Bally Avis 21

I bought a pair of SEALE DEAR GRAIN shoes from Bally in Neumunster, i needed an inlay, unfortunately they didnt have it in the store, so i purchesed a set from Bally online. When they arrived they were one size to small even though i bought them in a 9 as the shoes. I wrote the customer service, all they answered was that they currently are not accepting returns, they gave me a discount code for 10% for the dissapointment. They make an inlay that doesnt fit in their own shoes and they wont accept a return for a bigger inlay that will fit, thats not good enough for a brand of this callber. NEVER BUYING ONLINE FROM BALLY AGAIN!

Ho comprato scarpe Bally, una la brooking dopo tre camminate si sono aperte , scollate. Chiamo un punto vendita e mi chiede dati dello scntrino per attivare la garanzia… ottimo! Penso! Invio il tutto ma mi rispondono che se comprate online la garanzia Bally non si attiva. Ok. Ma nessuno mi dice perch’ scarpe da 600€ mille euro si sono aperte come se fossero prodotte in china… tradizione centenaria dicono, ma ormai anche gli svizzeri vendono non scarpe ma sole… scarpa e marca indegna chi sa come si sta rivoltando il capostipite .

Never buy Bally backpack again. For three years ago I bought a Bally backpack for 800 euro where the zip to one of the two front pockets have broken. The bag can no longer be used. Bally customer service was not service minded at all and just offered 15% discount on a new purchase. Why should I do this when the product quality of the current bag pack is poor especially taking price into consideration. I donot feel Bally takes responsibility when quality is poor and Bally has just lost a very good customer to date. Very unprofessional

Extreme poor quality shoes! Not a luxury brand at all. I brought a pair of shoes from bally. The heel peeled on first wear!
They refused to repair it, they said it is wear and tear

Mi piace molto questo brand. Ho ricevuto un articolo sbagliato, può anche capitare. Il supporto fornitomi dal “online vip concierge” è stato eccellente: professionale, gentile, propositivo nel cercare una soluzione, educato, disponibile a cercare alternative, veloce e paziente.

Online Shop ist eine einzige Katastrophe. Mir fehlen die Worte. Ich habe vier Sachen bestellt die in 4 verschiedenen Paketen geliefert wurden. Das heißt ich muss auch vier Pakete retournieren und beantragen. Das muss man per Mail machen. Dann ist es fast unmöglich mit fedex zu verschicken. Ich warte nun seit 6 Wochen auf mein Geld. Da ist jeder Billig Onlineshop viel viel besser. Ich bin schockiert!

Bally bietet langlebige Produkte in hervorragender Qualität und schönem Design an. Leider muss ich den vorherigen Kommentaren Recht geben, denn der Versand und das Retournieren von online bestellten Artikeln ist sehr mühsam. Der Versand via FedEx ist für den Kunden sehr unkomfortabel, da es wenige FedEx-"Packstationen" gibt und man im Idealfall einen Tag im Home Office einlegen muss, um das Paket zu erhalten. Die Rücksendung ist ähnlich hinderlich. Leider erfolgte die Rückerstattung von rückgesendeten Artikeln ausnahmlos nur nach ein- oder mehrmaliger Nachfrage per Email beim Kundenservice. Und auch dann erst nach mehreren Wochen. Es ist sehr schade, dass eine großartige Marke wie Bally durch diesen schlechten Prozess erhebliche Maluspunkte bei der Kundenzufriedenheit einfährt. Das muss meiner Ansicht nach nicht sein.

FINGER WEG von dem Bally Online Shop!!! Ich habe meine Bestellung retournieren müssen und habe nach 6 Wochen immer noch keine Rückerstattung erhalten, obwohl ich die Ware 2 Tage nach Erhalt zurückgeschickt habe. 6 WOCHEN??? Auf E-Mails wird nicht reagiert. EXTREM unseriös, sowas habe ich im hochpreisigen Segment NOCH NIE erlebt. Ich hatte zum Glück mit PayPal bezahlt und habe einen Fall eröffnet. NIE wieder werde ich etwas auf bally.com bestellen oder in den Boutiquen kaufen. Absolut ungeheuerlich und dreist!

