So was a little unsure ordering online since im type who likes to see products and touch / test, but it ended up being way easier than I expected. I had a couple quick questions and customer service g... Voir plus
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Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge... Voir plus
We ordered an electric bike from Backyard Provider, and to be honest, I was a little put off by the "extras" offered - for example, +30 for a reinforced box. Then the order confirmation email sa... Voir plus
Placed an order for a $1000 solar generator. Financing was approved by Affirm. After placing the order, I read that the product would not ship for 20 days. Since I needed it asap, I found another ve... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Backyard Provider is an online store that aims to provide the most competitive prices for backyard and home items. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service.
Coordonnées de contact
Etats-Unis
- backyardprovider.com
3,9
Bien
71 avis
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Thanks you Malcolm
Thanks, great grill I would like to especially thank Malcolm for his great customer service. If it wasn’t for his attentiveness I would have cancelled my order.
11 mars 2026
Avis spontané
Very good at communicating about when…
Very good at communicating about when we could expect our items to ship.
9 mars 2026
My thoughts on the walkout watch 3 are balance
My thoughts on the walkout watch 3 are balanced. The health tracking works well for steps and heart rate but some of the smart features feel unnecessary. It looks sleek on the wrist and performs fine for everyday use.
26 février 2026
Avis spontané
Scammers!
Stay clear! They delay and delay and delay, then reach out to you to push their shipping insurance and other options. A week later, they tell me it's not in stock even though they list it as available.
12 décembre 2025
Avis spontané
Bad experience had to cancel order…
Bad experience had to cancel order could not get a real person to help
26 février 2026
Réponse : BackyardProvider.com
Hi John,
We sincerely apologize that this experience felt frustrating. That is never the outcome we want for our customers.
For transparency, your order was placed on December 30th, and we made multiple call attempts to reach you regarding order details. We were able to connect on January 5th, during which the estimated shipping date of January 19th was acknowledged and your inquiries were addressed.
The order was fulfilled on January 10th. However, a chargeback was received on January 14th, which immediately paused our process so we could resolve the matter directly with you. When we called that same day, you mentioned that you had never spoken with us before and did not recognize our company.
Since then, we have made multiple additional attempts to re-establish communication, including further calls as recently as today, but have unfortunately not been able to connect.
Our goal has always been to provide good customer service and ensure your order was handled properly. We are truly sorry this did not feel that way from your perspective. If you are ever open to giving us another opportunity, we would genuinely welcome the chance to assist you again and provide a smoother experience.
Definitely Recommend!
We ordered an electric bike from Backyard Provider, and to be honest, I was a little put off by the "extras" offered - for example, +30 for a reinforced box. Then the order confirmation email said that a customer service agent would contact me. ... ?What?! Why?! I was suspicious...were we getting ripped off?
Malcolm reached out and told us that their supplier did not have the color bike I had requested. After getting the color sorted out, the bike was shipped and arrived via Fed Ex within a few days. It was in perfect condition, the correct color, and arrived within a few days. (We did not pay for a reinforced box or any of the other extras that were offered.) Malcolm emailed updates when the bike was shipped and when it was delivered.
All that to say their customer service is excellent, we got what we paid for in a reasonable amount of time, and we would purchase from Backyard Provider again.
20 février 2026
Great Customer Service /Helpful / Friendly
Backyard Provider has very good customer service. I waited on my review for a while, because I wanted to ensure the Basketball Hoop was installed and used. But getting in touch was easy and pain-less. I was hoping for a little faster shipping, but its hard to know shipping timing, with large items coming all the way across the country. Especially with winter weather. They were easy to get a hold of, and gave a great estimated date of arrival which was helpful to schedule the cement delivery, to install the hoop. The hoops in and works great, plus Backyard Provider had incredible pricing. I will definitely be doing repeat business with them.
9 janvier 2026
Avis spontané
Wise range of Good products.
17 février 2026
Avis spontané
Great communication
Great communication, prompt responses, quick shipping. Our CSR took great care of us, was very informative and I will be a returning customer will representatives like one.
19 février 2026
Avis spontané
Backyard Provider is an Absolute Con Game - Run
Absolute con game. Run, fast. Looking for a Cervelo bike which were on year end sale from all dealers, but Backyard Provider was a few hundred cheaper. No bike showed and over the period of 4 weeks I called and emailed every 3-5 days. ZERO RESPONSE. At week 5, got an email that product isn’t available. 5 WEEKS LATER, MY SIZE ON THE MODEL I WANTED WAS SOLD OUT EVERYWHERE. If they had just COMMUNICATED, I could have bought the bike elsewhere. DO NOT USE! It’s worth paying more for a reliable vendor.
16 février 2026
Avis spontané
Réponse : BackyardProvider.com
Hi Mark,
We’re truly sorry to hear about your experience and completely understand how frustrating that situation must have been. That’s never the experience we want for any customer.
We would like to clarify that we made multiple attempts to reach you regarding your order via email, SMS, and phone.
We attempted contact several times to discuss the availability issue, but unfortunately did not receive a response via email, SMS, or return calls. We have double-checked our records to confirm this.
That said, we understand it clearly felt like there was no communication on your end, and for that we sincerely apologize. If the contact details above are not correct or were not the best way to reach you, we would really appreciate the opportunity to correct that.
We would welcome the chance to make this right and are more than willing to assist with placing a new order using updated contact information so we can ensure smooth communication throughout the process. We genuinely want to demonstrate that we are committed to good customer service.
