Austral Stones Avis 

313
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Immediate shipping with prompt tracking. Fast delivery. Excellently padded and packaged. Beautiful ring box. I was also very happy with the gift bag. The ring is exactly as described and is unbelievab... Voir plus

Noté 4 sur 5 étoiles

The earrings look great—prettier than in the photos! However, although I ordered two earrings with two different name messages, I only received one bag. It would be much better if each order came with... Voir plus

Noté 5 sur 5 étoiles

Daniel worked continuously with me to ensure I felt valued and that I got the product I was looking for. His commitment and communication was greatly appreciated. My fiancé loves her Opal watch a... Voir plus

Noté 5 sur 5 étoiles

Lovely necklace purchased for an overseas friend that they loved and received

À propos de l'entreprise

  1. Bijouterie

Écrit par l'entreprise

Australian Opal Jewellery & Watches


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

313 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(313)

96 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

The parcel has not yet arrived Bit…

The parcel has not yet arrived Bit eariy to review

23 novembre 2025
Logo de Austral Stones

Réponse de Austral Stones

Thank you for taking the time to leave a review. We usually recommend sharing feedback once the order has arrived, so you can fully evaluate the product. We hope your parcel reaches you shortly, and we’ll be here if you need any assistance in the meantime.

Noté 5 sur 5 étoiles

Gorgeous ring - wonderful people.

The ring was more beautiful than in the picture. I incorrectly ordered the wrong size and these amazing people went above and beyond to help me get the ring of my dreams in the correct size. I couldn't recommend them enough!! Thanks for all your help.

5 octobre 2025
Noté 1 sur 5 étoiles

I feel inferior metal was used as It…

I feel inferior metal was used as It made my wife's ears red and very sore so cannot be worn and stones are much duller than pictured

12 octobre 2025
Logo de Austral Stones

Réponse de Austral Stones

We’re truly sorry to hear about your experience. Please know that the earrings you purchased are not made from a lower-quality metal. They are crafted from surgical steel, a hypoallergenic material that typically does not cause any skin reactions. In fact, this is the first time we’ve received feedback about a possible allergic reaction to our products.

We’d love to get in touch and find a solution to make sure you’re completely satisfied.

Noté 1 sur 5 étoiles

Worst company to deal with

Company has no care or concern for the products they sell nor the customers who buy from them. Still ongoing issues with my ring that was brought as engagement ring in Aug last year. Please do yourself a favour, save your money and go to another place to buy your products. 3 independent jewellers picked up the faults with the ring in a second. I have worn my ring (in nearly a year) only for approx 5months due to repairs and significant issues such as the thin band warping. Company ‘fixed’ ring to their standards, but to mine they made it worse. Company will now not help to resolve any issue with the ring. Absolutely disgusting that people take your hard earned money and don’t give you any help when their product is dodgy. Be very careful with this company.

15 septembre 2025
Avis spontané
Logo de Austral Stones

Réponse de Austral Stones

Dear customer,

We are truly sorry for your experience. However, as mentioned in our communications, your current request falls outside our standard procedure. We are unable to compensate for services provided by a third party without our prior approval, and we did not receive any complaints regarding these specific problems at the time, which would have allowed us to follow our internal steps to resolve them.

We understand the sentimental value of your ring, but unfortunately we cannot assume responsibility for these independent actions.

Kind regards

Noté 5 sur 5 étoiles

Highly recommended!

Simple ordering process, prompt delivery and my pendant was EXACTLY the same as it was online. So beautiful and alive with colours!!! I would recommend Austral Stones and I'd happily order from them again. Thank you!!!

6 septembre 2025
Noté 4 sur 5 étoiles

The earings looks pretty

The earrings look great—prettier than in the photos! However, although I ordered two earrings with two different name messages, I only received one bag. It would be much better if each order came with its own bag. Also, it would be great if the certificate of the stone were provided as a proper small card, since it feels a bit odd to receive it by email or print it out when giving the earrings as a gift.

29 août 2025

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