Backroad Goods Avis 

I, like many others, was deceived by a lovely story about a man making bird houses from the remants of old tree logs in the Otway Ranges. I was very unhappy to receive my delivery of 2 plastic bird houses! I had also clicked on a link in my Google news feed that appeared legitimate. Feeling very disappointed and silly for not looking into it further before placing my order.

A complete scam of a company selling by fraudulent means. Avoid!

This is all true. I’m so disappointed I believed I was buying a handcrafted solid timber bird box for my garden. A small plastic awful box finally arrived. The original true company claim they are true artisans only selling through Etsy. I’d watched a video about the craftsman. … how can this happen. 60$ in nothing. …

Don't buy from them. They are dishonest and deliver an inferior product that is made so cheap and different from the story of the artisan woodworker that they led you to believe made it. Then when I emailed them to ask for a refund, I got absolutely no response. They need to be reported and shut down.

Total agree with the reviews now posted,

Unfortunately did not see until I purchased. This is a scam, they will take your money and after 3 weeks still no product and broken promises via there so called email contact (Jennifer.... Sic). Couldn't even give me a straight response when directly asked about the authenticity of the product and when it is being sent. Magically, then not 1 day later Australia Post has a label from the sender but still no actual product to ship yet (1 week).

Have identified from my own research that the purported artisan that supposedly makes their 'Bee Hotels' passed in 2024. The link to the media article is obliviously fake as indicating they are retiring and the last batch to be made.

Also they have recently changed their media story with another different purported artistian making the 'Bee Hotels'. I doubt that article as well.

I assume if anything does show up it will be from China and poorly made. The product was supposed to be from South Australia but the company is registered in London.

I have raised a dispute with bank but not going to hold my breath. DO NOT BUY FROM BACKROAD GOODS....

Update: A small (smaller by about a 1 cm in height, width and depth) wooden (potentially Pine not Cedar) Bee Hotel was received on the 7th Oct without the full copper roof (as originally listed). Certainly not worth $100, just seen similar on Temu for $40. Hopefully it's not fumigated timber.

The bore holes for the bee sections are not smooth. Overall extremely poor quality as held together by 2 bolts and wing nuts and misaligned. Nothing artisan about this product at all, do I even reach out for the so called 30 day free return.

Did send email questioning why no full copper roof and received you need to return to Hong Kong email response, but they can provide 25% refund if you want to keep and not return product.

Dodgy as ... Deceptive company....

Yes I have also been conned! I thought I was purchasing a handmade shell bag from 'Maureen' in Victoria. Not a mass produced piece of rubbish - the closer that I look at it. Not even the color I ordered and when I queried it for a refund. I am suppose to send it to Hong Kong for a partial refund at my expense.
Buyers please be aware it is ot a legitimate hand made bag.

as with other reviews i see, i ordered one item by an artisan and received a piece of junk made by some machine. Even though they state there is a 30 day return policy, suddenly it becomes that you only get 35% refund (and i doubt that!) and must mail your item back to Hong Kong at your expense. A HUGE scam…..

Ordered cat lamp that was supposed to be handmade in Massachusetts with stained glass and brass, received a cheap plastic figure that's worth about 2 dollars.to return to Hong Kong would cost me $258 dollars so I am stuck with it. Stay away from this company it is a complete rip off, it should be shut down.

I placed my order on Sept 22. By Sept 29, by checking status through the Shop app, I see that nothing had happened with my order, no confirmation email, no shipment confirmation, no tracking number. I sent an email to Backroads Goods requesting status on the 29th. I was told it was being processed. Checked later that day thru Shop and see that a label has been generated. Today, Oct 5th, I sent an email cancelling the order, and received a reply that it cannot be cancelled at this time,.but I am welcome to return the item but must pay for shipping. After reading the email, I checked the Shop app and see that the package is shipping. So they only act on the order when I contact them. Can't believe I was taken in by this scam. I will be contacting my credit card company tomorrow. Do not purchase from this company.

SCAM SCAM SCAM please beware its terrible website you don't get what you ordered cheap plastic3d printed shit

I, like so many others, have been deceived by a plausible story. I also fell for the handmade artisan tale which was made more convincing by a local connection. However, upon doing some basic research I found this well known and long established blacksmith had absolutely no online or physical presence. I have contacted my bank but refunds are not guaranteed.
Usually I take care but I was misled and regret it very much. As with others I'm disappointed to have been deceived by a feed from Google.

This is a total scam website. Masquerade as handcrafted hedgehog houses - all we want to do is help the wildlife and they are exploiting and stealing money. Spoof royal mail 48 hour tracking link arrives but no hedgehog houses. Will now need to try and get refund through bank. Obscene these people exist ripping people off. Do not use this site. Like others, if only I had checked here first. Just took my eye of the ball....

This is indeed a fraudulent company. In the UK, they have a London mailing address but the phone number is based in the US. I called that numder 4 times after they failed to ship my order. No answer. No response to my emails. Do not buy anything from them!

If I could I would give a review of 0. This is a scam .. pay premium dollar and get an item that comes from the $2 store. Absolutely ripped off (stupid me) I wish I had read the reviews before buying anything on this rup-off scam website. DON'T BUY ANYTHING FROM THIS SITE!!!!!

Backroad Goods is a scam.
The company spins a story about Australian artisans who can no longer do their craft, due to neuropathy, or some other problem with their hands. The goods are supposedly beautiful, handcrafted pieces.
When you receive them, they are trash from China. When you contact the company on the email given, you are told to send the goods back to China, at your expense.
Steer clear of this company.

Wow! I ordered what I thought were handmade ghosts( a set of 3) in my home state. The mailing process was long, like 3 weeks. When the ghost(singular) arrived the LED lights(provided) did not work. I contacted back roads goods and their customer service was the worst, they avoided, denied and told me I could only get 30% back if I paid to mail the item back to China. Avoid this company like the plague they are charlatans.

I ordered before the Trustpilot reviews started. Cash spent. Royal Mail tracking number suggests that everything's okay until a week goes by and UK goods haven't made it to the post office. Feels like a scam site. Have chased for the goods, reported the transaction to my bank, also reported to the merchant host. Not holding my breath for either UK goods or a refund.

To anyone reading this, contact your bank immediately and do a charge back. Report, report, report.

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Buyer beware - the product (bag) was nothing as described on the site - nothing appliqued just a printed quilted material stitched in large stitch - I contacted them after my purchase as it took a long time for contact from them over delivery and have now contacted them for a return label and a refund

This is I think a fraudulent company. I live in Devon and was drawn in by the wonderful description of a hedgehog house made by an old gentleman living in Devon who was now giving up making the houses as he had developed some problem with his hands. I paid what I consider over the odds for the house but to date it has not appeared. Do not be drawn in as I was. They tell you to track in on SHOP app which also looks dubious to me so I haven’t done that. They do give you a Royal Mail tracking reference but a week on Royal Mail are still waiting to receive it. Something may turn up but I suspect it will be from China and not good. When, or if, this turns up I will update my review but I strongly believe I have been scammed. Nasty, nasty people and silly old me