We had received a cancellation notice due to nonpayment. We had originally set up auto payment with our insurance agent. But for some reason the payment were never received. It was quickly resolved... Voir plus
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Lisez les avis des autres
I requested my policy for my vacation home be in the name of my trust. I had called my agent weeks ago and left a message for him to take care of it, but after weeks without a response, I called Bambo... Voir plus
L'entreprise a répondu
I was the purveyor of a complex problem involving a half dozen rental property insurance policies and your representative, through his professionalism, patience and sense of humor solved each to my fu... Voir plus
L'entreprise a répondu
I sent an email asking your company to explain why I am having taxes on my insurance as well as service charges. I guess you do this for more clients than me, but why would insurance be taxed? An ema... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We're a growth-oriented insurance organization on a mission to deliver an easy and innovative insurance experience with an unwavering focus on customer advocacy. We're using data and technology to simplify the insurance process, while enhancing transparency for our partners and policyholders.
Coordonnées de contact
7050 S. Union Park Center, Suite 650, 84047, Midvale, Etats-Unis
- (833) 922-6266
- hello@bambooinsurance.com
- bambooinsurance.com
3,5
Moyen
97 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cancellation notice
We had received a cancellation notice due to nonpayment. We had originally set up auto payment with our insurance agent. But for some reason the payment were never received. It was quickly resolved after talking to Customer Service from bamboo.
16 avril 2026
Avis spontané
Explained exactly what I need to…Additional Insurred
Explained exactly what I need to do......
16 avril 2026
Avis spontané
Pleasant, thorough, and efficient.
I requested my policy for my vacation home be in the name of my trust. I had called my agent weeks ago and left a message for him to take care of it, but after weeks without a response, I called Bamboo directly and was helped by Skylar. She was great! Kept me on the line to answer questions until the change was made. She also sent me a declaration page.
10 avril 2026
Avis spontané
Réponse : Bamboo Insurance
Hi there,
Thank you so much for sharing your experience! We’re really glad Skylar was able to step in and get everything taken care of for you - keeping you on the line, answering your questions, and making sure the declaration page was sent promptly. That’s the level of care we always strive to provide, and we’ll be sure to pass along your kind words to her.
All the best,
Bamboo Insurance
Friendly service
Agent was very friendly and provided detailed information that I needed
30 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hi Abbas,
Wonderful news! Thank you for taking the time to share your experience. We’re so glad to hear our agent was friendly and able to provide the detailed information you needed - feedback like this truly makes our day.
Warm regards,
Bamboo Insurance
I have two accounts with the company
I have two accounts with the company. I realized that my old mortgage company was on the new policy. Thanks to the representative I was able to correct it in time before I missed paying.
27 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hi Matthew,
Thank you so much for sharing your experience! We’re really glad our representative was able to help you catch and correct the mortgage company details in time - that kind of proactive support can make all the difference. It’s wonderful to hear everything worked out smoothly, especially with having multiple accounts.
We truly appreciate you taking a moment to let us know, and we’ll be sure to pass along your kind words to our team.
Warm regards,
Bamboo Insurance
Less then good service
The nice person could not answer the question. She gave me email to ask the question.
27 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hi Alvin,
We’re sorry for the frustration you experienced when your question couldn’t be answered right away. We understand how important it is to get clear information when it comes to your policy.
We were informed that you were able to connect with a Sr. Customer Advocate and get some of your outstanding questions addressed. If you have any additional questions or would like us to review anything further, please email customerservice@bambooinsurance.com. We’re always happy to help.
Thank you,
Bamboo Insurance
No problem too large
I was the purveyor of a complex problem involving a half dozen rental property insurance policies and your representative, through his professionalism, patience and sense of humor solved each to my full satisfaction. I think he even worked past his normal work hours to do so (I know I did mine!) Bravo...!
24 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hi Dwayne,
What a fantastic review - thank you for taking the time to share it! We absolutely loved reading about your experience and are so glad our representative’s professionalism, patience, and sense of humor helped untangle such a complex situation. Going the extra mile is something we truly value, and your kind words are wonderful recognition of that dedication. Bravo indeed!
