10/10. The staff are great at explaining ever step to make sure you get exactly what youre looking for. Final result came even better than expected
Établissement
Changer d'établissementUnit 21, 178 Victoria Centre, NG1 3QH Nottingham, GB
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Lisez les avis des autres
I can’t comment on the ring as I haven’t received it from delivery yet but the service was excellent. Trevor did an excellent job helping me choose the perfect ring and decide the best specifications... Voir plus
Brilliant engagement ring for my now fiancé. Lovely staff, affordable and brilliant service. Very happy and would happily recommend. I'm thinking of getting our wedding rings from here too!
L'entreprise a répondu
Bought engagement ring and me and my wife's wedding rings from here. Staff were really nice and welcoming, understood what we were after for our budget and we were both happy with the outcome.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Find Us When on the hunt for Nottingham jewellers, look no further than Austen & Blake. Boasting a wide range of engagement rings and diamond rings in Nottingham, you’ll be spoilt for choice in our intimate store. Find us in the Victoria Centre, the stylish shopping hub at the centre of the city. More than just diamond rings, our expert team is on hand to help you find the perfect piece of jewellery, including earrings, bracelets, and pendants, in a comfortable, no-pressure setting.
Coordonnées de contact
Unit 21, 178 Victoria Centre, NG1 3QH, Nottingham, Royaume-Uni
- 07572 406911
4,8
Excellent
221 avis
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great in store and online experience
Great in store and online experience, ring is perfect, exactly as in the photo and fast shipping with plenty of updates
18 juin 2025
Réponse de Austen & Blake - Nottingham
Dear Hannah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Trevor at Austen & Blake
We visited our local Austen & Blake store in Nottingham as was overwhelmed looking online with the options, was greeted right away with calm voices and smiles. Plenty of space to look , explained how looked online and couldn't work out the clarity and other details that came with. Trevor sat us down , offered us a beer and prosecco which made the experience of getting engaged more special. Showed me options and explained the difference in clarity , sizes and colours in detail not rushed and at our pace. Helped find the stunning Sabrina ring and remembered I was looking for an oval shape and it was perfect. We ordered immediately and now collected and even more stunning in person. Everything has been perfect from start to finish and can't wait to return one day soon for a wedding band. Highly recommend and thank you again Trevor at Nottingham store.
12 juin 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Katherine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Trevor!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
From start to finish
From start to finish - Trevor was simply amazing. For this reason, we will come back to Austen and Blake without hesitation.
16 juin 2025
Réponse de Austen & Blake - Nottingham
Dear Duncan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Trevor!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A**, Top Notch Professional Service
Absolutely superb, professional service from start to finish with attention to detail at the forefront of their service. I was assisted by Shivarni from the Nottingham store and she couldn't do enough for me - she was an absolute star and is a credit to the company. Her help and guidance was much appreciated. I received regular updates on the progress of the engagement ring I purchased and the after sales service was second to none. I would absolutely recommend A & B and will definitely be using them for any future jewellery purchases. Thank you.
9 mai 2025
Réponse de Austen & Blake - Nottingham
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Shirvani!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Faultless Experience
Shivarni has been great in helping me get the right engagement ring for my partner, I had an idea of what I wanted and Shivarni took the time to explain the various speciations, options and differences in diamond / ring spec. Throughout the purchase, collection and resizing I can’t fault the experience and has to be the most stress free way to buy an engagement ring. Thanks so much to Shavarni and the team at A & B.
Thanks Ben H
8 juin 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Shirvani!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Trevor was very helpful and attentive
Trevor was very helpful and attentive, showing us the different types of metals (upon request). They were very helpful during the sizing process and explained how the sizing works. All costs associated to the insurance were explained in detail and not pushed on us.
10 mai 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Trevor!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ideal experience for an engagement ring purchase
Great customer service from the start. I had three seperate apointments at Austen & Blake with Trevor as my consultant. Never did I feel pressured or uncomfortable as this was a first for me. Trevor explained everything, showing multiple options and talking through all the different variations as well as physically showing me the difference between diamonds and ring types. I couldn't be happier with the ring I purchased and neither can my now fiance.
14 avril 2025
Réponse de Austen & Blake - Nottingham
Dear Ryan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Trevor!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very welcoming and supportive…
Very welcoming and supportive throughout the whole experience.
3 mai 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I’ve had the most beautiful bespoke…
I’ve had the most beautiful bespoke ring from Austen and blake.