Ho acquistato un paio di Scarpa Bassa Sylt In Pelle Spazzolata Nera pagando 15 eur di spedizione come da contratto; purtroppo mi erano troppo grandi e di pellame molto duro per cui le ho dovute restituire con sommo dispiacere. Il rimborso è arrivato senza le spese di spedizione pagate a fronte di NULLA ‼️‼️‼️‼️perché infondo non ho acquistato UN BEL NIENTE‼️‼️‼️ trovo questo comportamento veramente vergognoso e non degno di un marchio del genere infatti, la concorrenza in caso di reso, restituisce l’importo complessivo delle spese di spedizione che mi sembra il minimo. ‼️‼️‼️‼️Sentito il servizio clienti, niente da fare l’unico mio consiglio è di evitare questo marchio e di fare molta attenzione su questo argomento, affinché altre persone non si trovino nelle mie condizioni ad aver regalato 15 € ad un’azienda svizzera che produce in Italia‼️‼️‼️‼️‼️ molto probabilmente, se avessi visto il giudizio del vostro marchio su Internet, non avrei fatto l’acquisto e il punteggio è molto basso indice di un malcontento generale da parte degli acquirenti ‼️‼️

Since Bally closed their store, I shopped online. Had to return a very expensive item. It's been like pulling teeth. I have worn Bally for 15+ years and love the Brand. Their returns process is a nightmare and it's now over 3 weeks, so I initiated a claim through my credit card. Absolutely unacceptable. I think my Bally days are over.

Bally sandals scarred my beautiful feet.
Worst pair that I own,very disappointing.
Actually this is a first pair of sandals which hurt my slender feet ever.

I placed and paid for my sneakers order (order number BLYUS_0030239 )on June 22 through your official website, bally.com. It has now been two full weeks, yet my order is still not shipped.

I contacted your official support a week ago — I was told the order would be shipped. Nothing happened. Then I started writing to your official Instagram and even left comments under your posts. Each time, I get nothing but empty promises.

This is completely unacceptable from a brand of your level. You have taken my money immediately, but you have not taken any real action to fulfill your part of the transaction. Not even an approximate shipping date, no explanation — just silence and stalling.

I demand that you finally take responsibility, stop ignoring your customer, and ship my order immediately or refund me in full without delay. Your current behavior is disappointing, unprofessional, and damaging to your reputation.

I expect a clear response from you today, with either the shipping confirmation and tracking details or a full refund process initiated.

If you continue to ignore my case and keep hiding behind empty words, I will escalate this publicly and formally through consumer protection channels and make sure others know how you treat paying customers.

Waiting for your immediate action.

horrible service. waited for days after my order placement and got the cancellation without any explanation instead.

Also, they have not started to process the refund at the time of cancellation. I have sent them some inquiry email but still radio silent!

One of the worst places to do online shopping. If you are reading this review, it’s likely you want to order something from them. Please don’t do. It will take more than 14 days to get your order (without any notification, so I was out both times that they delivered it). The sizes are ridiculous, nothing fits. And if you decide to return your orders, that’s when the nightmare starts. They won’t answer to your mails (similar sent them more than 10 emails, tried to call them, scheduled a call with the agent, no nothing) . Finally, after almost 15 days they answered to my Facebook message and started the refund process. I thought, ok, that’s it, I can finally be free of that unfortunate order and that hateful company. But nooo, they received my return 10 business days ago, and I know that because the courier notified about it. I haven’t gotten any notification, or any answer. They just ghosted me. So, I’m starting the chargeback process.

I’ve been shopping online for more than 10 years, I work with many brands and e-commerce websites daily (that’s my work), but so have never ever seen anything like this.

scammers and scumbags!!!

items cannot be returned.they wont send a return label.

please avoid

Der Service passt NULL KOMMA NULL zur Ware. Ich warte seit Wochen auf die Erstattung meiner Retoure. Eine Katastrophe!

Wie beschrieben - keine Antwort auf Retoure Anfragen ! Vorsicht
Hohe Preise - niedriger Kundenservice
Nie wieder BALLY!

Es gibt keine Möglichkeit die Ware zurückzusenden. Als Gast (ohne Kundenkonto) soll man den Kundenservice kontaktieren für den Erhalt eines Retourenetiketts.
Nur antwortet dieser seit Tagen nicht.
Wie bekomme ich die Ware retourniert und mein Geld zurück?
Furchtbarer Service!

Scribe refresh service is misleading. Boots were sent locally for refresh instead of to Switzerland and destroyed. Replacement pair does not fit and they will do nothing to fix. Mislead further into getting other pair refreshed.

Scribe refresh shrinks the shoe and toes are bruised from trying

Avoid this SCAM!

They took $21 out of my bank account but didn’t post it to my account. I waited an extraordinary long time for their customer service agent, who had a very negative attitude. Then they just closed my account. If you are even thinking about doing business with them, God help you.