Babble Avis 1 285

They use to be excellent then moved their call centre abroad. They are now unhelpful. Don't return calls, and in general are useless. I wouldn't recommend them to anyone.

Consistently appalling customer service and support. Total confusion from them about technical issues. New levels of terrible communication. The fact that they are a communication company it’s the only funny bit in the whole sorry affair.

They will tie you up with spurious & additional bills & costs. Steer well clear.

Ata very stressful time, Gavin was able opt sort things out efficiently and with great reassurance that all would be well

Watch your contract sign date v installation!!!

So I am near to the end of (my signed agreement with babble.cloud) and if you have read my 2023 review you won’t be surprised to read, trying to leave/give notice is as difficult as switching from the company they took over from.

I signed my contact with them on the 22.06.23 for 42 months. However, Babble now say contract only starts from when they install, even though I was already installed with a company they took over from Berry Communications. Needless to say, this is probably going to involve lawyers as I can find nothing within their T&Cs advising of an installation date of their choosing in the future making the contract date different to what I signed.

After 3 years, I continue with problems with their wallboard, which if not for one great employee in the business Vernon (support centre) I continue at my wits end with these people.

I am disappointed I am here 3 years on with more issues with Babble. I see their ratings have not really improved and it’s a shame they cannot think like other businesses of “customer first “.

Update - after various email's Babble have now agreed to amend their systems to reflect my contract signing date. The matter could have been handled so much better, and I feel legal threats from me should not be a way to achieve what is right!

Needless to say, 3 years on, bar Vernon and his manager in the support team, I unfortunately can't recommend this company for your phone systems.

After over a year with another supplier still being hassled for £60 that we don’t owe. This Company is a disaster. Avoid them like the plague. They make a swap over as difficult as they possibly can and then try and claw back with services they haven’t supplied. Most of the time you end up in a South African call centre where they try their best but they are totally out of touch. What’s happening in England In 45 years of business, this is without doubt the most inept company I have ever dealt with. The biggest problem was they bought out a small company who I rated very highly. Once under their control everything went to pot. They even attempted to scrabble together what they perceived as proof of the contract. It was a squiggle on a set of terms and conditions that we never received - that’s fact because I’m in the only one that does the signing.

Atrocious service. They couldnt give a monkeys about customers. months and yes I mean months to get a response after chasing over 10 times. Avoid at all costs

Unfortunately, our experience with Babble has been extremely disappointing.

We have suffered from ongoing issues including very slow internet speeds and frequent phone call drops, often in the middle of conversations. Despite reporting these problems multiple times, the issues have remained unresolved for an extended period.

What has made the situation worse is the poor customer service. Cases were passed between teams with little to no follow-up, some tickets were not visible on the customer portal, and communication was inconsistent at best. At times, it felt like we were being ignored.

We were also asked to pay for a site visit to investigate faults that clearly relate to a failure to provide the service as agreed, which we found unreasonable.

The ongoing service failures have had a direct negative impact on our business productivity and client communications. Overall, this has been a very frustrating experience, and we expected a much higher standard of service from a business telecoms provider.

The service is awful!! Multiple unresolved issues!! Team members that email to say the case has been resolved when it hasn’t been!! Team members that blatantly lie!!Prices that are changed with no communication or discussion. Threats of services being discontinued unless responses are received within 48 hours yet my issues remain for up to 9 months!!
I could never recommend this organisation to anyone!! Stay well clear!!

prompt and solved a big issue in a timely manner

OMG - what an absolute set of scammers. They contacted me to set up a new tariff that they knew would not be enough so I get instead a massive bill and then they hand over the account to another company to deal with their problems. if you are unlucky enough to end up with babble move as quickly as you can. Hard to be more positive as i feel so let down by all involved.

Avoid avoid avoid. We are a team of 28 who had numerous issues after Babble acquired our broadband supplier.

Support tickets were closed without resolution, our phonecalls went unreturned and we had repeated disruption to our operations on account of Babble's slow service and inability to communicate with BT to fix any issues.

Good service from Babble with Nicole and Andy.

Had I reviewed Babble six months ago, I would have given this a 1 star rating. However, since I've had Ryan O' Rourke and Nicole Clarke take over our account, I've been really impressed with their efforts and service.

They have both stuck to their word and promises and I feel they have done their best to keep the business relationship going (at a time where I was ready to cancel any and all services with Babble!)

Probably the worst company I have dealt with in over 40 years of business. Chaos - the left arm never know what the right arm is doing. Customer service flits from South Africa back to a work from home in England (who is probably their only helpful asset) with no communication between the two. I was cut off without notice when trying to exit the contract. have been hassled for money that has already been agreed we dont owe. Please think very very carefully before signing up long terms contract unless you are prepared at some point for long term battles. They became the worst nightmare to get locked in with - Mudway Workman Marquee Contractors.

As our IT Managed Service Provider, Babble, provide us with good ongoing support for our IT needs. Their engineering team are able to resolve the majority of our issues in a timely manner. Working alongside our account manager, Ewan, has brought good improvements to our service, billing and IT strategy. The recent addition of Nicole as our customer experience manager has seen a significant improvement with service requests and escalated items being resolved in a timely manner. Overall, a good service and enjoyable to work with.

On the spot with the issue that we had and fixed it fast.

Noemi Kecskes really helped resolve our issue quickly and professionaly, many thanks.

We are a small business who use Babble for IT support from time to time. We are on a retainer contract and probably make 4-5 calls per year. ALL of these calls are normally urgent impacting on our ability to work. ALL of these call takes 7 hours or more to answer. AVOID this company. They do not care.