Australianevolution Avis 38

Réponse : Australianevolution

Il y a 19 heures

Hey Helen 😊

Thank you so much for your kind words, this absolutely made our day 💙

We are so proud of the DreamHaven pillow because it’s 100% Australian made, crafted with premium materials and designed to last 🙌
It’s not just about comfort, it’s about quality you can feel every single night ✨

So happy to hear the delivery was quick and everything arrived just right 🚚💨
We truly appreciate your support!

If you ever need anything, we are always here for you 💙

Réponse : Australianevolution

ll y a 3 jours

Absolutely love this Wayne, thank you so much for taking the time to share this! 😊

We’re so glad you found the ordering easy and that everything arrived quickly.

Really appreciate your support and kind words, it means a lot to our team 💙

Réponse : Australianevolution

Actualisé il y a 4 jours

Hi Mark,

Thanks for taking the time to share your feedback, we really do appreciate it. I’m genuinely sorry to hear the mouthpiece didn’t work out as expected for you we completely understand how frustrating that can be.

Just to clarify for anyone reading, our 30-day money back guarantee does cover change of mind, and due to strict health and hygiene regulations, we’re unable to accept returns or offer refunds on mouthguards once they’ve been used. This is standard across the industry and is clearly outlined in our Returns Policy to protect all customers.

That said, we never want anyone to feel stuck or unsupported. We did provide guidance on how to improve the fit, as these types of devices can sometimes take a couple of adjustments to get just right. In many cases, a simple remould makes a big difference in comfort and hold.

Mark, we’re still more than happy to help you further if you’d like whether that’s step-by-step guidance or exploring alternative options that may suit you better.

We truly appreciate your feedback and the opportunity to improve, and we’re always here to help 😊

Réponse : Australianevolution

10 avr. 2026

Hi Marie.

Thank you so much for your kind words, this truly means a lot to us 💛 We’re so glad to hear Emily was able to help and make everything smooth and stress free for you.

We’re very lucky to have her on the team, and your feedback will absolutely make her day ✨

If you ever need anything at all, we’re always here to help!

Thank you again for your support.

Réponse : Australianevolution

9 avr. 2026

Hi Nuzhat,

Thank you for your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.

We would like to clarify for anyone reading that IPL devices are not designed to remove hair instantly like shaving or epilating. Instead, they work by delivering light energy to the hair follicle beneath the skin, gradually weakening it over time to reduce regrowth.

As outlined in our product guidance and in our previous correspondence, the area must first be shaved prior to use. This allows the light energy to effectively target the root of the hair, rather than surface hair. Without this step, the device will not perform as intended.

We also took the time to provide detailed usage instructions, including:
• Ensuring the device is fully charged and in full contact with the skin
• Confirming the flash activation is visible during use
• Using consistently over several sessions, as results are gradual rather than immediate

Based on your feedback that the device was expected to “remove/clean hairs,” it’s possible there may have been a misunderstanding of how IPL technology works. For instant hair removal, a product such as an epilator or shaver would be more suitable.

We understand this can be frustrating, which is why we made every effort to assist, including offering guidance, troubleshooting support, and inviting further communication to ensure the device was being used correctly.

Regarding returns, our policy (in line with health and hygiene standards) does not allow returns of used personal care devices. This is clearly outlined prior to purchase, however we still did our best to support you with the unused item within policy.

We truly value all customer feedback and always aim to be as transparent and helpful as possible. If you would still like assistance, our team remains more than happy to help further.

Réponse : Australianevolution

8 avr. 2026

Hey Gillian 😊

Thank you so much for your kind words we really appreciate you taking the time to share your experience!

We’re so glad to hear the updates kept you in the loop and that your order lived up to expectations (and even more!) that’s exactly what we aim for every time ✨

If you ever need anything at all, we’re always here to help 💛

Réponse : Australianevolution

2 avr. 2026

Hey Patrick 😊

Thanks so much for your review, andwe are really sorry for the confusion here, we completely understand how that would be frustrating 💛

Just to help clear things up, your order was sent in two separate parcels, so there are actually 2 tracking numbers linked to your order. The replacement sanding discs you received were one part, and your callus remover is currently in transit and on its way to you now 🙌

To make things easier, we’ve just re-sent your tracking email so you can easily follow the callus remover parcel.