If you’re open to it, please reach out to us directly so we can resolve this properly. We would truly appreciate the opportunity to earn back your trust.
Thank you for your time.
— Backyard Provider Team
They offer items without having them in stock.
made a purchase from this company of liars, which offered two-day shipping. It took them five days to contact me, only to tell me that the item would arrive 22 days later. And when that date arrived, they canceled the order because they didn't have the item in stock. I don't understand how these liars manage to stay in business.
8 février 2026
Avis spontané
Réponse : BackyardProvider.com
Dear Rick,
First, I sincerely apologize for the confusion and frustration this situation has caused. We understand you were looking forward to receiving your order, and we were equally committed to fulfilling it.
Your order was forwarded to our distributor within 24 hours to ensure prompt processing. However, we were recently informed of an unexpected internal change in our business partnership which means they are no longer able to fulfill this item. While you were initially advised that the product was out of stock, the technical issue is that we are no longer able to fulfill the order through our distributor at this time.
Despite our efforts to have it processed as an exception, we were unable to move forward. As a result, we unfortunately had no choice but to cancel the order. The payment authorization has been voided, and you will not be charged.
We truly apologize for how this was handled and for any inconvenience this has caused.
Reliable store with a solid range of
Reliable store with a solid range of premium appliances. Packaging was secure and instructions were clear. Would consider ordering again.
28 janvier 2026
Avis spontané
Réponse : BackyardProvider.com
Thank you for your thoughtful review! We’re glad to hear you were happy with the product range, secure packaging, and clear instructions.
We take pride in making sure everything arrives safely and is easy to set up, so your feedback truly means a lot. We’d be happy to serve you again anytime!
If there’s anything we could have done to make your experience a full 5 stars, we’d love to hear your thoughts. Your input helps us continue improving.
Decent experience overall
Decent experience overall. The website was easy to use and product description was accurate. Shipping could be improved, but the appliance arrived safely.
26 janvier 2026
Avis spontané
Réponse : BackyardProvider.com
Thank you for your honest feedback, Cole. We’re glad to hear the website was easy to use and that your appliance arrived safely.
We appreciate your note about shipping, and we’re always working to improve that experience. If you’re open to sharing, we’d love to know what we could have done differently to make this a 5-star experience for you.
Your input truly helps us get better.
Delivery Was delay a few days
The product itself is solid and works as expected. Delivery was delayed a few days, which was a bit frustrating, but customer service did keep me informed.
21 janvier 2026
Avis spontané
Réponse : BackyardProvider.com
Thank you for your honest feedback, Danial. We’re glad to hear the product is working as expected and that our team kept you informed along the way.
We completely understand how frustrating delivery delays can be, and we’re continuously working with our carriers to improve transit times.
If there’s anything we could have done to make this a full 5-star experience for you, we’d truly appreciate your thoughts. Your feedback helps us get better every day.
It went very smooth with very good…
It went very smooth with very good communication!
The truck driver who delivered was wonderful and very good!
26 janvier 2026
Avis spontané
Réponse : BackyardProvider.com
Hi Aron,
Thank you so much for taking the time to share your experience. We’re really glad to hear everything went smoothly and that communication met your expectations.
We especially appreciate you telling us about the truck driver. We’ll be sure to pass along your kind words and put in a good word for him. Feedback like this truly means a lot to our team.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
Overall a very good experience
Overall a very good experience. Shipping took a little longer than I expected, but the product quality made up for it. The wine cooler works great and looks premium.
16 janvier 2026
Avis spontané
Réponse : BackyardProvider.com
Thank you so much for sharing your experience, Johanna. We really appreciate your patience with the shipping and we’re glad to hear the quality and design of the wine cooler made it worthwhile. It’s great to know it’s working well for you. If you ever need anything at all, we’re always here to help.
The filter cartridge is thick and very…
The filter cartridge is thick and very high quality—really nice.
23 janvier 2026
Avis spontané
Réponse : BackyardProvider.com
Hi there,
Thank you so much for the kind feedback! We’re really glad to hear you’re happy with the quality of the filter cartridge. It means a lot to us that you took the time to share your experience. If you ever need anything, we’re always here to help!
The Product they deliver to me is…
The Product they deliver to me is brokern by delivery company, But the great thing is that when i talk to backyard customer service they replace my product in just 3 working days
27 novembre 2025
Avis spontané
Réponse : BackyardProvider.com
Hi Susan,
Thank you for sharing your experience with us. We’re really glad we were able to step in quickly and get a replacement out to you within just a few working days.
While we’re sorry for the trouble caused during delivery, we truly appreciate your patience and kind words about our customer service. We’ll continue working to do even better and make every experience as smooth as possible.
Thanks again for choosing us. We’re always here if you need anything!
So was a little unsure ordering online…
So was a little unsure ordering online since im type who likes to see products and touch / test, but it ended up being way easier than I expected. I had a couple quick questions and customer service got back to me fast without sounding scripted or pushy. Everything showed up on time and matched what I ordered. No issues, no back and forth. Just a smooth experience overall.
21 décembre 2025
Avis spontané
Réponse : BackyardProvider.com
Hi there,
Thank you so much for sharing this. We really appreciate you giving us a chance, especially if you usually prefer seeing products in person. We’re glad everything turned out to be easier than expected and that our team could help quickly without any pressure.
It’s great to hear everything arrived on time and exactly as ordered. We truly appreciate your trust and are happy we could make it a smooth experience for you!
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