It’s stunning and unusual
The service has been excellent. I have been afforded time and refreshments at every visit
I feel like kirsty is now a close friend and i have not felt rushed at. any time. i highly recommend the company
19 avril 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Eddie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent experience.
From beginning to end I thoroughly recommend Austen and Blake Nottingham.
We were welcomed by Consultant Trevor, who after listening to my requirements showed me two rings one of which was perfect.
We left the store to think about it and while having a coffee I was emailed with all details of the ring. I decided it was exactly what I wanted and such a unique ring.
On returning to purchase all went smoothly. The service we received was exceptional.
The ring was ready in 3 weeks and upon collection I was thrilled with how beautiful it was.
For me the whole experience was brilliant, the communication spot on. I would definitely return for any future jewellery purchase.
24 mars 2025
Réponse de Austen & Blake - Nottingham
Dear Elaine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Trevor!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Would not hesitate to recommend.
Great staff, great choice and quick delivery of my made to order ring, would not hesitate to recommend.
28 mars 2025
Réponse de Austen & Blake - Nottingham
Dear Mrs Rogers,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent Customer Service and Knowledge
Matt from the Nottingham branch was fantastic in assisting my Fiancée and I with the purchase of 2 wedding rings and a replacement engagement ring. I had never worn any jewellery before, so I was apprehensive about my sizing, style and colour. Matt presented me with multiple options, and as a result, I received a perfect ring. My Fiancée had chosen 2 unique wedding rings to combine as a bridal set. Although the rings were not present in the shop, we managed to order the perfect pairing. Unfortunately, the sizing was incorrect on first receipt of the rings, but Matt's college was quick to assist with the resizing and ordering of the new rings.
29 mars 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Luke,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Matt!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Second visit …
Second visit for wedding bands this time, great service again by Matthew. Thoroughly recommend, very knowledgeable and no pressure to choose and buy. Thank you 🙏
15 mars 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Richard,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Matthew!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding and engagment ring
The staff especially Kirsty have been really helpful in making my experience of buying my engagement/wedding rings helpful, prompt and would definitely recommend them to anyone wishing to buy their jewellery!”
14 mars 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Mick,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Kirsty!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I went with Austen & Blake for my custom wedding ring
I went with Austen & Blake for my wedding ring because the two staff members (Mitch and Trevor) I spoke to throughout my experience were the only jewellers who recognised that I was the customer as the groom and treated me as such - all the other jewellers we tried were not interested in me and directed most questions/conversations to my fiancée. We walked in without an appointment to browse and ask some questions and the service with Austen & Blake was next level - they maintained the friendly, really personal and super helpful approach every time I visited the store. Mitch and Trevor were always patient and effective in hearing and answering my questions and I genuinely felt they were as excited as I was. The ring is perfect and all the better for having a positive experience and service which has made wedding planning a lot less stressful - I would recommend them - this store in particular - to absolutely anybody.
1 mars 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Rory,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Mitch and Trevor!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Class from start to finish
From the very first moment we entered the store we knew that we would be receiving the highest quality of customer service. We were walked carefully through all the decisions we would have to make and supported at every stage of the journey. We never felt pushed to make any particular choice and we ended up with something even more lovely than we could have expected. Phenomenal.
12 février 2025
Réponse de Austen & Blake - Nottingham
Dear Joseph,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Purchased wedding rings from Austen and Blake
We recently bought our wedding rings from here and had a great experience! Making an appointment was very easy and the store called ahead to ask for more information about what we were looking for. When we arrived everyone was very friendly and helpful! Hamzah was extremely helpful and helped myself and my partner find exactly what we were looking for and was very patient with our endless questions! The rings arrived very quickly and are perfect!
25 janvier 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Emilie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Hamzah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Matthew at Nottingham is an asset to…
Matthew at Nottingham is an asset to you guys, we got ignored by a another member of staff but as soon as Matthew saw us, he offered us drinks sat us down and spoke to us trying to understand what we were after. He patiently showed us/me many rings and allow me to try them on, he then even went above and beyond to get some additional rings in which I wished to see before making my decision. Now I’ve just got to wait for it to arrive and for me to collect it!
11 janvier 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Sarah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team, especially Matthew!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Diamond tennis bracelet
It was disappointing when our diamond tennis bracelet broke but when we took it back to Austen & Blake they sent it away for an assessment and it was with great great pleasure they repaired it and there was no charge amazing
5 février 2025
Avis spontané
Réponse de Austen & Blake - Nottingham
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Réponse de Austen & Blake - Nottingham
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Nottingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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