If you have any trouble locating the tracking or need a hand at all, please feel free to email Emily directly on " hello@australianevolution.com.au " 😊

Réponse : Australianevolution

28 mars 2026

Hi Darren,

This absolutely made our day, thank you so much for sharing this!!

We’re so happy to hear you’re sleeping better with your BodyHaven Support Pillow 🙌 That’s exactly what it’s designed for providing the right support so you can wake up feeling more rested and refreshed.

If you ever need anything or have any questions about your BodyHaven pillow, we’re always here to help 💙

Thanks again for your support it truly means a lot!

Réponse : Australianevolution

28 mars 2026

Hey Leoni 😊

Thank you so much for your amazing review 💛

We’re so happy to hear your sleep has improved and that you’re loving it, that’s exactly what we aim for 🙌 There’s nothing better than waking up feeling refreshed and well rested!

Thanks again for your support, we really appreciate you being part of the Australian Evolution family ✨

Réponse : Australianevolution

26 mars 2026

Hey Ken 😊

Thank you so much for your kind words, we’re absolutely thrilled to hear you’re loving your pillow! 🙌

That “like being in a hotel” feeling is exactly what we designed it for supportive, comfortable, and something you look forward to every night 💤

We’re also big on delivering premium quality at a fair price, so it means a lot to hear that came through in your experience.

Thanks again for taking the time to share this, Ken and to anyone reading, this is exactly the kind of sleep upgrade we aim to deliver every single time 💛

Réponse : Australianevolution

26 mars 2026

Hi Jen 😊

Thank you so much for this amazing review, it truly means a lot!

We’re so happy to hear the pillow is helping you feel more supported and relaxed that “cocoon” feeling you described is exactly what we designed it for 🙌

Our goal is to help you sleep more comfortably without pressure or strain, especially for side sleepers or those needing extra support through the night.

Jen, we really appreciate you sharing your experience, and we’re so glad it’s made a difference for you 💫

Réponse : Australianevolution

17 mars 2026

Thank you so much for your kind words! 😊
We’re absolutely thrilled to hear you’re loving your new DreamHaven pillows. That’s exactly the comfort and support we aim to deliver every single night!

It truly means a lot that you took the time to share your experience, and we’re so glad it’s been a wonderful one 💙

If you ever need anything at all, we’re always here to help!

Réponse : Australianevolution

16 mars 2026

Hi Dewi,

We’re very sorry for the confusion and understand how frustrating this would have been.

Our team can confirm that Emily replied on 16/03/2026 at 6:37 PM, to your 990 email address and the original order details and order confirmation were sent to the dragonchild email address used at checkout, rather than the 990 email address used for the email enquiry.

We’d kindly recommend checking the spam or junk folder just in case the email landed there there.

If you still haven’t received it, please reply to us directly and we’ll be very happy to help sort this out as quickly as possible.

Once everything has been resolved, we’d really appreciate you considering updating your review to reflect the outcome.

Réponse : Australianevolution

4 mars 2026

Hi Zahide,

Thank you for your review. I’m really sorry to hear you’re feeling this way and I completely understand how frustrating waiting for a delivery can be.

I’d just like to clarify a few details so everything is transparent. We have actually been responding to your messages and actively assisting with your order.

It’s important to mention that in your first email you advised that the delivery address on the order was incorrect after the order had already been placed and shipped. Because of this, we had to work directly with the courier to update the delivery details, which can sometimes cause additional delays while the courier processes the change.

Your first message was received on Sunday 01/03/26, and we replied on Monday 02/03/26 at 12:26pm. In that email we explained that we had contacted Aramex directly to obtain a clearer update and more accurate ETA, and we also provided a $20 goodwill discount code (Zahide20) for the inconvenience.

