AWGAMING Avis 

Bought a gaming pc bundle.first of all took ages to arrive then when it did was missing keyboard and mouse.set the pc up and was very slow and wouldn't download so sent a message to Carl at aw gaming with no reply this was at the beginning of January 2023.had to get a bloke from a local company to come sort it out.stay clear of this company they have no aftercare.

Great service

I bought a PC from AW gaming which was delivered today. I had an issue getting the monitor connected, so scheduled a call and they kindly helped me out and with the remainder of the set up. The PC itself looks and performs great so far!

Miss sold service, computer won’t work, told to go through bank when asked for a refund or computer to be repaired.
Sold a computer that didn’t work, very difficult to speak to tech support, very difficult to arrange return to be fixed, once base was returned I was told it’s damaged and un fixable and I needed to be requoted for it to be fixed, his is a computer that has not been used and never worked on purchase, and has a 2 year guarantee, the company told me that claiming through courier is a long process and not always guaranteed and they wanted me to claim chargeback through the bank. Again a timely process, so now they have the base I bought they have blocked communication with me and refused to replace or refund, 100% miss sold a service and 100% bought damaged not working goods (that have no obvious damage visible)
The company sorted the courier to deliver the base to me and to return it for them to fix, they have the authority to claim through the courier but have chose not to. They even tried to put me off chargeback saying all goods need to be returned to them in correct condition for bank to refund, the goods were delivered unusable and returned in the same condition. Disgusted to be asked to pay more money to have it fixed when it has never worked. And disgusted to be told it’s damaged but left where they won’t do anything

Actual message from the company - before the company then blocked my messages

Hello, Carl from awgaming. Not great news on this sadly 😞 we can either requote for a new case or a second user case to save some money but the system will need a rebuild as the damage can’t be repaired. Courier claims on these are timely and not always guaranteed due to packaging method. Sorry to be the bearer of bad news here. Hope we can sort this out 🙏🏽

Hello
It’s a shame to go that route, as chargeback would require that we have the goods back in the condition that we sent them to you in, it’s a 5-6 week process in which evidence is gathered. It would leave us limited options to help you. Please advise what method you would like to take and we will make the appropriate actions

No problems. Please then go to your bank and we will take the appropriate actions. Im sorry, we wanted to help you but we can’t in this case due to the damages incurred. Thank you

My son loves his PC. Looks great and seems to be running his games quickly (Fortnite, rocket league,etc). Good customer service on calling and I was reassured about the pre-Xmas delivery which arrived on time as promised. Early days but would use awgaming again.

The worry it wasn’t coming in time then you said it was faulty , but now have no wi-fi the usb wi-fi is not working we had to buy new all that money my son only had one days use we have just got it sorted can you send a new one to us please ???

Great customer service and advice (Liam) very friendly and knowledgeable.
Great price
Gave me 100% confidence to buy from them even though I had no clue what I was buying for my son at all.
Would highly recommend these guys!

I ordered my sons Christmas present console pc etc way to late. I went for AW gaming for 2 reasons 1 good reviews 2 as importantly they could deliver by the 28th December, not in time for Christmas but good enough for me and my son. They delivered on the 23rd of December. my son was made up. Couldn’t of asked for better. Everything works. 10 out of 10 all day long for AW gaming.

Absolutely brilliant
My son is so happy with his pc its a big purchase for us and money very well spent
The team at Awgaming went above and beyond to get in ready for him
Hes very pleased
And I'm greatful

Really disappointed - I bought a PC for my young sons xmas. It arrived a week late and missing all of the items I ordered.

I booted it up on xmas morning to find it had numerous hardware faults. Although I did get a reply via email the customer service is poor as is the tech support.

Currently trying to arrange a return which is proving difficult.

PC turned up with incorrect/ incompatible leads connecting monitor to main power cable. After sales contact number just rings, encouraged to email so sent email and no response after 2 days. Granted its the lead up to Christmas but still disappointing service.

Amazing PC , Kind People’s, Fast Delivery = 5*

Searched for a good spec gaming computer at a reasonable price and purchased from AW Gaming. Best price for similar spec that I could find anywhere. Great service, great communication. Very very happy with purchase.

I would definitely recommend Awgaming! I got a great system at a great price and customer support was available and helpful.

Well packaged and delivered quickly all ready for Christmas present and I’m sure someone will be very happy

Pc arrived in perfect cosmetic condition but would not boot up at all. Tech support could not fix problem over the phone so had to send it back. Received pc back over a week later missing all cables, keyboard, mouse, dongle and Instructions

Ordered the D4 gaming bundle. Arrived on time, well packaged and all in working order. Not tried for gaming yet as is my sons Xmas gift. Took a while for a email response, but as I understand was in the process of moving premises. Will be ordering a second bundle for my other son.

Generally is okay, unfortunately PC received not working so we have sent back for fixed. After come back is working so now my son is happy.

I cannot fault the sevice I have received so far from AW Gaming. I was very impressed with the way I was kept informed at all times. When it arrived I thought that the packaging was excellent.
On unpackaging everything was just as described and I had no issues when I installed drivers and installed all updates. This is an Xmas present for my son who will be blown away. Obviously I have not played any games on here yet but I trust that everything will be just fine. Thanks again for all your help and assistance and for a great product at a great price👍🏻

I purchased a laptop sometime in June this year there was a fault on product when we tried to set it up.
We are still in October trying to resolve this,I've sent a number of emails back to awgaming and to carl who I presume is management or owner we have had no reply for weeks

I was getting a little anxious as the PC was a little late in dispatching due to warehouse issues however that was soon rectified by a quick email and it arrived the next day. Can't fault the build one bit as it's solid and works perfectly with everything pre-installed, even a unexpected processor upgrade to handle the GTX1060 which is much appreciated. Many Thanks.

P.L.