Autonationchevroletvalencia Avis 

I’m extremely disappointed with the way I was treated by this dealership. I was trying to purchase a vehicle for my son as a cash buyer, and from the beginning I made it clear that I was ready to move forward immediately, including paying a deposit and covering shipping costs.

I first spoke with Holden on August 13, and he took my information and promised to contact me the following morning. He never did, and my calls and texts went unanswered for several hours.

I then spoke with Michael Gede and again explained that I was a cash buyer and wanted to place a deposit to hold the vehicle. Once again, I provided my information and waited several hours without receiving a call back.

Finally, I spoke with Aaron, who told me the vehicle had been removed from the internet because of my interest. He said he needed my information to calculate shipping and promised to call me back with the shipping cost so I could submit my deposit. That call never came. When I followed up later, I was told Aaron had left for the day—and the vehicle had been sold to someone else.

What makes this especially frustrating is that I repeatedly communicated that I was ready, willing, and able to purchase the vehicle immediately. I expected straightforward communication and professional customer service, but instead I spent hours trying to get responses and ultimately lost the opportunity to purchase the vehicle.

Unfortunately, based on my experience, I cannot recommend this dealership. Management should seriously evaluate how customers are being handled because this was an extremely frustrating and disappointing experience.

I brought my vehicle in for a routine oil change and to address a tire pressure sensor issue on the driver-side rear tire. The vehicle remained in service for five days. Upon its return, none of the tire pressure monitoring sensors were functioning.

During my visit, one service manager advised that another manager, Kirk, should not have authorized a tire rotation given the known sensor issue. I was then informed that, due to the rotation, all sensors would now need to be replaced at a cost of $319.53 per tire, and that reprogramming was not an option. This explanation was both concerning and inconsistent.

When I asked for assistance in resolving the issue, I was told that no help could be provided at that time and that I would need to speak with my primary service advisor on Monday. On Tuesday, I received a message from my advisor stating he was leaving for the day and would follow up the next day. As of Thursday evening, I have yet to receive any further communication.

Additionally, I was informed that service coupons are only accepted if presented at the time the vehicle is dropped off. I was told that they cannot be applied at the time of payment, which is contrary to standard customer service practices and expectations.

Overall, the level of communication, consistency, and customer service I experienced was extremely disappointing. Based on this experience, I do not plan to return for future service.

On February 22, 2024, my 2017 Chevrolet Volt unexpectedly ceased operation while I was driving to work on the freeway at approximately 6:00 AM. This incident posed a significant safety risk. The vehicle was subsequently towed to the dealership for immediate diagnosis and repair.
Throughout the week of February 22nd, I have consistently attempted to obtain updates on the status of my vehicle by contacting the sales representative, Kirk. Each time, I received the same response: "The service department has not yet been able to look at your car."
Today, February 28, 2024, I was informed that the earliest the service department will be able to examine my vehicle is March 4, 2024. This represents an unacceptable delay of 11 days.
Your dealership's website advertises "fast service." The reality of my experience has been the complete opposite. To have a vehicle sit for 11 days without even a preliminary diagnosis is wholly unacceptable, especially considering the safety implications of the vehicle's sudden failure.
The justification provided for this delay, namely that the dealership only employs one service technician, is not an acceptable excuse. This staffing deficiency should not be borne by your customers who rely on your advertised service commitments.
I am extremely dissatisfied with the following:
• Excessive Delay: The 11-day delay in even examining my vehicle is unreasonable and demonstrates a lack of respect for my time and safety.
• Misrepresentation of Service Capabilities: The advertised "fast service" is demonstrably false.
• Lack of Communication: While I received responses, they were consistently uninformative and failed to provide any concrete timeline.
• Inadequate Staffing: The dealership's staffing issues have resulted in a severe service bottleneck.

Horrible company. Terrible to work with. Didn't honor prices listed only, just upsold warranties and novelties you don't want. Zero accountability.

This has to be one of worst untrustworthy dealership I’ve ever dealt with in my 67 years. I went there on 6/4/24 to purchase a car. Upon arriving I informed the salesman that I was pre approved by Capital One financial and I did not want a credit score done. We discussed my trade in and what I wanted for it. The salesman returned and they offered $1800 below blue book. Stating that the car needed 2 tires and that would cost $500. I stated tires for a Hyundai Elantra don’t cost $500. After further discussion they agreed to pay me what I was asking for, for my trade in. We completed the purchase of the vehicle I wanted. A few days after the purchase I checked my credit history and discovered that they had done 4 hard pulls on my credit report. On 6/20/24 I received a payment letter from AutoNation Finance that they were the lien holder and that my payments here due on 7/19/24. I called AutoNation and was basically told to bad and if I didn’t like it to refinance with Capital One. Do not do business with AutoNation.

I purchased a 2023 Chevrolet Traverse from AutoNation Chevrolet Valencia. After owning the car for about a year and a half, the hands free system lost the ability to send or respond to messages on my iPhone. I connected three other phones to the hands free system and they all had the same problem. I contacted Valencia Chevrolet about the problem and they informed me that it was a simple fix and referred me to a sales representative. He was unable to fix the problem and referred me to their service department. The service technician was also unable to fix the problem, even after connecting his own personal phone with the same results, and he referred the problem to their General Motors Tech support. Whatever incompetent they contacted, demanded that Valencia Chevrolet connect my phone to a similar model Traverse. The only similar model was a loaner and they had no idea when it would be back. The only thing connecting my phone to their Traverse would prove, is that my phone is bad or their vehicle was bad. Forgetting that 4 other phones, including their service tech’s, had been connected to my vehicle and the messaging feature still did not work. I contacted Valencia Chevrolet’s General Manager, Charles Coia, for help and he told me that this was all above anything he could help me with and referred it back to the service manager. Valencia Chevrolet’s customer service and ability to problem solve have been nothing but a black hole. They have been kicking this problem down the road for well over a month now with no resolution in sight. I have had to make every call to them to try and push this along. They were over the top helpful in taking my money to sell me the car and tell me that that customer service is their number one priority. The part they left out was that their pledge was only true until they made the sale. I would recommend that anyone looking to buy a Chevrolet stay as far away from this dealer as possible. The worst part is that my whole family was totally against me buying a Chevy but I bought it anyways and now I have to admit they were right.