I had an amazing experience working with Agnieszka at Austen & Blake in Edinburgh. She guided me through the full rebuild of my engagement ring and the creation of a bespoke wedding ring to match, an... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHanover Street 27, EH2 2DL Edinburgh, Scotland, GB
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Agnieszka helped me and my fiancé design my dream engagement ring. She was really patient with us and not pushy in any way and made the whole experience really lovely. I absolutely love my ring and wo... Voir plus
L'entreprise a répondu
The Austen Blake team made me feel so special from start to finish of the experience designing my engagement ring. Staff were so helpful, knowledgable and friendly. It was so amazing being able to des... Voir plus
L'entreprise a répondu
Good website to make a choice. Good communication throughout. Good time line my ring was ready. Love the quality of the product. First time using lab diamonds and my ring is beautiful and sparkly as d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Find Us You can find our Edinburgh shop on Hanover Street in the centre of the city. Constructed in 1786, Hanover Street was named after the ruling monarch of the time, George III and continues to be a hub of shopping and dining today. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Coordonnées de contact
Hanover Street 27, EH2 2DL, Edinburgh, Scotland, Royaume-Uni
- 0131 600 0151
4,6
Excellent
110 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Unique and beautiful wedding bands
We were browsing for wedding bands and fell in love with the unique designs from Austen & Blake. I wanted something vintage inspired and my partner wanted something understated and we found the perfect bands. Staff in Edinburgh shop were so helpful and we were so happy with the quality and price of our beautiful bands!
25 novembre 2024
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great experience
We got our wedding rings from here and can’t fault the service we received. Not pushy or desperate to upsell. Turnaround was pretty quick too and they came in lovely boxes too. Thanks again, we are delighted.
1 décembre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Very friendly and helpful staff
Very friendly and helpful staff, we were served by Shona who was very patient and knowledgeable.
I would highly recommend.
25 novembre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shona.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great service
Great service, very fast, knowledgeable and our rings are just perfect fit.
11 octobre 2024
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent service
Excellent service, communication and explanation, suggestion of products. Very much satisfied.
Thanks Sophia and Jai.
9 novembre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sophia and Jai.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Jaideep and all the staff were so…
Jaideep and all the staff were so helpful throughout the process of selecting a ring, and then further when we had to get it resized! Everything was so smooth and professional!
7 novembre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jaideep.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Thank you!
Jaideep was incredible in helping me find the perfect diamond ring. His expertise, patience, and genuine care made the process enjoyable and stress-free. He guided me through each option, ensuring I felt confident and informed. I couldn’t be happier with my beautiful ring—thank you, Jaideep! Highly recommend.
7 novembre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jaideep.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Highly recommend!
Dorota was so helpful and really worked with us to meet our design needs. Super friendly and knowledgeable. We looked at so many shops and rings over a few months and kept coming back to Austen and Blake for engagement and wedding bands. Would highly recommend!
5 octobre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dorota.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Dorota in your Edinburgh shop is an…
Dorota in your Edinburgh shop is an absolute joy! Extremely knowledgeable and helped me pick the perfect wedding ring for my husband to be and the most beautiful solitaire diamond necklace for my stepdaughter. Would highly recommend your company and will definitely return. Thank you again Dorota ♥️♥️♥️
4 octobre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dorota.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Wonderful service from Dorota
Wonderful service from Dorota, Sophia, and all of the team - I came in having no idea about rings or jewellery, but Dorota was extremely welcoming, helpful, and professional in helping me design the perfect engagement ring. We came back to get a wedding band afterwards. Overall a very pleasant experience, and I can highly recommend them.
16 novembre 2023
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dorota.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Sophia was excellent
All the staff were so warm and welcoming. Sophia has been brilliant and so helpful throughout. Would recommend these ladies to anyone!
26 octobre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sophia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Very helpful and engaging staff
Very helpful and engaging staff, chatty and approachable. Would definitely recommend to anyone looking for special occasion jewellery.
