A BATHING APE® OFFICIAL Avis 23

Avoid as 1 didnt send full order & secondly have to keep chasing for a refund after 3 weeks nearly, so avoid ordering from the UK store as just reply with lies.
The items where also returned with proof received & they dont reply to emails.Not like they busy 24/7 with orders like bigger companies like Adidas for example where get a reply within 24hrs.
I will now contact my bank to reverse this payment as this lot are useless & will no longer be buying this clothing line.

1 star if I could.

I ordered a product that was meant to arrive early dec. While it was late dec, I still got no updates. I had to ask customer service for updates, only for them to tell me it was going to arrive early Jan.

The lack of transparency is appalling. You pay them your money, only for them to give you 0 updates until you ask for them.

After that, I tried to get a refund on the product, as I no longer wish to have / need it because it was already past Christmas, which was meant to be the present for someone else. I miss the refund deadline by 2 days, and when I enquired customer service to do so, they claim it was "way beyond reasonable" to refund at this point.

SO let me get this straight. if the company needs more time, they can have all the time in the world they need. But if the consumer is late for a few days, its over.

DO NOT DEAL WITH THEM. CUSTOMER SERVICE IS HORRIBLE.

Great Customer Service.
A big thank you and shout out to Zi and Maher for they great service and help in the London store.
Much appreciated.

Pas op pas op.
Over de kwaliteit van dit merk kan ik niks zeggen. Denk dat dit wel goed zit. Maar voor een merk in deze prijsklasse mag je een betere klantenservice verwachten. Door het leveren van UPS zijn mijn schoenen teruggestuurd naar de afzender. Helaas is mijn geld nooit teruggestort op mijn bankrekening. Dit speelt al vanaf begin januari. Hierover verschillende malen contact gezocht met hun klantenservice. Soms kreeg ik een reactie in termen we zullen er naar kijken of ze vroegen om een track and trace maar vaak ook geen reactie. Kortom dit riekt voor mij althans toch naar oplichtingspraktijken. Toch makkelijk verdienen zo €300,- en de schoenen nogmaals verkopen. We gaan nú juridische stappen ondernemen om het geld terug te vorderen.

Still waiting a refund 9 days later. They are prioritising new orders, and taking new money whilst retaining money that isn’t there’s. Shocking customer service controlled by a bot. Been an advocate of the brand for years, but never ordering again. Boring…

If I could rate them 0 stars I would. I ordered a gift on the 27th they took the money straightaway but didn’t send a confirmation email. The customer service is abysmal, it is now the 4th and I have no item,no confirmation,no tracking and no help from customer service. I had to cancel through my bank! I will not be ordering again!!!! AVOID AVOID AVOID!

I specifically ordered on 27th as the “free gift” hat was included for Black Friday and this was the last day , explained to someone on the chat that this wasn’t applying to the basket for me and had no response , asked them to send the hat with the trainers I’d spent £300 for and I had no response and no “free gift” included , I would have waited to make the purchase if the gift wasn’t offered and a good gift , communication skills are awful and even worse can’t even send the gift promised when someone spends over £200 ..

Love there style and there stuff is quality over quantity because it hype brand hard to get but your blessed when you see that order confirmed

Marlon from the Conduit store in London gave us the most amazing customer service. We called the store first and based on Marlon's description of the shoes in stock in store we decided to travel in London straight after the call. Helpful, incredibly knowledgeable about all stock. Marlon is a brilliant ambassador for the A Bathing Ape brand. This was our daughters first premium brand purchase and he made it so special. You have loyal customers from us for life. I know this sounds rather gushing but this sort of customer service is pretty rare. The trainers are epic too.

Solid design of the hoodies,pricey but the fabric is very high quality, I am very satisfied with the design. I will buy it again next time!

I was not happy with the product. I also had a lot of problems with the company. They charged me twice for 325.00 for the same item in my account. When I received my shoes they had scratches and missing a metal piece to the shoe hole on one shoe. Have emailed them and reached out to this company multiple times and still have not heard back from them. I wouldn't recommend this company at all.

Great brand - lousy customer service!
Ordered a pair of shoes which were on sale.
BAPE confirmed the order and the delivery time.
Withdraw the money - then canceled the order due to delivery issues? They chose not to respond to my repeated emails until the items were no longer on sales.

Good and fast delivery from the international website, as delivery origin for International online website is based within China. Highly satisfied with product as expected, the fitting scale could've been more clearer for us living in the west. Also customer support was relatively slow with this relatively useless giving minimal support, hence leaving a 4 star review. However only 1 star off as bape does deliver as per advertised high quality product as promised.

Great designer’s apparel and topnotch quality. The stores itself is a whole another level. Gotta love it 🦍

Although pricey, vape is a Japanese brand that's been around for quite a while, their famous camouflage design is never out of trend. their clothes are always a mark of trend and is a urban culture of style.

Great store super friendly was served by Hannah in the ladies department as I was buying stuff for my girlfriend but didn’t know what to get she was so helpful and picked me out some perfect bits that my gf loved thank you so much!!!

At least can guarantee authentic, Pay for what you get,
Over last month orderd 3 bape items, all took three days to arrive to the UK from Hong Kong,
Now that's fast shipping, all can be real time tracked to your door, if into your bape, can't go wrong, some releases sell out super fast, but that's name of the game

Bought a hoodie and 3 t shirts, all arrived in the right sizes on time

We tried to order on line, each time they cancelled the order with no explanation. We contacted customer service but as yet 3 weeks later we have not had any response. You would think a company selling over priced t shirts would have the funds to employ staff that actually cared about customers and there orders.

This is not a review of the company but a comment on the comments. Trust pilot apparently allows trolls on. Do you ever check this stuff.