BabyDoc Shop Avis 

We spent nearly €3000 in babydoc, bought and paid for in early March 2026. Our baby is arriving by C Section in 6 days and despite multiple emails and calls babydoc have still yet to dispatch our items, it seems everyone else is having the same issue with them. I would recommend avoiding them at all costs. Order number 27883

Ordered a rocking chair for the nursery 2.5 months ago with a delivery timeframe of 2 weeks after purchase.. no sign of it.. emailed them.. it'll be another 2 weeks.. no sign of it.. baby is due in 10 days and got an email to say it'll be another 3 weeks.. We chose to support a local Irish business, how ye continue to get away with this is insane based on all the reviews I now see online ,people cant even speak to anyone on the phone because ye wont answer. Social media posts on Facebook last posted in 2024 , accounts abandoned due to negative feedback in relation to delivery timeframes and honesty... Address the massive issues you clearly have and stop taking peoples money promising this and that when its a lie. Now while we wait to get a refund for a chair we ordered 2 MONTHS AGO.. We have to fork out another 380euro for the same chair from another baby shop. To the business owner's, shame on ye. People crying out to support local businesses and when they do you treat them like this.. Grow a pair of bollix and address the issues ye have and seem to have had for a while now, and stop preying on people who have enough to be dealing with than chasing ye for stuff they have paid for..

Order our buggy, Car seat and co sleeper back in November 2025 for delivery for the 13/04/26. Had no contact from the shop untill I inquired as there was no sight of our order. I have now been given three different excuses on why my order hasn’t arrived 4weeks from the original delivery date.

Their customer service is awful not responding for 48hrs or calling when asked to speak to someone. Due our baby this week and still no sign of everything we need. Company had no problem taking the money but a problem to actually send you your products.

We ordered from here after the shop was recommended to us from a friend. The prices are really competitive (if not the best we seen when we compared similar items from other retailers) and the delivery was super quick also. I will be checking them out again for sure.

Second time buying for our little one, quick delivery, no issues!

I ordered a car seat for pre order on the 14th March and I still haven’t received it in May. I was informed it would be ready for dispatch between 4th April - 18th April. I have tried contacting them via phone to speak to a real person and all I can do is leave a message. I have tried emailing them and I’m just getting automated AI emails back. I made a big mistake ordering from them and I won’t ever do it again. Terrible customer service. I wouldn’t recommend.

So quick and easy to order online and very quick dispatch and delivery. Very happy and will use again

I wouldn’t recommend this company at all! I’ve been waiting weeks on my order and I keep getting either fobbed off or completely ignored. It’s extremely poor service, if an order is delayed that’s fine but at least communicate with customers effectively.

Worst customer service!! Paid for a double buggy in January to be delivered just before my second baby was born, had the date to be delivered the last week in March, it is now 4 weeks on and still no sign of the buggy. I’ve been constantly emailing to see where it is and what’s going on, response is very poor and only replying to me every second day, every time I ask for a phone number they literally ignore and won’t give me a number to ring so I can sort this situation out straight away instead of taking 4 weeks. The last email they suggested we request a refund, they decide to say this 4 weeks after the confirmed delivery date?? Will not give us any other option, still haven’t offered to give us another double buggy that is in store ready for collection and I asked could I get my buggy collected from the shop and they said no, why offer a delivery service if they can’t keep up with it.
They clearly don’t care about leaving you and your babies without a buggy and only care about the money they are getting. Imagine leaving a mother with 2 babies under 2 without a buggy that was organised and paid well in advance so it would be here for babies arrival. Also explaining to them that I just can’t go out and pay that kind of money on another buggy because my original one isn’t here. It’s absolutely disgraceful and such poor service and lack of sympathy for customer. I’m still waiting to hear from somebody about where my buggy is and I will be bringing this further if I don’t receive any information or my buggy soon.

I ordered a nursing chair on April 7th, shown as in stock with 3–4 day delivery. No delivery arrived and no communication was sent, I had to chase them to find out what was happening.

When they finally replied on 16th April I was told there had been a "technical error incorrectly showing stock on hand" and that I'd now need to wait 4–5 weeks. This delay directly clashes with our baby's due date, the entire reason I ordered when I did. I could well be in hospital with my wife if it even arrives.

What makes this worse is that as of today and every day since ordering, the listing on their website STILL shows the item as in stock with fast delivery, the exact same false information that convinced me to place my order in the first place. Nothing has been corrected.

I sent follow-up emails looking for answers and received no reply whatsoever. No response. No product. No accountability.

As a parent-to-be, this experience has been genuinely stressful at an already demanding time. I've since had to initiate a chargeback with my bank and filed a formal complaint with the CCPC.

I would strongly recommend looking elsewhere for your baby needs.

