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barnowl.tech Avis 

19
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TrustScore 3.5 sur 5

3,7

Fournisseur de systèmes de sécurité
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À propos de l'entreprise

  1. Fournisseur de systèmes de sécurité
  2. Fournisseur de matériel agricole
  3. Magasin d'équipement de sécurité

Écrit par l'entreprise

Barn Owl helps people keep an eye on the places that matter most, even when those places sit far from the nearest power line or WiFi signal. We build cellular, solar-powered security and monitoring cameras designed for the real conditions of rural life: open pasture, remote gates, jobsites, water tanks, barns, cabins, and county infrastructure where traditional cameras simply cannot reach. Founded in 2017 and based in Colorado Springs, Colorado, Barn Owl is a veteran-owned company started by people who understand the problem firsthand. Our cameras arrive ready to work out of the box, with a pre-installed SIM, an included solar panel, and a connection to all major and rural carriers, so there is no WiFi to configure and no batteries to swap. Setup takes about five minutes. After that, you can check in from your phone anytime, receive AI-powered alerts that tell the difference between a person, a vehicle, and an animal, and even livestream what is happening in real time. We know that a camera is only as good as the service behind it, which is why our data plans are contract-free and start at just $7 per month. No activation fees, no surprises, and the freedom to pause seasonally when you do not need coverage. Every plan is backed by our US-based support team and Barn Owl Care, which covers theft, damage, and upgrades for the life of your plan. Ranchers use Barn Owl to watch calving pens and water troughs without the daily drive. Farmers monitor equipment and outbuildings. Contractors guard jobsites against theft. Counties, public works departments, and land managers keep watch over remote assets. Cabin owners and homesteaders gain peace of mind when they are away. We stand behind everything we ship with a 45-day risk-free guarantee and a 2-year hardware warranty. We are proud to have earned the trust of thousands of customers across rural America, along with recognition as a leading farm and ranch camera company. Your land. Your property. Your peace of mind. That is what we protect.

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3,7

Moyen

TrustScore 3.5 sur 5

19 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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3,7

Tous les avis

(19)

19 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

NOT CLEAR ON HOE THE CAMERA HOCLS TO MY…

NOT CLEAR ON HOE THE CAMERA HOCLS TO MY PHONE

26 juin 2026
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Réponse de barnowl.tech

Thanks for the feedback and for the 4 stars while you're still getting set up! Connecting your camera to your phone is quick once you know these two steps: first install the app, then register your account and add the camera. These two guides walk you right through it:

Install the app: https://help.barnowl.tech/en-US/mobile-app-installation-598738

Register & add your camera: https://help.barnowl.tech/en-US/register-your-barn-owl-hq-account-and-add-camera-368235

If anything's still unclear, our support team is glad to walk you through it live, just call 720-594-3649. We'll get you up and running.

— Steve, Director of CX @ Barn Owl

Noté 5 sur 5 étoiles

I like you virtual assistant.

I like you virtual assistant.

30 juin 2026
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Réponse de barnowl.tech

Thank you! We're glad our virtual assistant has been helpful and there's always a real person on our team ready to jump in whenever you need one. Thanks for being with us!

— Steve, Director of CX @ Barn Owl

Noté 1 sur 5 étoiles

Don't buy a Barn Owl

Don't buy a Barn Owl. Go to Tactacam or any other option. Their customer service has become terrible, the equipment doesn't last, constant technical issues, support is worthless if you can even get to a real person. Company has gone downhill rapidly in the last few years.

29 juin 2026
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Réponse de barnowl.tech

Thank you again for the feedback. This isn't the experience we ever want a customer to have, and we're sorry this is where things landed. I'm glad you were able to connect with our Support Team Lead, Christina, this morning.

As discussed, some of your cameras are now three years past their two-year warranty, and remote country is a tough environment — cellular coverage can shift as carriers upgrade their networks, and a spot that once had strong signal can turn into a tricky one. We know that's frustrating when you're counting on the equipment. The newer camera was fully covered and taken care of under warranty, as it should be, and as a one-time courtesy we went beyond what the warranty covers on the account side. We're sorry things didn't work out this time.

Thank you for being with us these past five years. However we can help down the road, we're here.

— Steve, Director of CX @ Barn Owl

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery, excellent products. Company checks to make sure everything is ok

2 juillet 2026
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Réponse de barnowl.tech

Thank you! Checking in on our customers is just part of the job. Glad everything arrived quick and is working well.

— Steve, Director of CX @ Barn Owl

Noté 5 sur 5 étoiles

Outstanding!!

Products are good, warranty is very good and the service from Brian Adams is excellent!

2 juillet 2026
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Réponse de barnowl.tech

Thank you so much, "outstanding" is what we aim for! We're glad the products and warranty have held up their end, and we'll be sure the team member who helped you sees this. We're here whenever you need us.

— Christina, Support Team Lead @ Barn Owl

Noté 5 sur 5 étoiles

First class support team

Quality cameras you can trust 1500 miles away. Tech support that never lets you down . Hands down the best experience I have had in this industry . Thank you Barn Owl Team for always being there for our remote farm in NY and we live 1500 miles away

23 juin 2026
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Réponse de barnowl.tech

Much appreciated! Keeping watch over a remote farm from a thousand miles away is exactly what we built these cameras for. Thanks for putting your trust in Barn Owl. We're happy to help!

— Steve, Director of CX @ Barn Owl

Noté 5 sur 5 étoiles

Amazing Service

18 juin 2026
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Réponse de barnowl.tech

Thank you so much! We're thrilled to hear you've had a great experience with Barn Owl. If you ever need anything, our team is always here to help. Enjoy your cameras!

