Aura Retrofit Avis 

890
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

What an amazing team who kindly fitted a new boiler for my grandmother. Absolutely exceptional service from all at Auraretrofit from start to finish. If I could give more 🌟 Stars I would. Thanks... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service from start to finish! We recently had solar panels and electric fans installed to improve air circulation in our home. The team were professional, punctual, polite and efficient thro... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service Stuart resolved my problem ,he is always extremely helpful and very professional. I am always confident in his work. The customer care team were very prompt in dealing with my pr... Voir plus

Noté 1 sur 5 étoiles

Customer service is terrible. We recently moved into our new home and were told we needed to continue the care plan the previous owner had with Aura Retrofit, Aura retrofit confirmed with the prev... Voir plus

À propos de l'entreprise

  1. Fournisseur de chauffage
  2. aussi dans
  3. Entrepreneur en énergie solaire
  4. Fournisseur d'équipements d'énergie solaire
  5. Fournisseur d'équipements de chauffage
  6. Plombier
  7. Service d'installation du gaz

Écrit par l'entreprise

Award-winning home heating and energy solutions, including boilers, air source heat pumps, solar PV, battery storage, insulation and retrofit services, with access to government-backed funding. Efficient Heating and Energy Solutions for Your Home! Established in 2005, and fully accredited, we provide Award-Winning Home Heating and Energy Solutions across the UK's South Central Region, including Dorset, Hampshire, Sussex, Surrey, Berkshire, Buckinghamshire and Hertfordshire. Looking for a reliable heating system, renewable energy and solar solutions, or better home insulation? We provide access to government funding and high-quality installations to make your home more energy-efficient and cost-effective to help lower your energy bills, reduce your carbon footprint and keep you warmer at home.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

890 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 12 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(890)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Annual boiler service

Annual boiler service, Alan the Aura engineer was punctual, professional and simply a nice guy. Would definitely recommend.

17 juillet 2024
Avis spontané
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Réponse de Aura Retrofit

I will be sure to pass on your great feedback to Alan, Thank you!

Noté 5 sur 5 étoiles

More than a Satisfied Customer …

When we had a new boiler fitted a few years ago by Aura Heating we also set up a service contract with them, this covered the boiler for breakdowns and the cost of the yearly service.
As usual we received a call a couple of weeks before the service was due to arrange a suitable date.
Aura’s engineer arrived at the agreed time and after asking us about any issues we had, set about the service checks. Once completed the engineer left leaving the area clean and tidy.
With our experiences dealing with Aura Heating we are more than happy to recommend them to anyone.

29 mai 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to leave us such amazing feedback, Chris. We are so glad to hear you have had a great experience with us!

Noté 5 sur 5 étoiles

Yearly Service for boiler the engineer…

Yearly Service for boiler the engineer Damian was friendly, polite, on time, Excellent service from a lovely man

17 juillet 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the wonderful feedback, Damian will be so pleased!

Noté 5 sur 5 étoiles

Great efficient service

They were referred from Leap and did a great job at improving my heating system by servicing the boiler and replacing my radiator valves and thermostat. Arrived on time and cleaned up after themselves.

19 juin 2024
Avis spontané
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Réponse de Aura Retrofit

I'm so glad to hear we could help! Thank you for the positive feedback.

Noté 5 sur 5 étoiles

First annual service for ASHP

First annual service for ASHP. Covered by service contract. Engineer was on time ,well equipped and efficient. Very satisfied with Mitsubishi machine which has worked well.

28 mai 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the great feedback Mike!

Noté 3 sur 5 étoiles

The engineer did not arrive between the…

The engineer did not arrive between the specified times we had to phone to be told he would be with us about 4pm when we had a morning appointment it would have been nice to let us know that he was going to be late, as we had to stay in all day

14 juin 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to leave us some feedback. I am sorry to hear your appointment was delayed without notification. I will be sure to pass on your feedback to the team.

Noté 5 sur 5 étoiles

Thank you Aura gas

Thank you Aura gas. Re the boiler service, the engineer arrived promptly and everything was fine, neat and tidy at the end.

11 juin 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to leave us such a great review!

Noté 5 sur 5 étoiles

Really good communication from start to…

Really good communication from start to finish. Professional service and very respectful when working in the home. The work was completed to a high standard and no mess or disruption to the home.

7 juin 2024
Avis spontané
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Réponse de Aura Retrofit

We are so glad to hear you had a great experience!

Noté 5 sur 5 étoiles

Mannie - Gas Engineer.

I thought Mannie was a very friendly and polite young man. He was efficient at his work and was respectful of my property. It was lovely to see tha Aura Gas employed such an honest and caring employee who takes pride in the work he carries out for the customer. 10/10. Thank you Aura Gas.

11 juin 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to leave us such wonderful feedback! Mannie is an asset to the team and will be so pleased to hear your kind words.

Noté 5 sur 5 étoiles

So reliable.

As the last two years, arrived within time slot. Polite, clean, tidy and very personable. Follow up calls to check on visit. No complaints.

7 juin 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for the great review Debra! We are so glad you've had a positive experience.

Noté 5 sur 5 étoiles

I'm with this people last 6 years they…

I'm with this people last 6 years they are provide very good service especially the engineer who came for the recent service very good guy.
Thanks Aura heating

3 juin 2024
Avis spontané
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Réponse de Aura Retrofit

We are so glad to hear you've had a great experience, I will be sure to pass on your kind words to the engineer.

Noté 4 sur 5 étoiles

Have had boiler replaced and serviced

Have had boiler replaced and serviced. Excellent service and been out at the earliest opportunity for any issues and also very informative. Really positive

3 juin 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for taking the time to leave us such wonderful feedback.

Noté 5 sur 5 étoiles

Boiler Service

Arrived in the given time window. Undertook the boiler service, friendly and polite engineer. Would recommend.

23 mai 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you, Gareth; we are glad your boiler service went well, and thank you for your recommendation.

Noté 5 sur 5 étoiles

The person turn up at the right time

The person turn up at the right time
( I’m so sorry, I forgot his name ), He was very professional , Polite , friendly and knowledgeable .
He had changed my Radiator checked it was up and running and cleaned up any mess that was made .

23 mai 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you for sharing your experience with us. We are glad your new radiator installation went well.

Noté 5 sur 5 étoiles

Aura annual boiler service

The engineer arrived at the appointed time, carried out the boiler service without any fuss and appears to have done a good job.

23 mai 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you, Peter, for your kind words, and we look forward to seeing you next year for your next service.

Noté 5 sur 5 étoiles

Good service

Good service. Very reliable.

21 mai 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you so much, Bella, for sharing your feedback about our service.

Noté 5 sur 5 étoiles

Within an hour of getting the ho ahead…

Within an hour of getting the ho ahead from the provider I was already booked in. There was an issue with the stopcock so had to be rescheduled as the Water Company needed to turn it off at main on the street. It was fitted in one morning the following week. Nice man. Very thorough. Great job. I was cosy straight away. Prior to this I was living in the dark ages with no hot water or heat in winter. Great job guys!!

12 février 2024
Avis spontané
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Réponse de Aura Retrofit

Thank you, Louise, for this kind review. We are glad we could fix the issue, and your home is cosy now!

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