These people are thieves.Stay far away…
These people are thieves.Stay far away from these lowlife crooks. They're another company trying to cash in on the huge peripheral neuropathy pie. They take advantage of people whom are desperate for help. I've learned there is help out there especially from these crooks.
Here's what occured.
I placed an order for this product in the beginning of this month for 2 packs and I would get 1 for free. The total should have been $43. I went and checked my credit to make sure everything was correct. Good thing I did. I was was charged $90+. I flipped and tried to make contact with the company. They have no phone number. That was tip 1 that this was a scam!
I immediately sent them an email to cancel. When I stare immediately I mean minutes not a day. All I got was an AI response.I knew then that I was screwed. They sent me a response that I was to late trying to cancel. Once again I cancelled minutes after I put in the order.
I was pissed off. I received an email 3 days later that the package was shipped. I was irate. I cancelled minutes after the order was mistakenly put in. This company is a SCAM!! They had plenty of time to cancel and adjust my order. 6 days later I received the order and asked them to email me a return label so I can send the package back. All I received is NOTHING!! This is a scam!! STAY AWAY!!
RESPONSES
May 18, 2026, 13:08 EDT
Send me a return label!! You thieving mfers had no business sending me all of this shit!! You had plenty of time to cancel and adjust the order but you chose not to.I didn't order $93 dollars worth of your scam product.Send me a return label via my email so I can send this junk back!
This email is a service from Bandoo. Delivered by Zendesk
I simply asked for a return label and this is what I received from AI customer service 10x
Your request has been updated. To add additional comments, reply to this email.
Mary Angel (Bandoo)
May 20, 2026, 04:43 EDT
Hello ,
I sincerely apologize for the frustration and disappointment this experience has caused. I completely understand your concerns regarding the order and the difficulty you’ve experienced trying to resolve this matter.
To help process your return as quickly as possible, please use our self-service Return Portal below to generate your return request and shipping label:
You will simply need to enter the email address used when placing the order, and the portal will guide you through the remaining steps for your return and refund request.
If the portal gives you any issues or does not allow you to proceed, please reply back with a screenshot or error message so we can further investigate and assist you accordingly.
Again, I truly apologize for the inconvenience and appreciate your patience while we work toward resolving this for you.
Warm regards,
Mary Angel
Bandoo Team
Mia (Bandoo)
May 20, 2026, 01:48 EDT
Hello,
I understand your frustration. Your message has been escalated to a member of our specialized support team. They will review your case and get back to you via email as soon as possible to assist you further.
Thank you for your patience.
The Bandoo Customer Support Team
Mia (Bandoo)
May 18, 2026, 19:08 EDT
Hello there,
I understand you're looking to return your order, and I'm sorry to hear that you're not happy with your purchase. I can definitely help you with the return process!
To initiate a return and get your return label, please visit our self-service Return Portal here:
You'll need the email address you used when placing your order to access the portal. The portal will guide you through all the necessary steps to complete your return.
Please let me know if you encounter any issues while using the portal, and I'll be happy to assist you further.
Warmly,
The Bandoo Customer Support Team