Aviator Nation Avis 

The 5 star reviews do not reflect my experience. The 1 star reviews are spot on. No person ever answers the phone, it’s a bot that directs you to email. Same with live chat, it’s automated with canned answers. I’ve called many times during their business hours listed and emailed twice with no reply whatsoever. They sure send a lot of ads to my email though! Disappointed as I thought this company was a great success story.

Ordered an item but received the wrong item, it took back and forth 4 emails to correct and asked me to take pics etc and sent back, was told that I would receive the correct item, then can back to me and said they didn't have it. I gave back feedback that they need better customer service, Kaleb totally ignored that comment, no acknowledgement whatsoever ever and said they just refunded.

Poor quality. Fabric already pilling after one wash in the gentle cycle.

I've been wearing AN for years now and I've never had any issues with customer service or the products. I have leggings, sweatshirts and t-shirts that I bought years ago and they look and fit the exact same as when I first bought them. Out of all the items I've bought from them over the years, I've had an issue with 2 or 3 items and they were fixed right away. Other companies will make you send in the product and receive it before they'll make it right. AN has never done that, they make it right and ask you to send back what you received when you get time. I will continue to support them and hope others aren't turned off by any negative reviews! I feel like the negative reviews all stem on their high price, but you always get what you pay for!

The fit is horrible. feels like the sweatshirt is slipping on one shoulder all the time. it is utterly uncomfortable

Like the design. Having bought two sets of joggers and matching sweatshirts. they wear terribly in a short space of time. Very poor quality.

I purchased from AN the first time several months ago (a hoodie for my wife). This specific product had quality issues (seam at front pocket came off within a week) which of course was highly disappointing, and I pointed that out in the review I wrote. AN then contacted me, I emailed a picture of the hoodie, and AN sent a new hoodie as replacement within a few days. This one definitely met the high quality expectations one would have for a pricey product. After many wash cycles, it holds up well and my wife is very happy about it. I was very impressed with how AN handled that situation, and I ordered several other items for my wife since then. (She always asks me to order for her because she ends up with “decision fatigue”). :-)
She loves the softness and various designs of her sweatpants and hoodies, and none of the items has any quality issues.
Today, I initiated a return of a just delivered item because my wife wanted a different color than originally ordered. The online process was very smooth and streamlined which made the exchange quite simple.
Again, I am impressed with AN’s level of customer service especially since nowadays a lot of other companies seem to have abandoned their efforts in this area.

Poorly made. The seam came apart within a week. Won’t buy again.

I love this company's products.
I don't understand the bad reviews. Yes they are pricy, but they embody 70's style and are soft. I guess I haven't needed customer service?

I have ordered from AN a nunnery of times with good success. The products are fun and good quality although very overpriced. The price is not my complaint as I order well knowing they are expensive. What is appalling is the lack of customer service and ridiculous shipping time. almost 2 weeks and it took over a week before they even labeled it for shipping so no blame can be placed in their shipper. No explanation or apology from
them either. Don’t order if you need it anytime soon!

Ordered 2 pairs of mens sweatpants, about $170 each- they claimed they’d be my favourite pair so I took the plunge.
I’m a 6’ 1” tall male, 180 lbs, 35 years with an athletic build. Often wear 32-34 inch pants which usually translates to a medium or large. Aviators sweatpants in size large are about a 24” elastic waist. Sure they can stretch to 32 inches but it feels awful. The inseam was also super short. I tried an X Large in each and ultimately had to exchange for XXL which left me with a waist that fit but a horrible fit everywhere else. I probably should have requested a refund but at this point I had paid Canadian duties for three shipments since they don’t have their paperwork dialed in, so I wanted something in the end.
I tried following up with customer service, basically doesn’t exist.
$340 for two pairs of sweats that look horrible
So confusing

Clothes pill almost immediately, will not purchase again.