Same as all 1 star comments. Saying 4 weeks delivery no communication then when we dare to follow up after 4 weeks you just get a plain automatic "template" email and then another cancellation email. Extremely poor service. No wonder why Smyths Toys making a fortune. Your newborn will do Leaving Cert when you receive item from this shop.

Ordered and paid for a cot online. It said the delivery time would be around 4 weeks, which I thought seemed quite slow but I went ahead with the order anyway. Aside for some random automated emails, had no word on its whereabouts for a month after ordering. After the delivery time passed I tried contacting the shop by phone which was impossible, and by email. I got some apologetic responses saying that they will "get back to me with updates" for a number of weeks until finally I received an email (6 weeks after ordering) that the cot had not arrived from England and would be another 2 weeks at least before it could arrive. Really disappointed with all aspects of the experience but particularly the customer service. They were difficult to contact and really didn't give me any information at any stage. Currently in the process of getting a refund which I'm hoping won't be as long or problematic.

Amazing experience, from the min we came in-store, unbelievable experience with the girls in the Limerick store! Nothing was a bother, and all my silly questions were answered.

Ordered all our baby items, and even got a bottle of Noseco, leaving!

My whole order all came within our agreed time frame. The quality of the items is amazing. The support team is so good.

Would highly recommend them to any expectant parents! Definitely the best!

Fast and efficient process from start to finish, Thank you

We have now been waiting for more than 2 months for our order which I believe is being very patient from us. But we get no updates unless asking for it and they're unable to give us clear timelines. We asked for refund so we'll see how that goes but looking at other experiences it's not going to be easy. Also they take 48 hours to give you a response.
I will not ever go through them again to buy anything as they're too unreliable.

We’re expecting our first child in October and bought a stroller, cot, and high chair from Baby Doc Shop.

Each time we visited the store, we received excellent advice and support.

When the high chair turned out to be a little different from what we expected, the Baby Doc customer support team quickly resolved the issue and made sure we got exactly what we wanted at the same price.

I would thoroughly recommend.

Great experience and customer care. Ordered uppababy travel bag which had a 4-5 week wait but staff assured me on WhatsApp if I ordered it would be here in time for our holiday. Super service arrived in plenty of time, thank you

Avoid avoid avoid!!!
My partner and I placed a large order with BabyDoc Shop in December 2025, allowing plenty of time before our baby’s arrival. We even paid off the order weeks earlier than agreed, as I had already begun hearing concerns about delays with this business.
After making payment, I contacted the store to request an earlier delivery. I was given a delivery week commencing 18th March. That date came and went with absolutely no communication — no update, no tracking, and no explanation.
We then attended the Limerick store in person, where we were told that only parts of the order were available and that there was no information on the remaining key items, including the travel system, Nuna chair, and ISOFIX base. I was advised to contact the orders team myself, which should not have been necessary. (Especially considering I made the order in the Limerick Store?!)
When I did make contact, responsibility for the delay was shifted elsewhere rather than any clear or accountable explanation being provided. At no stage was there transparency or proactive communication regarding the status of our order.
I was then offered a display model of the travel system at a discounted price as a resolution. I was one of the very lucky ones that they even had a display model available in the colour I originally ordered, and I only accepted this to try and reduce my stress levels at the time. In reality, I would have gladly paid more elsewhere for a reliable service and clear communication.
Unfortunately, the situation worsened when I returned home and realised that parts of the bundle were missing, meaning the order was still incomplete despite accepting a substitute.
Due to the continued lack of information and certainty around the remaining item (Nuna Chair)I ultimately had no choice but to cancel the outstanding part of my order and request a refund, as I needed to source these essential items elsewhere as a matter of urgency.
This experience has been extremely frustrating and stressful, particularly at such an important time preparing for a new baby. Customers should not have to chase basic information or deal with this level of uncertainty after making a significant purchase.
It is also important to note that this order was placed in December, and by the time I was forced to cancel items and source alternatives, it was late March — an entirely unreasonable timeframe given the lack of delivery or clear communication.
Also- when I placed the order in December I opted for delivery but due to the stress and anxiety caused by the uncertainty and lack of any tracking info/updates I felt the need to collect them all myself - causing further stress.
Preparing for a baby is stressful enough - I would highly advise to avoid this place to prevent any further stress.
I will give credit to Reanne on the orders team who was the only genuinely helpful person throughout this whole thing and the only one who got the travel system bundle sorted in the end.
However, I would have rather never had to experience any of that stress at all in the first place.

Great range of products and great advice from staff. Loved every second of the store experience

The buggy we wanted was not in stock but when I message the WhatsApp number they were able to order it I within 4 weeks , which actually only took 3 weeks and came early with DPD.
Very happy with the product and service and communication.
They also were able to cater taking part payment one for all and the rest on card.
Very convenient .