Purchased two radios on 13th May and 15x days later they never arrived. Tracking information shows no dates and awaiting item. I have emailed Baofengradio.co.uk and they just keep saying wait 2 more... Voir plus
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Purchased two radios on 13th May and 15x days later they never arrived. Tracking information shows no dates and awaiting item. I have emailed Baofengradio.co.uk and they just keep saying wait 2 more... Voir plus
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This review is about the service received, not the product. I ordered via the UK website. 10 days later, I had nothing from Baofeng, no order acknowledgement, no confirmation of shipping,... Voir plus
L'entreprise a répondu
Having just obtained my license I was looking for a cheap handheld as an introduction and doubt Baofeng can be beat at this price. I'm assuming that they ship once a week as the tracking notificatio... Voir plus
Bought a UV-82 to replace my two UV-5Rs and it's rubbish. Asked to send it back and got an email telling me all the things I had probably done wrong. Not good customer service imo. 07 Jul 22 update... Voir plus
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The website is easy to navigate, secure and well designed. I was able to find the best radio for my needs and ordering was a breeze. My radio arrived within a week and was excellent. It is easy to use and to program.
good quality handsets for the price, sets easy to use good battery life
It's a very complex radio slightly difficult to use but it covers every topic I wanted to do with a handheld radio
Purchased a radio with programming cable.
Unfortunately the incorrect cable was supplied. I contacted Baofeng and they said they would supply the correct cable and to return the incorrect one.
They gave me a tracking code which was a used code for something posted to Birmingham last May.
The cable never arrived. I bought one from Ali Express which arrived very quickly.
A few weeks later the radio developed a fault. I'll use the internal workings for a future project and never buy from here again.

Réponse de Baofengradio
Baofeng's radios are excellent value for money. They have brought the world of radios to a far more accessible price-level generally. Incredible features for the cost.
Items are generally shipped from China for standard shipping, so be aware of the shipping time.
I had need to cancel an order with them recently. It took a negative review on Trustpilot to get the attention of the CS team, but once engaged they've sorted the return and refund very quickly.

Réponse de Baofengradio
Told 2 to 9 came on 9th day great product plus they had sale on so grabbed a bargain
Great quality products for a very affordable price and very fast delivery times for the uk
Actually its not that bad.
But you should inform your clients about being dropshippers, that was not cool!

Réponse de Baofengradio
Ordered 2x UV9R Pros and accessories. They were late arriving. The site is .co.uk and has a London address, but everything points to being a foreign run site.
When they arrived, they were FCC marked, not UKCA and electrical products sold on the UK market should be. The return and refund took almost 6 weeks to complete, after authorising a chargeback through my credit card.
If they are personal use, up to you whether you accept a non UK conformity, but if you are letitng someone else use one, be careful.
Additional: The compliance certificate you emailed clearly states that all products should be clearly UKCA marked, which they weren’t. Therefore they are not legal for sale in the UK as defined by 4 separate laws.

Réponse de Baofengradio
Everything is good but delivery takes quite a long time, easier to order them from amazon

Réponse de Baofengradio
a great radio full of features, small enough to be packed in to any space and powerful enough for most uses
Very intuitive operation of device, makes using it very easy.
I have ordered a radio and the money as been taken out my bank but when I go on beofeng account its saying I have no orders

Réponse de Baofengradio
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