Warm regards,
Bamboo Insurance
Agent did answered my question…
Agent did answered my question regarding my premium increase 4-7%/year do to inflation!
13 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hi Jennie,
Thanks for taking a moment to share your experience! We’re glad our agent was able to clearly explain the premium increase and the impact of inflation. Transparency and helpful answers are always our goal, and we appreciate you recognizing that.
Warm regards,
Bamboo Insurance
Not on the up and up
I sent an email asking your company to explain why I am having taxes on my insurance as well as service charges. I guess you do this for more clients than me, but why would insurance be taxed? An email was sent telling me to call your customer service, and after 20 minutes of checking, the very nice woman explained they still don't have an answer but they are going to send an email to explain. Another week plus later, I am still waiting. DURING THAT SAME CALL, the lady explained to me that by splitting payments into thirds, your company was going to surcharge me an additional 10%, which your SALES AGENT NEVER EXPLAINED. That's like $500 on one property, and a better agent would have spelled it out. IF YOU SEE THIS, I AM STILL WAITING FOR ANSWERS.
6 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hi there,
Thank you for sharing your experience. We sincerely apologize for the delay and any confusion regarding your billing. We have attempted to reach you directly and will make additional attempts today. If we aren’t able to connect by phone, we will also follow up via email.
To clarify in the meantime, the installment fee is $10 per installment, rather than 10% of your premium. When we talk, we’ll also provide a detailed breakdown of your billing, including the policy fee and other applicable charges.
Our goal is to make sure you have clear answers and feel confident in your coverage. We appreciate your patience and look forward to resolving this for you as quickly as possible.
All the best,
Bamboo Insurance
Nice gentleman answered questions very…
Nice gentleman answered questions very accurate
5 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hi Cindy,
Thank you so much for your thoughtful feedback. We are incredibly grateful for the opportunity to serve you and appreciate you taking the time to leave a review!
All the best,
Bamboo Insurance
Gentleman
Gentleman, I believe his name was Howard, was very helpful and patient with me and took care of all of my needs.
5 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hi Marty,
We love when our team members shine! Thank you for letting us know how they made a difference for you.
Cheers,
Bamboo Insurance
He was amazing and was more than caring…
He was amazing and was more than caring and helpful. I am a senior and not very technical. I can not say how pleased I was with the service I received.
4 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hello, Judith!
Thank you so much for taking the time to share your experience with us. We are so appreciative of your thoughtful feedback and your trust in our team! It means a great deal to know we were able to support you in a way that stood out.
Cheers,
Bamboo Insurance
The service provider was knowledgeable…
The service provider was knowledgeable and gave me a clear and understandable response.
2 mars 2026
Avis spontané
Réponse : Bamboo Insurance
Hi, Carolyn!
We are grateful for your kind review! Knowing about positive experiences like yours is incredibly meaningful and motivating for our team. Thank you for choosing us!
Cheers,
Bamboo Insurance
Next to impossible to receive any reliable customer service
I called Bamboo directly and spoke to a customer service agent to change the auto payment information for my policy. I get an email the next day stating changes couldn't be make due to incorrect policy number given. How can this be when I spoke to their representative who said it was taken care of?
Also, I cannot gain internet access. I've requested a password change but I never receive a link to do so. It's impossible to interact via internet unless you want to make a payment.
They do not respond to calls on the weekends. How irresponsible for an insurance carrier!
I hope I never have to file a claim with them. I can only imagine the difficulty that would entail.
27 février 2026
Avis spontané
Réponse : Bamboo Insurance
Hi Judy,
We’re very sorry for the confusion and frustration this situation has caused. We understand how important reliable customer service and clear communication are, and we appreciate you bringing this to our attention.
For peace of mind, our team did update everything as requested during your phone call, and we attempted to reach out today to help clarify. We’d like the opportunity to address any remaining concerns as quickly as possible for you, so we’ll be sure to try to connect with you again later.
Thank you for giving us the chance to make this right.
Bamboo Insurance Team
Great customer service
Rep Hugo resolved my request upon me sending him request doc as we spoke on the phone & email.
