Balance Coffee Avis 

They shipped coffee when there was no subscription in my account. Allegedly, due to a "system upgrade" the subscription was hidden from my account. I must have tried to pause it after receiving last order and thought I already cancelled it. It took me sometime but I am sure it's their trick to sell more coffee because most people will just accept an unwanted delivery (and pay for it).

But, I couldn't take it because I had enough coffee in stock (and I care about bean freshness). But they didn't make the return any easier:
- The first asked to refuse the delivery, but RoyalMail just left the box and left.
- Then they asked me to go to the post office, pay for the return and ship. Why would I pay for the return?
- When I asked to give me a return postage, they simply stopped responding to my email.

So you are warned, if you have the card details saved, remove it now.

How is the coffee?
It's nothing special, your local coffee roaster most likely have coffee of same taste and quality. Just buy local and help your community.

If this coffee were that much better Balance coffee wouldn't have to try to trick people into accepting an extra delivery like this.

Be careful with this company, they are doing something dodgy with a credit cards. They are charging online purchase as cash so the bank is applying interest on every purchase.
Talked to their support but they solved nothing.
Will be cancelling subscription.

I love coffee but unfortunately over the years I’ve had stomach problems when ever I drank coffee. I saw the Balance Coffee advert on instagram and checked out the website. James explains that their coffee is 100% organic and mold free. So I decided to try some and it fantastic. The best coffee I’ve ever had and no stomach issues. They did a Christmas coffee which is amazing.
I won’t buy or use any other coffee now.

Good Coffee Beans to Enjoy

Absolutely love the latest delivery from Balance Coffee, the Christmas special is wonderful. As always, excellent service, I cannot recommend these guys enough!

I have tried many different coffee’s over the last few years . And they have been ok. But I wanted something better , cleaner and eco friendly
And with Balance that’s what you get
Great tasting coffee and you know the story from bean to cup.
I am drinking the halcyon decaf at the moment. It beautiful mild and creamy
I have even bought for family and friends to try. Fantastic coffee.
Great company, nothing too much trouble. So glad I did my research.
And only balance in my future.
Love it, love it ,
Christine, Doncaster

Delighted with my order. Bought the coffee starter pack for my son who loves his coffee. Order arrived promptly, beans freshly roasted and packaged beautifully. My husband has now ordered some for our son in law for Xmas 🎅 definitely recommend

Excellent service and delivered on time
Lovely coffee

A great company to work with instant reply with great after service. And great coffee.

Really helpful customer service - can actually email a real human being! And great coffee. Thanks for all the help.

Wonderful coffee. We've been drinking Balance for almost a year now (we have subscription for every 21 day), so I can confidently say it truly does improve our well-being. I can drink as much as I want throughout the day (even before bed) and never have that feeling of a stone in my stomach or that overstimulation where it feels like my body is shaking. And if you set up your coffee machine correctly, you can really taste the nutty and chocolate flavors. I also want to highlight the excellent Customer Support team, who will help you and answer all your questions.

I am happy with excellent service and response with my emails very quickly.

Nice to see a company doing the right thing

I've been subscribing to Balance coffee for a while and will continue to do so. The coffee is delicious and always arrives very quickly after ordering.

We buy whole beans and grind them at home, but when I have received a few free gifts (always a nice touch and a welcome addition) that are pre-ground, the coffee still tastes just as fresh.

We drink a lot of decaf in our house, and Balance's Halcyon Blend is by far the best of anything I have previously been able to buy. It is smooth, great tasting, and has a really nice after taste.

When I had an issue with an order, I contacted the team at Balance and they could not have been more helpful. They responded within hours (even late on a Saturday!) and addressed the problem straightaway.

It's a great brand with a great product, and much better than any coffee I have bought from anywhere else. It's a bit more expensive than what you can buy in shops, but you get what you pay for - it's fresher, far tastier, and not mass-produced. I won't buy coffee from anywhere else.

This coffee is special in all its notes, the taste, smell, color are the best, really good non-toxic coffee is hard to find these days, but they do exist! Please try it and you will understand what I am talking about.Thank you.

Great coffee. Great service.

This is the only coffee I drink now. I buy coffee beans and grind them myself for freshness. My favourite is the Stability Blend but I also drink Dark Fire which is stronger. The service is great.

This was for a gift and the recipient was extremely happy. The customer service was excellent!

Customer service was sunshine and light until there was a problem. These people are stellar at blame shifting, deflecting, not answering and laying all responsibility for their errors on their customer without lifting a finger to fix problems they've created.

I was extremely careful not to sign up for a subscription as I wanted the trial pack to test the coffee. A while later with no notification I received another coffee + a mushroom elixir. I was told I had set up the sub and I would have to cancel it myself, they can't do it. Yet my account clearly stated there were no subscriptions. When I asked how to cancel something that isn't there - no reply. I was then told that I should be happy with the news that I was getting a free mushroom elixir with the coffee I didn't order and wanted cancelled. I'm allergic to mushrooms and don't want that in my house, would never have ordered it and don't want it. Their reply? Crickets.

I refused delivery and they finally settled the issue with a refund. Do I trust them? No. And neither should you. As long as everything is running sweet for you you'll be fine, but God help you if there's a problem. To me that's all you need to know about a company. And I didn't like their coffee either, it's either too green or too weak and I've travelled the world drinking coffee so I know my stuff.

Really good products - as a diabetic I need to manage my entire lifestyle ecosystem and that includes coffee. Balance coffees focus on purity helps me manage fluctuations in blood glucose better as part of my lifestyle management. I wouldn’t go anywhere else.