Christina, Support Team Lead @ Barn Owl

Noté 5 sur 5 étoiles

Friendly

Friendly, helpful staff

17 juin 2026
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Réponse de barnowl.tech

Thanks for your feedback, we're happy to help!

Christina, Support Team Lead @ Barn Owl

Noté 5 sur 5 étoiles

A Reliable & Valued Partner In Our Ranch Activities

I have been a customer of Barn Owl for 5 years, and have purchased multiple cameras during that time. We live on a working ranch in a very remote & rural area, their cameras have worked consistently and been very effective in helping us to monitor livestock, various areas of the ranch, and much more! Barn Owl has been a reliable and valued partner!

15 juin 2026
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Réponse de barnowl.tech

Knowing our cameras have held up for you all this time means a lot to us. Thank you for trusting us with your ranch year after year!

Christina, Support Team Lead @ Barn Owl

Noté 3 sur 5 étoiles

Coupon codes were not sent to me .I…

Coupon codes were not sent to me .I purchased three unlimited plans that required coupon codes to aquire the whole year limited plan services.Upon activating the Range Cam live Cameras.As of today I don't know if I received what I paid for in advance. I paid over $800 for three unlimited plans that should be good for a years service.
Purchased on 6/26/2026 I still need to activate two more cameras.Live streaming is not functioning on the camera that I have activated as of today.And I had hard time getting ahold of customer service.The sales department advised me that he could help later and never called back as he said he would.I kind of regret purchasing the unlimited plans even though i got three free cameras.Is the BarnOwl company really trustworthy and dependable as they claim to be? Why didn't I receive the coupon codes that I needed to aquire the unlimited plans that I paid for.Being over $800 . And had a bad experience in customer support. I had to call over 12 times.I.have been.a customer of BarnOwl for more than a year with no problems till now.I had one camera. Now I have four.Hope that I have no more bad expectations and problems with the cameras.Activating the cameras are easy and I'm okay with that.

24 juin 2026
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Réponse de barnowl.tech

I lead the customer experience team at Barn Owl. Thank you for being with us over a year, and for trusting us with three more cameras. I'm sorry the upgrade got stressful, and I'd like to clear a couple of things up.

On the coupon codes: we did send them - they were emailed right after your purchase and most likely landed in your spam or junk folder (a frustrating place for them to hide). There's also a step that trips a lot of folks up: when you enter the code, you have to select the correct plan for it to attach to your camera. Between the spam folder and that extra step, I completely understand the confusion.

The good news - you don't need to touch any of it now. My team went ahead and manually applied all three Unlimited annual plans to your account.

Where we genuinely could have done better was the phone. Our line was slammed the days you were calling, and you shouldn't have had to try as many times as you did to reach a person. That part's on us and it's exactly why we're growing the team right now.

And I can see from your interactions with our support agents Christina and Neal, that you're livestreaming issue is being reviewed.

We're a small team, but we don't quit on a case till it's done - we usually resolve them sameday, depending on the issue. Glad to have had you with us this past year, and thanks for the shot to set it right.

— Steve, Director of CX @ Barn Owl

Noté 1 sur 5 étoiles

Botched shipment

Order was lost and severely delayed.

22 juin 2026
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Réponse de barnowl.tech

We're sorry about the rough start and hope to make it up to you if you ever need any help in the future. Fortunately, your order is out for delivery today. Christina, our Support Team Lead, called UPS and confirmed it. Unfortunately, we can't control shipping speed once a package is in the carrier's hands — when we were on the phone with UPS, they mentioned they had an operational hiccup that slowed things down. Don't hesitate to reach out if there's anything else we can help with.

— Steve, Director of CX @ Barn Owl

Noté 5 sur 5 étoiles

VERY HAPPY TO TALK TO ME

VERY HAPPY TO TALK TO ME. GOT MY CAMERA WORKING, BEEN TRYING OT GET IT WORKING FOR TWO SEASONS.. WAS A GOOD EXPERIENCE. SAVED ME FROM BUYING A REPLACEMENT CAMERA.

16 juin 2026
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Réponse de barnowl.tech

We are so glad to hear that your camera works and you are satisfied with your service. We look forward to serving you for a long time and thank you for your business!

Noté 1 sur 5 étoiles

I was having troubles with a camera

I was having troubles with a camera, they sent me a new sim card and memory card, which took forever to get (very slow).Upon receipt, I tested camera and couldn't connect. After multiple calls pleading for customer support, Brad, their AI receptionist, promised support first thing Monday morning, a call that never happened. Calling again during normal business hours, leaving over 5 messages, still no help. Now I have deleted my account and will never do business with this company again. Buyer beware, this company doesn't support their products.

20 juin 2026
Avis spontané
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Réponse de barnowl.tech

We have reached out on many occasions to address this customer's concerns. We are standing be for any further support needs.

Noté 1 sur 5 étoiles

Monthly billing scam

I have been trying to cancel service for a year! They will keep charging you and apologize for it, but then charge you again. They never refund you.

11 mars 2026
Avis spontané
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Réponse de barnowl.tech

Hello, Shannon! I apologize for the miscommunication which affected your account. We fully closed your account and refunds have been applied. Please don't hesitate to reach out if you need additional assistance - we're happy to help!

Noté 1 sur 5 étoiles

I have had numerous issues with my…

I have had numerous issues with my camera. They sent a SIM card. Didn't fix the issue. Now they said to wait for update. I pay too much money for a NON working camera. About to go somewhere else!

26 octobre 2025
Avis spontané
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Réponse de barnowl.tech

Hello Robert, I apologize for the difficulties you experienced. Please reach out to me via support@barnowl.tech with a brief description of the issue and I'll examine your cameras immediately.

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