26 février 2026
Avis spontané
Réponse : Bamboo Insurance
Hi, Eloise! Thank you so much for your thoughtful feedback regarding your experience with Hugo. We are incredibly grateful for the opportunity to serve you and appreciate you taking the time to leave a review!
All the best,
Bamboo Insurance
Very informed thanks for the information
24 février 2026
Avis spontané
Réponse : Bamboo Insurance
Hi, Adam!
Thank you for sharing your feedback! We’re overjoyed that our team offered clear, knowledgeable support and was there to answer your questions. We are here to help!
Cheers,
Bamboo Insurance
First
First, no customer service on weekends, which is not convenient. I have difficulties accessing Bamboo’s customer portal and have emailed and called Bamboo several times during weekdays but they did not resolve the technical issues at all. Nobody really provides substantive guidance and I don’t know why Bamboo sent the bill to my mortgage company rather than myself, since it’s me who purchased this homeowner insurance from Bamboo not mortgage company. Don’t understand the way Bamboo runs its business
22 février 2026
Avis spontané
Réponse : Bamboo Insurance
Hello Jess,
We’re truly sorry to hear about your experience so far, and we understand the stress this situation has caused. We appreciate you taking the time to bring this to our attention.
Unfortunately, we are unable to look into this with the information provided. If you’re open to having one of our team members reach out, please email your policy number along with your preferred contact information to hello@bambooinsurance.com so we can further review and investigate your case.
Thank you,
Bamboo Insurance
Bamboo's policy holder's on-line access…
Bamboo's policy holder's on-line access to policy information is awful.
6 février 2026
Avis spontané
Réponse : Bamboo Insurance
Hello there,
Thank you for taking the time to leave this review. We’re sorry to hear that your online access experience hasn’t met expectations, and we appreciate you bringing this to our attention.
Your feedback is truly valued as we continue working to improve our systems and better support our policyholders. We welcome any additional feedback you’d like to share by contacting us directly at hello@bambooinsurance.com.
Thank you,
Bamboo Insurance
CHARGED ME OVER $ 35.00 FOR PAYING WITH…
CHARGED ME OVER $ 35.00 FOR PAYING WITH A CREDIT CARD. I GAVE MOHAMED (YOUR CUSTOMER SERVICE AGENT) BANK INFO FOR THE NEXT RENEWAL. IRREGARDLESS HE ASKED ME TO CALL IN MAY 2026 (RENEWAL DATE) TO MAKE SURE THE AUTO PAY WITH THE BANK INFO WAS IN.
DID NOT WANT TO PROVIDE STREET NAME FOR THE FIRE POLICY. I HAVE MORE THAN 100 POLICIES, SO I HAD TO STARTED GIVING MOHAMED COMPLETE ADDRESSES, AND LUCKYLY WAS THE ADDRESS #6.
I REQUESTED FEEDBACK, BUT HE DISCONECTED THE LINE.
DON'T BOTHER WITH THEM. GET SAFECO (INSURANCE), THEY HAVE MUCH BETTER RATES AND DON'T GIVE YOU SO MUCH HASSLE.
02/06/26
Sorry but I'm not giving you policy numbers. You just need to correct your agent MOHAMED, or you are going to loose customers.
4 février 2026
Avis spontané
Réponse : Bamboo Insurance
Hello,
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it with us. Unfortunately, we are unable to look into this situation using your Trustpilot username.
If you’re open to it, please send your policy number and the best contact information to reach you to hello@bambooinsurance.com. This will help us investigate what happened and support you as quickly as possible.
Thank you,
Bamboo Insurance
02/06/26 Response to Update:
Hello,
Thank you for the update. We fully respect your decision regarding your policy number and have noted your concerns. We truly value your feedback, as providing a positive experience for every customer is one of our top priorities.
Best regards,
Bamboo Insurance
Representative was very helpful
Representative was very helpful. she was efficient and sent me the declaration documents for our property insurances, and confirmed all were set up for auto pay.
Thank you so much!
28 janvier 2026
Avis spontané
Réponse : Bamboo Insurance
Hey, Kathi!
We’re overjoyed to hear our team could help when you needed it. Providing clear, efficient support is always our goal! Thank you for your continued trust.
Cheers,
Bamboo Insurance
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