Babylist Avis 

Horrible customer service. On top of that when something came from them that was damaged not due to shipping but was packed this way they wanted me to go out of my way to ship it back for them to send me a new one. I refused and all I got was 8 dollar credit. The 15% discount code is only for one time use which is frustrating considering I have a large credit with them now. Totally disappointing.

On May 22nd, I purchased gifts - 3 items - for my great-nephew and his wife's baby shower. They live in another state and were going to be in town just for this shower on June 1st.

The date range for delivery of these items to my address was safely ahead of the shower date. I received one of the items within 4 days, but the tracking emails for the other 2 (Babylist shipped all 3 items separately) indicated that 1 of the items would be arriving on June 4th, and the 3rd one had not yet shipped.

I scoured the website for contact information and initially got a chatbot that referred me to an "article" through a pre-formatted list of complaints and questions. There was no telephone number or email address for customer service, but the chatbot finally offered me a chat with a service rep. In that chat, the service rep also sent me a link to an "article." She did research the order and responded that one of the items had been "fulfilled" on May 28th (6 days after the order) and the other on May 29th (7 days after the order), after telling me that it could take up to 3 days to "fulfill" an order before it's shipped.

I was up in flames with this useless explanation that was completely contrary to what had already actually happened.
1 - There was no statement made about a 3-day window for the "fulfillment" of an order prior to shipping;
2 - As the customer ordering the items, I don't care about when the order gets pulled, I care about when I receive it; and
3 - The items were "fulfilled" past the 3-day window, by an additional 3 and 4 days!!!
I had no choice but to go to Target and purchase a gift card to go with the gift item I'd already received, and to return the other 2 items when I do finally receive them.
I did notify the couple about the problem I had with Babylist, so they can skip this registry next time and can let their friends know.

Worst customer service ever. Can't talk or chat with a human. Only pre-answered questions. I finally got through on email by stopping a paypal payment. If you order from a group gift they will not sent the gift even if you pay in full. In case someone else wants to jump in on it even though it's already paid. So I will be attending the baby shower without a gift. Only a promise.

The website is not user friendly! I like that they had price comparisons on the website for each item but if you actually buy outside of Babylist store they will provide no help with tracking or customer service. Delivery time from Babylist are long and many of the items are overpriced compared to other retailers.. please don’t make this your only registry ….

I made a purchase 2 days ago. I've been trying to find out where the gift is being shipped. No customer service whatsoever! Every place you go to for help on the site sends you in a constant vicious cycle! I still have no idea where it is going or if I've actually bought it! NOT USER FRIENDLY STAY AWAY FROM PUYRCHASING! If there was a 1/4 star that's what i'd give for my experience!!!!

Not worth shopping using the BabyList.com store--quite literally everything is priced considerably higher than most other vendors. If you get roped into receiving e-gift cards, they will be applied to your BabyList account, only good for shopping through them, for marked-up prices.

I had high hopes for BabyList.com when I placed an order worth $4,000 for my child, but my experience has been nothing short of a nightmare. I made the order during the last week of June and received it much later than the anticipated delivery date, which was already disappointing. The real problems began when I decided to return the items.

After realizing that the products were overpriced and not worth the investment, my partner and I initiated the return process about a week or two later. However, things quickly took a turn for the worse. The carrier they recommended ended up losing the return package, and that's when the endless waiting and frustration began.

Despite my attempts to contact BabyList.com's customer support through chat and email (since they conveniently don't have a phone number), I've only received automated responses, which show a complete lack of care and empathy. It's incredibly frustrating to deal with an automated system when you're desperately seeking help and information about your hard-earned money.

When I managed to get a hold of a real person and explained the situation, they seemed disinterested and offered no concrete solutions. Instead, I was given generic responses about escalated cases and delays due to high customer support requests. No one seemed to take our situation seriously, and it's like we were just another number in the system.

The lack of communication and accountability from BabyList.com is appalling. I was told they can't issue a refund until the return is verified, but they seemed to overlook the fact that the package was lost by the carrier, not us. It's as if they don't care about their customers' struggles and are simply stalling the refund process.

It's been an entire month since we initiated the return, and we are still in the dark about our money. This has been an incredibly stressful and frustrating experience that I never expected from a supposedly reputable baby retailer. The complete lack of care and assistance from BabyList.com has left a bitter taste in my mouth, and I would strongly advise anyone considering shopping with them to look elsewhere.

In conclusion, BabyList.com has shown a severe lack of professionalism and concern for their customers. Their automated responses and inability to provide timely assistance are unacceptable. Save yourself the trouble and choose a different baby retailer where your time, money, and needs are valued and respected. This has been an incredibly disappointing experience, and I regret ever choosing BabyList.com for my baby needs.