Barbeques Galore Avis 

I was after the Jette outdoor extendable table, I rang the Richmond store, they got my details and said they would find one for me as it is a new product. They rang me back within 10 minutes and said I could have the one that was going to go on display as I needed it for Christmas lunch. They held the product for me and when I arrived they helped me greatly to secure it in my vehicle. Special thanks to Kath the rigger by trade who secured it my vehicle. Highly recommend

The service at barbecues galore kotara is terrible. I walked around the whole store looking for a specific item while three staff stood behind the counter talking to each other. I was also one of two people in the store so there is no reason one of the staff members couldn’t offer me assistance. When I eventually found my product on display I waited at the counter until one of the staff members finally looked up to help me. When I asked if I could purchase the item they gave me attitude and rudeness about why I couldn’t get the product myself to which the stock of the product was not visible to customers. An older women with blonde hair served me and was quite rude and silent during my transaction. I did not enjoy my experience shopping at barbecues galore kotara. I will not be returning. I do not recommend buying for barbequees galore kotara due to the poor and rude customer service exhibited.

Sales person was extremely knowledge and helped to select the best smoker. Answered all questions and provided great advice.

Zero Star! Purchased a dining set online and haven't delivered after almost 3 weeks and after repeated follow up and promises. They didnt even know about my order if i didnt called and after paying $1000+! Was promised to be delivered by Friday nothing came so called again to follow up and promised to be by Saturday so I cancelled all family plans to be at home but again nothing came. So frustrated and what a waste of time. Bad service, Bad customer service, Not recommended.

Purchased a Connoisseur bbq during Black Friday sale.
The price was very good and the product quality excellent.
Alan

Excellent from service, price and delivery. Will do future business.

Ordered a Ziegler and Brown twin BBQ in October from the Warrawong NSW store. We were told that the portable stand was in Sydney but had been delayed being released from Sydney due to industrial action. One that was in Sydney was reserved for us and would be at the store within 6 weeks. No problem, it happens.

WE contacted the store 2 months after we paid and was told that they were waiting on a shipment from overseas and that it would be another 4 weeks to arrive in the country and another 2 weeks to deliver.
So if the one reserved for us was in Sydney, where was it?

The portable stand is now not available to order at all on their website. I now wonder if they make them any more!

We then contacted Barbeques Galore via their online customer service form. No response!

Not a good experience at all Barbeques Galore

1st purchase was a lemon, took over 4hrs to assemble, never worked. Took over 3weeks on someone coming out and telling me the same thing I reported wrong. 2nd purchase was told will be ready early October and now we are Mid December and still waiting🤦🏻‍♂️, I have had to chase the feedback on arrival twice as they haven't given any information unless I have chased it up myself. Poor customer service

Barbeques Galore have the best barbeques and staff have great product knowledge.

No phone call made to me to let me know my order was available I had to call the store and was put on hold for quite awhile

Rockingham store wa the service I was 10 out 10

The staff were super friendly, prompt and professional. The Kamodo Dragon, just wow. Thanks guys.

great value outdoor furniture - good quality for price.
Staff were great & very helpfull

Great information,good product knowledge & friendly staff

Got a out door table and went to put it together and we have no bolts to put the legs on.. we ordered the table for a time we had help to get it together and now we can't put it together before Christmas as its over 80kg just the top

The customer service was great and the speed of delivery, but trying to assemble it was a nightmare.
We were told the cost of getting it assembled was around $80, which seemed excessive considering the barbeque was only $299 and then delivery $55.

The service at BBQ Galore was informative, helpful and prompt. The pickup process was very easy. Thank you.

Just a wonderful and delightful experience to visit such a professional yet friendly store
Like Moorabbin .. Nepean hwy