Back Care - Australia Avis 

First time I order from this company & it will be my last. I ordered a cushion 3 weeks ago through NDIS’s & never received it. They keep saying it’s on the way but they lied every time. I reported this company to NDIS commissioner.
This company is all lies.

A very quick, efficient process for delivery. Our teeter arrived in perfect condition and was easy to assemble as we followed the video instructions. The Back care service was fantastic and I would recommend them. In just one week on the teeter, my back and legs feel so different!

Easy quick and cheaper than large retail.

Great product, good quality and arrived quickly. Highly recommend.

Perfect no nonsense transaction. great product

Product as described, fast delivery

Order delivered quickly.

Happy customer.
I emailed to check if they can do a trail or money back guarantee as I was unsure of how well an item would suit my body. They responded quickly and advised me of their return policy which was perfect.

I just received my 2nd Dentons pillow from the team so I can leave one at my partner's house! Both deliveries have turned up quickly and I have never had any issues. Thank you!

I bought this cushion to provide support to my thoracic spine which it does. I find it very comfortable especially in the car.

Fast,friendly and easy to deal with. Great service

My hand physiotherapist recommended the oyster mouse for my sore hands due to arthritis inflammation. Great product and prompt delivery. Would recommend to anyone with hand issues.

Quick delivery, easy service. Very happy with my ErgoRest forearm support. I fractured my elbow and it has allowed me to get back to work quicker than I thought.

After a very helpful phone call and subsequent email listing some great choices and quotes for our requirements, a Top Gun Blazer mobility scooter was easily ordered for my mum. The scooter arrived quickly and is perfect, my mum is thrilled. The great service, competitive pricing, many choices and quick delivery made this important purchase easy and without stress. Thank you.

Delivered very securely packed, the instructions were clear and concise.
Plus on initial use was great and the heat lasted well.

I recently placed an order online and not only was it filled within 24 hours it was also dispatched and received within 2 days. A great expereince and a wondereful product.

Honest, extremely supportive regarding my serious neurological disorder in that this item was on backorder for several months. The honest immediate replying to my many emails was ALWAYS sincere and Karl went above and beyond to help ensure this walker arrived the day before a very special event which means I can attend now with safe reliable indoor mobility support and have some independence within the event to move around and speak to people I have not seen for a long time. Very very very grateful and this 3 wheel seated rollator was well worth the wait. Very well made, easy to assemble with adjustable knows in one of the pockets on the side of the walker. I was able to assemble it myself as a 62yo very compromised women. Very light, strong frame and wheels and the seat is very sturdily attached and cannot fall off accidentally, made with strong net fabric. I am 164cm and the lowest hight of the handles is fine for me with plenty of adjustment available for taller people. Remember the seat is not there for leisure, it's available in the event one needs a short rest during a walk. It's perfect for my needs. Thank you, thankyou...thank you!!!

On 25 June 2024, I ordered expensive crutches ($359) and they delivered a neck pillow (close, isn't it?) on 3 July 2024. I raised the matter with them, by the way they do not have a phone number (echo labs is the mothership with the business name, kinetic care and backcareonline is another gimmick of theirs). They blamed another company for delivering the wrong item, they would not bear the fault! I rang the warehouse DJ Med as labelled on the parcel and the male person was rather rude and hung up on me. The new shipment tracker stated the delivery would occur while Im in hospital and post op. I asked for compensation due to time lost, stress, crutches hire while in hospital and poor service. They offered me the option to cancel the order, which I took. I will never buy anything from these people, they don't care about people, only their pockets. Karma!

Today, 8th July, I sent another email regarding my problem with Back Care Online, namely non-receipt of my purchase, and requested refund. Back Care Online do not have a phone number listed on their website however, they also share the same address with a company called Kineticare mobility. Kineticare do have a phone number listed on their website. In addition to sending the email, I rang the number listed for Kineticare.
Dustin ( I’m not sure of the spelling) answered. He was able to find my purchase details and after an explanation from me, was extremely apologetic about the delay. He politely explained again about the issues they were having with the supplier, however acknowledged the website should not have shown the item for sale, or stated they were not currently available. He then immediately refunded my money and told me should I have an further issues, to email him directly. I’m immensely grateful to have found some real understanding and help. Thank you Dustin.
So if you’re experiencing a problem with an order from Back Care Online, try emailing their support email with the heading, Attention Dustin or Bonny. OR call Kineticare on 07 56606564.