25 octobre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
More than 5 stars!!
More than 5 stars! Dorota was fantastic and knew exactly what I might like for my engagement ring based on my description (even more than I did!) and showed me the perfect ring and it was easy to get within our budget even with a perfect lab grown diamond!! I'm obsessed with it, and very excited to return soon for our wedding bands. Service was amazing from the whole team, even when they were busy on a Saturday, super friendly and helpful and made us feel at ease making our decisions.
17 octobre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dorota.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
The best for engagement rings!
A great place to get your engagement ring! Sophia was exceptionally kind, patient and knowledgeable, answering all our questions. She helped me choose the perfect ring. Highly recommended.
14 octobre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sophia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Sophia was extremely helpful throughout…
Sophia was extremely helpful throughout the engagement ring shopping process, making my decision a lot less stressful.
I also really appreciated the time taken once the ring arrived to talk through the diamond cut with my partner, which made the experience special :).
26 septembre 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sophia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Could not recommend Jaideep from Austen…
Could not recommend Jaideep from Austen & Blake more - did an excellent job helping me design my wedding band and his communication was stellar throughout (not to mention that the ring is gorgeous)! Highly highly recommend!!
20 août 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jaideep.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Perfect Customer Service and Consulting on the Rings
I would like to say that it is the first time in my life when I receive such a great people-based customer experience. Thank you very much Dorota. I am very happy that I made a choice to buy an engagement ring at this shop.
I had a slight delay with the delivery, but Dorota was informing me about the status of delivery all the time, supporting and pushing the Operations team to do it on time. And I received the ring on time in the end. Moreover, we designed the ring together with Dorota and it is really gorgeous and unique.
Thank you Dorota!
1 juillet 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dorota.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Substandard experience when trying on rings
Having already been in ROX (twinkle twinkle), we then went to Austen Blake.
If Rox feels Lux, Austen Blake feels bargain basement. Sales staff very busy trying to deal with multiple customers. Total lack of sparkle and fire when looking at the display. I gave very specific details of the high spec diamond and setting I was looking for.
We were seated at a table and asked to wait. There are 5 rings lying on that table with no member of staff present - aren't they worried about theft we thought. Obviously not as it turns out what they give you to try on and look at is glass, not diamond. That information wasn't offered, I had to ask what is wrong with this ring I'm looking at? Where is the fire? I cannot understand why anyone would select a ring without seeing the quality of their diamond offering. At the very least the staff member should be explaining that very clearly before the Customer has to ask. We promptly left. Outcome was a truly fabulous ring ordered from Rox and when we entered the same diamond details on the diamond factory website (who Austen Blake are selling) it came out at the same price, before their sale discounts, but totally different levels of service and quality of the experience.
29 juin 2024
Avis spontané
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience.
At Austen and Blake we pride ourselves on offering the highest level of customer service, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
It is common practise to ensure we update all members who visit our showrooms that our items are CZ stones and brass samples as we operate as a made to order business company. This is to ensure the best pricing availablility on the market as our monitory funds are not held up in physical stock. We have received only positive feedback on this business module as it allows us to offer our customers the very best value for money.
We have hundreds of samples to display and show our customers all the varied shapes, designs and qualities we offer. This really gives our customers an idea of what their item will look once purchased by installing confidence that they have viewed as best as possible compared to other showrooms who made not be able to hold stock of every item.
We are sorry to hear that you are dissatisfied with this procedure. We also price match if you do happen to find an item of similarity that is priced less elsewhere.
Our showrooms have been re notified of the importance of transparent information on our business module when customers visit the showroom and how import stock location and presentability is.
Thank you for your feedback.
Kind regards
Austen and Blake Customer Service
Customer service and presentation were…
Customer service and presentation were excellent.
6 juin 2024
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great welcome and service
Great welcome and service. Staff very knowledgeable and informative would use again.
25 mai 2024
Réponse de Austen & Blake - Edinburgh
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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