Baofengradio Avis 

I received the wrong item, it wasn't as catalogued. I have made contact a number of times and was eventually asked to send a photo, which I did. Since then heard nothing, despite contacting them again.

TERRIBLE SERVICE! HAVE NOT RECEIVED THE 3X RADIOS I ORDERED AND HAVE HEARD NOTHING IN RESPONSE TO SHIPPING.

Tracking states that the item was shipped 7 days ago however this is untrue. This company is a scam and is bribing its victims for positive reviews. Their warehouse isn’t even an actual building. Do not listen to the positive reviews on this site. Royal Mail has not received any information about the parcel. There is no evidence to say it has even shipped!!

I was told the product would arrive in a short about of time, and I ordered from this website in the hopes that it would ship from the UK and be authentic. This is not the case. The item is coming from China.

They also give the same copy and paste response to everyone asking them to wait a few more days. They are only active on this site but no where else.

I should have checked trustpilot before ordering - I am doubtful these radios will even arrive. I will not hesitate to escalate this to a chargeback if what is happening is not explained to me - there is something going on here that is not legal. DO NOT BUY FROM THIS COMPANY!

Ordered 2 radios and its been weeks with no delivery no updates and trying to contact somebody is impossible, nearly £100 down at this point and company has not attempted delivery or even contacted me to my emails I've sent them , currently 7 , live chat doesn't work just says currently offline no mater what time you go on there , I even tried at 3am and 5am nothing. I'd avoid buying from this company as at present I've managed to get a delivery of the same radio's from Ali express china that arrived in under a week. There's no excuse for a company to behave this way. I'd advise buying elsewhere as your get your radios cheaper and actually delivered

Update : now I have had a delivery and it wasn't what I ordered came directly from China not UK!! And only have 1 radio out of two I purchased , contacted them and seems nothing is being done , suprise suprise , why have a UK address and Web site if this all comes from China. Buy elsewhere honestly I've lost all hope and wasting my time !!!

Easy of use, and setting up. Great quality of sound and range.

Great radios and great value for money! We use them all the time!

Robust product, easy to use. Couldn't want any more.

Order #18351

Ordered from baofengradio.co.uk, who list 'Good Champ LTD' as the company. There is no company registered by this name on Companies House. There is no UK telephone number. The 'registered office' is in China town, London.

I have messaged the seller asking as they misled me on the delivery time, so I asked where my order was dispatched from, why Royal Mail Tracking hasn't updated in 6 or 7 days and when I can expect delivery - the response was - don't worry. What a joke. Can't even answer customers questions. Not good.

All I want is my order or a refund.

There is another website, baofengradio.com that appears to be the manufacturer. On their trust pilot page, they claim that baofengradio.co.uk is not selling legit radios.

Definitely something weird going on with all this.

There is not a 'Good Champ LTD' company.
They have no UK telephone number.
They will not answer direct questions.
You should not, under any circumstances, order from a company who misrepresents their company info, delivery times, and who clearly cannot be communicated with the people they take money off. I can see where this is going - have to get a chargeback arranged thru VISA.

Very disappointed that they get away with this kind of behaviour.

UPDATE 1 - have been offered a 5% refund, which I will not accept. The seller has asked for 2 more days, which is well outside of the stated delivery timeframe. The only one of my questions they answered was where the shipment originates from - China. Nobody in their right mind can expect to drop-ship with 7-10 days from China, so the seller is delusional.

I could never recommend this seller. If they are legit, then they are seriously harming the brand, not that they care.

UPDATE 2 - My radios finally arrived, but were not supplied with a programming cable. For some reason, they came with two antennas.

Have not tested them yet.

Good Champ LTD has vanished from the seller's website and has been replaced with Baofeng UK.

They are clearly masquerading as a UK seller from China, IMHO a total misrepresentation.

I suspect they are impersonating the manufacturer - eee.baofengradio.com

Should I have spotted the red flags sooner? YES!

Would I buy from whoever they are again? NO!

I was asked to write a review. The radio never arrived despite Baofeng uk saying it had been delivered to me.
Royal Mail however admitted it never got delivered to me and was retuned to sender. Baofeng deny this so i wouldnt trust them. You may have better luck. Knowing the problems with Royal Mail i don't know who was to blame. All i know is i never received the radio i purchased. Royal mail have confirmed the item was delivered to Pangbourne where it was returned to sender. I live in Bristol and never received the item. Following the company reply i would like to add this. Feel free to check the tracking details yourself. The item may have been delivered somewhere but not to my address. The tracking also proves this. Unfortunately the Chinese company couldn't understand this simple problem.
I have since been refunded but as explained i never received the item.
Knowing the problems with Royal Mail these days i don't know who was to blame but was advised my contract was with the seller and all i know is the item never arrived.

I placed the order on 29/11/2023 , order number 18339
We received only Qty:4 and still we are waiting for remaining Qty:6 and still there is no answer , i have sent an email 2 - 3 times

They did arrive eventually after several emails that they dragged out over a long period. Although this is a .co.uk website I believe these are sent from abroad and take a while to arrive. Not a problem if you know In advance. For a budget radio they are as good as you'd expect though. Only let down by the after sales

Yep you guessed it still no refund or radio I think these guys are a joke. Beginning to think this is a SCAM I think, order number 17964

-update, after numerous back and forths they have now sent me a working devise, however it is second hand.

I dont write reviews but in this instance it is necessary.
This company is the absolute most horrific i have ever dealt with.
I was sent a faulty radio, i sent videos and they confirm it is faulty (it can not be turned off). They said if i want a replacement i must pay £10.
Its not actually about the money but the principle.
If i damaged a clients (anything) i would fix. if i broke something in a shop, i would pay. If you send me a broken devise, you should send me a new one !!! If you want this one back to replace, the company should pay !! Why are you making me cover costs for your faulty products?!?!
i have been arguing now for weeks with no outcome still.
I wish i never bought from this company

Just ordered my new QYT KT-9800D Portable Radio & it arrived with speedy delivery. Excellent service at no extra price. Easy to program with free Chirp Software. I can see this being a big seller.

Excellent service, prompt delivery. Many thanks. Baofeng UV9 Pro is a very good product for the price

There so solid and easy to use. I am still playing around with the aerials but I am well satisfied with the product and will continue to add to my stock. But you need a friendlier website to find stuff.

Very good, fast delivery

Ordered an item on 4th sept. emailed Baofeng UK on 16th sept to say it hadn't arrived. They said dont worry its on its way. By 28th sept it still hadnt been delivered.
Baofeng uk say it was delivered but will not provide proof. It still hasnt been delivered and i now have to make a claim. Fraudsters so be warned.
After reading the reply from Baofeng i have contacted Royal Mail again. Royal Mail have confirmed that they have not delivered this item to me. I don't know if this is the fault of Baofeng or Royal Mail but i have been advised my contract is with Baofeng and the item i purchased has not been delivered to me. Royal mail wont discuss or investigate further and Baofeng have washed their hands and keep insisting the item was delivered smoothly. Show me the proof Baofeng that it was delivered to my address.
I do not live in Pangbourne wherever that is.

Radio arrived as expected, was hesitant based on other reviews but no issues.

Delivery takes two long and communication is poor.

Great fast service