Bank Partners Avis 

Dreadful.
Another example of privatising aspects of NHS management - you get bots, lethargy, endless waiting and automated responses.
Applied for a bank position at a hospital I have worked at as a trainee for 5+ years as a box ticking exercise since this is how they administer the NHS now.
Have been waiting 2 months for an update and nothing, even after escalating to management.
Meanwhile my department are looking for doctors to cover shifts and I can't pick them up as I'm still waiting.

They are exceptionally professional, provided expert guidance every step of the way, and were incredibly quick to take action on my needs.

I am writing this review only because of Sharon Mbae’s help. Unfortunately, the bank partner support team misguided me a lot. Every time I called, they gave me a different story, and I had to explain the same story to every different person, but I got no useful outcome and it wasted a lot of my time. However, I spoke to Sharon—she took my case seriously, answered all my questions, and helped me so much. The good thing about her was that she always responded to all my emails and guided me nicely. I would like to give 5 stars for her service.
May God bless her 😊

The bank transfer process was quick and simple, with well-organised and efficient staff.

Worked with Bank Partners for 2 months now and it has been great.

Smooth registration

Following a formal manager referral, I completed a Bank Partners application on 5 November. Despite this, I was repeatedly sent duplicate application links on 27 November and again on 4 December, with no explanation and no indication of which application (if any) was active.

I emailed for clarification. No response.
I waited patiently. Nothing progressed.

After nearly a month of silence, I called Bank Partners on 29 December. The person I spoke to was unable to explain the status of my application, appeared to have no visibility of the referral or previous submissions, and ultimately advised me to “wait until I start my substantive NHS role” — rendering the entire referral and application process pointless.

This is not a minor administrative delay; it reflects a complete lack of process ownership, internal coordination, and basic communication. For an organisation responsible for staffing NHS services, this level of dysfunction is deeply concerning.

We are not casual applicants. We work under employment timelines, and regulatory obligations. Bank Partners appears either unaware of this or indifferent to it.

If this is how applications are handled, it raises serious questions about how anything else is managed.

Onboarding is a nightmare! You are not told everything you need at once. They wait till last minute to request documents from you. My onboarding specialist was Maddie. I was put through massive stress for days and till date my onboarding is not completed.

Finally my onboarding process finished and joined bank partners after almost a year later. My application process started back in August 2024 for UCLH however the process was taking forever long and after hundreds of calls and many emails finally my file was assigned to Eleanor Wyman who’s an fantastic consultant / onboarding specialist. My file was allocated to her on 17th July 2025 and today it’s 22nd July, file onboarded and cleared. Throughout the 5 days Eleanor kept a thorough communication via email and kept me
always updated. Must have to appreciate and respect Eleanor’s professionalism, kindness and honesty. Clearly, this is just an example what a good person can do for their clients when they’ve positive attitude to help. So happy that my file was assigned to Eleanor.
Thank you very very much, Eleanor!
I truly appreciate your kindness and help during this short period of time!

The only reason I rated 4 stars cause of the time took me to join but if I’ve to Rate Eleanor then definitely it would be 10 stars out of 5 stars.

Very active and dedicated team
Thank you every one specially Erin Bond

Absolute con-artists. Do nothing whatsoever to enhance the management of the NHS and it's staff. Nothing but a never-ending stream of miscommunication or total lack of communication. Like pulling teeth.

Nothing more than a frustration, it’s an very disorganised organisation, no one seem to know how to solve a simply problem in my profile glitch, I have been been passed back & fort to different teams, for the last 4 days, the compliance team said I’m complied, very unhelpful come across obnoxious booking team lady said I can only email in and wait to be contacted! She quoted because they get hundreds of phone calls each day, that say I’m actually troubling her. Well thanks god I have a main job to support myself than doing bank role but sadly those health trust managed by Bank partners are the one who lost out on a ready to work workforce. Please do yourself a favour and register with the trust managed their own bank and avoid bank partners at all cost.

It’s was a very beautiful and pleasant experience..thanks to Claudia for her support I sincerely appreciate.

Very poor communication they also lie about contact when you ask for escalation. Restrictions have been placed on my profile for a month despite completing all of the training outstanding when you call compliance you wait an average 20-30 minutes before the call is connected, each time someone invisible answers and disconnects the call without a word being spoken. Raising tickets also doesn’t work as they close the ticket immediately. Does the compliance team even exist? Very very poor company

I'm deeply exasperated following a myriad of e-mails sent for clarification of bank shift payment for the past 3 weeks - yet simply no replies have been received at all.

This is how a monopolistic company treating our NHS staff, who work extra hard and strive for our best to our patients, and this is what we being maltreated.

The amount of time and effort in chasing the pay probably is the same if not more than the amount of pay we should have received.

Terrible customer support service who gives NO MERCY to our healthcare workers.

Twice, I've been messed about financially because no one communicates with each other. My pay was late when it was promised to me on a particular date.

Also, most times when I call, it's like speaking to a programmed robot who doesn't know what a human being is. One time when I called up, the person answering the phones barely spoke English.

At this agency, you're just a number, not a person. BP do not care how their mistakes and miscommunication can cause their staff unnecessary stress. It's disgusting.

No company can stay in business operating in such an unprofessional and sloppy manner.

A for profit organisation that treats NHS bank workers terribly. Unfortunately they have a monopoly in London which is only to the detriment of the NHS and its staff.

Very disorganized and do not pay the bank staff in a timely fashion, waiting over 6 months .