provided to you, and assure you that this will be checked thoroughly and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
DirectNine

Noté 1 sur 5 étoiles

My son meticulously researched which…

My son meticulously researched which player to buy having endured no success finding an all region one.when it arrived it would not play one of my box sets,contacted,asked for video which I provided and they washed their hands,saying it was outside of the return window. I have poor health and am not online daily,I am bitterly disappointed by this experience and now have to buy yet another device from elsewhere.poor customer service. DVD player it's off half subtitles on some DVDs.

20 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Good Quality but an additional opening is required at the back to accommodate more cable types

The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power cable aperture is at the bottom of the casing which makes it difficult for my cable type to access. As my USB charging cable connects to the back of the Garmin Navigation Device, I'm unable to use the dampers as well without making DIY modifications to the dampers which I don't prefer as it risks damaging the dampers.

21 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Received a faulty expensive piece of equipment and they wont resolve it

I ordered an expensive lightbox needed for business ($1175) it was delivered and I had to keep it in the box for a few of weeks as i didn't have a safe space to set it up. Once I set it up it was faulty. I have been contacting them for 3 weeks trying to get a replacement as its such a high priced item and they only respond that as its outside of their returns policy its my fault.... they delivered a faulty item to me and wont replace it.
This has been really stressful

22 août 2025
Avis spontané
Logo de DirectNine Australia

Réponse de DirectNine Australia

Hi Aimee,

We’re truly sorry for the inconvenience caused by receiving a faulty product, and we appreciate your patience as we work to resolve this.

We’re currently reviewing the situation and will keep you updated. I’ve sent a message to your registered email address, and kindly ask that we continue our correspondence via that thread to ensure a smooth and timely resolution.

Your understanding during this time means a lot to us, and we genuinely hope to have the opportunity to serve you better in the future.

Thank you once again.

Regards
DirectNine

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