Both my wife and I ordered 2 items. We received a tracking number and for a couple of days we did not worry too much as with black Friday and Christmas, it takes time. On the 1st of December we wrote to the customer service. After a couple of automated replies we got a real person replying on the 3rd of December. They suggest to "If you need to change or edit your order, we suggest that you resubmit the new order for the updated items and have us cancel + refund the original order. " I insisted and on the 8th of december (1 week after my email) I finally receive: "Our shipping department responded and wanted me to reorder you the items, unfortunately we don't have stock of either item, is there anything I can expedite to you? Otherwise I can refund you." As of today, we just received very useless replies. Nothing moves forward.

I just want :
- Or a refund
- Or the use of my money they have to buy 2 items
- Or a quick conversation to solve that. Needless to say that when you call a robot tries to help, but is also useless (and annoying).

So I don't know what to do and I don't want other people to suffer what I am currently suffering.

They have my phone, they have my email, so what else can be done.

These 2 items are for a young family member of mine, as a Christmas gift (they also know this), but everyday that passes makes it more and more complicated for the delivery to arrive on time.

Extremely poor customer service. And is it really necessary to have their models wearing THONGS to show their HOODIES??? It’s like they can’t rely on the clothing itself to sell their products - they need to resort to sexual images.

The product is okay but doesn't hold up well. They actually sell dirty, stained and torn clothes out front of their Malibu store. Sure, it's at a "discount", so the pants are only $90 and jackets $100. This company sure thinks highly of itself I can tell you that. Customer service is nonexistent. I wrote a detailed letter to their customer service department regarding the issues I encountered at the store and received no response. Needless to say, I will not purchase from them anymore, and will inform others not to either unless they are looking to waste their money and be treated like garbage. Just read the Yelp review! So many other amazing brands to buy from with excellent service.

Okay, so I haven't exactly bought any of their stuff, but I just want to say something. So I'm still at school, and I would always see girls in my grade with Aviator Nation stickers on their laptops. I didn't know what AN was at the time until I heard some girls talking about it and decided to look it up. Their website is completely ridiculous. The prices are unreasonable, and the model is disturbing. She poses with a bikini on, trying to look cute, and some of the pictures show too much skin. Just to give some context, a hoodie is $189, and a simple hat is about 50 dollars. I don't find anything interesting about their products, just stripes and lightning bolts. They claim their products are handmade, and the reason they have high prices is because the products are good quality and lifetime guarantee. Several reviews I have read from different websites say that there were tears/holes/fading of color. In my school, Aviator Nation is the hot topic, and anyone without it is not cool. The kids that have their shirts or jackets show them off and they become popular. This should NOT determine whether anyone is cool or not. It makes people who can't afford it feel bad. I'm positive my parents would never buy me one, and I don't care. I'm smart enough to know It's not worth it. So anyone who reads this, do not buy their stuff, or you will soon regret it. When I asked my friend to let me try on her pink sweater, she agreed and it did not feel as comfortable as I thought it would be. Nothing special about it. Don't waste your money.

Absolutely NOT worth the price. I bought the Ninja Hoodie and assumed given the price tag of $200+, it would be as high quality as a North Face/Patagonia. I have received better quality sweatshirts for free.

This company is a super high end clothing company that charges a premium for its BRAND!
They have extremely poor customer service.
For what they charge, someone needs to answer the phone. Instead, a bot answers and directs you to email!!! Even after I finally could communicate with someone via email, they REFUSED TO CALL ME!
I have literally spent thousands on this brand and referred many friends. One of the sweatpants tore during the first wash and I wanted to SPEAK with someone in authority. NOT POSSIBLE WITH THIS COMPANY!!! SO dissapointing, but I will never order from them again!!!

Aviator Nation has some of the most comfortable, stylish and rad clothes! The only problem is they need more of them, expand guys!

It's a trucker hat. I liked the design and it was on sale so I bought it. It's a trucker hat...It's not made of special material it's just a trucker hat. It's probably worth about 10 dollars in the real world but the label adds another 30 bucks to it. Again, it's fine. It's got a foam front and the back is plastic like trucker hats are...I would never ever ever pay full price of what they are asking for this hat but I like it because I got it on sale. Nothing special, cool lightening bolt design, very over priced if they are not on sale.