Bristol Auto Electrical - Bristol Avis 9

Réponse de Bristol Auto Electrical - Bristol

14 oct. 2024

Hi Derek,
Thank you for providing the information we requested via Trustpilot. I’ve found your booking in our system for the 07/10/2024. I’m sorry to hear you weren’t satisfied with the repair.
It looks like the vehicle was brought in to address two issues: the malfunctioning camera and a problem with the o/s/f lights blowing out.

From the technician’s notes, it appears they identified that the bulb was blowing due to a loose connector behind the bulb holder. They tightened it, reassembled the headlight, and tested it, confirming everything was working properly. The notes also indicate the following work was carried out:

Check O/S/F lights, headlight is ok and working.
O/S/F indicator is working, check connections in bulbholder, all ok.
Open headlight and check all connections.
Find loose connector in plug after the bulbholder.
Tighten connector and test, all ok.
Rebuild/reassemble headlight, all connections clean and free from corrosion.
All ok at time of test.

At your requested the technician also fitted a N/S headlight you supplied details are as followed -
Swap N/S headlight with new one supplied
Remove front grill and infill for access.
Remove complete headlight.
Remove all bulbs.
Fit bulbs into new headlight.
Fit/mount new headlight on to vehicle.
Refit grill and infill.
Test headlight, all working.
All ok at time of test.

Regarding the camera, the technician's notes contain the following details:

Check camera operation, not working.
Check the camera, camera is ok
Remove inside accessible panelling to try and access wiring and connections from camera, all connections are ok.
All visible wiring is ok.
Check mirror monitor power supply and earth, all ok.
Switch on display manually by button. Monitor and camera both working.
Check signal for reverse gear, signal is missing.
Check wiring loom (camera and monitor) from front to rear of vehicle, wire is ok.
Connection/connector is behind all the panels in rear, not easily accessed.
Call customer about opening rear door but find doors have been shut permanently. Doors have been modified not to open.
Customer asked if we could leave the monitor just switched on as that option is working.

We also found that the reversing sensors were not working. Since both the reverse signal for the camera and the sensors are not functioning, it suggests an issue in this area. The technician would need access to the rear panel, but this is not possible due to the rear doors being sealed shut and impeding access.

The camera in question was installed by us in November 2023 to replace your previous one, which had severe water ingress and corrosion inside the lens, causing it to stop working. During the same visit, you also reported issues with the o/s main beam. The technician found corroded terminals in the bulb holder, so they disassembled it, cleaned the corroded contacts, reassembled the bulb holder, and tested it, confirming everything was working properly.

I hope this provides more clarity regarding the work that was carried out. If you have any further questions or need additional information, please don’t hesitate to reach out.

Best regards,
BAE

Réponse de Bristol Auto Electrical - Bristol

2 mai 2023

Hi Alan,
Thank you for getting in touch. I am sorry you are not happy with service we offered.

I spoke with you on Friday the 28th at 7:19 am after you placed the order and explained the situation regrading sending batteries nationally. We are currently trying to find a shipping contact to do so. Our delivery page covers hazardous goods and where we post https://bae-bristol.co.uk/Info/delivery

The only postage option you would have seen is the collection option, albeit its not to clear when ordering. We are working on the website to come up with something a little clearer as it does cause some confusion.

I said that we would process the refund today (28th). Refunds usually take 1-3 working days most of the time its 1 working day. I would assume the payment processors, or the banks do not issue refunds over the bank holiday. We processed the refund on the 28/4/2023 @ 14:54 its then up to the payment processer to send the funds and your bank to allocate them to your account. I am sorry for any confusion caused. I should have explained in a little more detail, I’m glad you received the refund this morning.

The relion batteries where on offer during a April 2023 clearance sale at 199.95 ex VAT/ 239.94 inc VAT. The offer has now ended so the price has reverted to the original price of 308.95 ex vat/ 370.74 in VAT. For transparency They will most likely end up going back on sale as a permanent clearance offer.

https://bae-bristol.co.uk/Catalogue/Batteries/Leisure/RB60-X-12V-60Ah-RELiON-High-Performance-Lithium-Battery-BAELIRB60X

here is the April 2023 offer sheet that was in circulation for our April clearance sale - https://bae-bristol.co.uk/Info/Catalogues

You have my direct dial number if you would like any clarification, please don’t hesitate to give me a call. I’m am sorry we were not able to deliver the batteries. I hope the company I suggest where able to help you.

Kind Regards
BAE

Réponse de Bristol Auto Electrical - Bristol

Actualisé le 14 mars 2023

Hi Patty,
Thank you for reaching out to us. I am very sorry to hear you are not happy with the service we offered.

If you have a copy of the invoice, it should show you a breakdown of what was charged with work carried out. Here's a break down of the job sheet and cost.

Headlights + Horn not working
Check vehicle for above fault.
Horn not working at time of test.
Check for supply and ground at horn with horn plate depressed.
Supply present, but ground missing.
Remove horn plate and steering wheel for access.
Found contacts no longer making connection to steering wheel.
Re-shape contacts.
Re-fit steering wheel and horn plate.
Test - Horn now sounding when horn plate depressed.
Remove old headlight assemblies.
Replace with customer supplied replacement units.
Test - All OK.

X2 labour total of 133.33 ex vat
X2 472 bulbs total of 9.52 ex vat
X2 233 bulbs total of 1.12 ex vat
Grand Total of 143.97 ex vat (172.76 inc vat)

I did chat to the technician and from my understanding the headlamps are a push fit, he thinks its most likely the rubber mount is slightly degraded due to age of vehicle but we are more than happy to take a look for you. As per the job sheet they tested everything before asking you to collect. We are more than happy to rectify the issue for you.

I can assure you we are not charging the NHS £4000 for a wheelchair repair. The bill you accidently took was a quote to supply and fit trackers to 10 of their vehicles.
Kind Regards
Bristol Auto Electrical