Avoid this company! They breach UK laws.
We are registered with the Corporate Telephone Preference Service (CTPS), which makes it a breach of the Privacy and Electronic Communications Regulations 2003 (PECR), Regulation 21 for a company to make unsolicited marketing calls to us without consent. Despite this, B2B Online have repeatedly called our business to try to sell mobile phone contracts.
We have clearly told them several times not to contact us again. Continuing to make marketing calls after an organisation has objected is also a breach of UK GDPR Article 21 (Right to Object to Direct Marketing) and the Data Protection Act 2018, as they are required to stop processing our number for marketing immediately.
On the latest call, their representative became argumentative and abusive, which we consider unacceptable. Repeated unwanted and abusive calls may also amount to a “course of conduct” under the Protection from Harassment Act 1997.
In summary, based on our experience, their calls appear to breach:
➡️ PECR 2003, Regulation 21 – Unsolicited marketing calls to a CTPS-registered number
➡️ UK GDPR Article 21 – Failure to honour an objection to direct marketing
➡️ Data Protection Act 2018 – Continued processing of data after objection
➡️ Potentially, the Protection from Harassment Act 1997 if the conduct continues
This behaviour is unprofessional, unlawful, and shows a lack of compliance with basic UK marketing regulations. I would strongly advise other businesses to be cautious.