We then followed up again on Wednesday 04/03/26 at 8:00am confirming that we were still actively working with the courier and monitoring the shipment for you.

We completely understand how frustrating delays can be and we genuinely want to help resolve this for you as quickly as possible. If you could please check your email inbox (and possibly your junk/spam folder), you should see our replies along with the updated tracking information we sent.

If you still can’t locate those emails, please reply to us directly and we’ll happily re-send the latest tracking update and continue assisting you until your order arrives.

We truly appreciate your patience and we’re here to help every step of the way.

Réponse : Australianevolution

2 mars 2026

Wow Karly 🥹🥹 this is honestly the most beautiful review thank you SO much for taking the time to share this 💛

Hearing that you haven’t had sleep like this in over 10 years truly means everything to us. And the fact your partner has noticed the difference too that’s incredible 🙌✨

We’re so glad you’re feeling more settled, quieter at night and waking up better rested. That’s exactly what we hope for with every pillow we send out 🤍

And just a little sneak peek… with the colder months coming, we’ll be adding some super cosy fleece covers very soon for those chilly winter nights ❄️🤍 Perfect if you’re grabbing that spare one!

Thank you again for your amazing support it truly means the world to our small Aussie business 🇦🇺🥰

Réponse : Australianevolution

30 janv. 2026

Hi Myles, thank you so much for taking the time to share your experience with us 😊

We’re really sorry to hear that the item stopped charging after a couple of weeks. We completely understand how frustrating that can be, especially when you’re looking forward to using something regularly.

We’re really glad our team was able to help quickly and organise a replacement with no hassle. At Australian Evolution, we place a strong focus on responding to customer enquiries promptly and efficiently, as we understand how important that support is. Your kind feedback about our customer service means a great deal to us, and we truly appreciate your patience.

Once you’ve had some time to use the replacement, we’d love to hear how it goes. Please don’t hesitate to reach out if you have any questions or need anything at all in the meantime we’re always here to help.

Thank you again for your honest feedback and for choosing Australian Evolution 💙

Réponse : Australianevolution

16 janv. 2026

Hi Julie 😊

Thank you so much for taking the time to leave your feedback, and I’m genuinely so sorry for the frustration and inconvenience this has caused you. This is absolutely not the experience we want anyone to have with Australian Evolution.

I’ve checked your tracking and I can confirm your order is now showing as delivered yesterday (Thursday 15th Jan) ✅📦

We also want to sincerely apologise again for the delayed replies and the trouble you had trying to get in contact with us. We understand how upsetting this would have been, especially when you were waiting on multiple pillows and couldn’t get an update straight away.

Thank you again for your patience, and again, we’re truly sorry for the stress this caused 💛

Réponse : Australianevolution

14 janv. 2026

Thank you so much, Angela 🥰✨
Your kind words truly mean the world to us. We’re so happy to hear your experience was smooth from start to finish and that everything arrived on time. Our team works hard to make every order a great one, so this really made our day 💛

Thank you for choosing Australian Evolution and for the lovely recommendation. We can’t wait to welcome you back again soon 🌟

Réponse : Australianevolution

14 janv. 2026

Hi Henry,

Thank you so much for taking the time to leave such a great review ⭐⭐⭐⭐⭐
We’re really happy to hear you found the ordering easy, delivery on time, and the tips helpful too.

It means a lot to us knowing you’re enjoying your product. If you ever need any help or have questions down the track, our team is always here and more than happy to help 😊

Réponse : Australianevolution

14 janv. 2026

Hi Danielle,

Thank you so much for your lovely review 🤍 It truly means the world to us.

We couldn’t agree more Emily is an absolute superstar and such an important part of the Australian Evolution team. She genuinely loves helping our customers and always goes above and beyond to make sure everyone feels supported and cared for.

We’ll be sure to pass your kind words on to her it will absolutely make her day 😊

Thank you again for taking the time to share your experience, and please know we’re always here if you need anything at all.