Bath Fitter Avis 67

On November 17th 2021 I signed a contract with Bath Fitter Idaho to have my tub/shower replaced. The installation did not begin until 3 three months later on February 28, 2022. When they installed the shower it did not go floor to ceiling as promised in the contract and was told I would be compensated which has not happened. I called them back out because they did not install a three valve correctly so their plumber came to correct it 2 1/2 weeks later.
On March 7 Glass Doctor ( a subcontractor which they claim on their website they don’t use) was out to measure for the door. I don’t understand why they had to measure again since the measurements were in the contract.
Then 2 MONTHS alter, May 7 Glass Doctor came to install the door finally, but it was the wrong door (Bath Fitter ordered the wrong door) and it would not fit. Then two months later on
July 30, I received a bill in the mail so I promptly called and said I don’t even have a shower door yet and they said I’ll look into that.
September 19, 10 MONTHS since I signed the contract, Glass Doctor installed the door and did repairs to the trim around the shower that Bath Fitter installed incorrectly.
November 3rd I received a text message (no bill no email ) demanding payment that same day. I called immediately
and
talked to Olga (who was rude and demanding) on the phone and told her I was supposed to have a credit for the shower not going floor to ceiling which was extremely important for the aesthetic, considering I have a vaulted ceiling. She said she would “look into it” but I she didn’t call me back until a month and a half later.
December 23, I was told by the unprofessional Olga that I would not receive a credit because I did not respond to her Dec 12th text message demanding payment in a timely manner.
I did not get what I was promised and went without a shower door for 11 months! I am extremely skeptical to think what kind of service I will get in the future with the lifetime warranty. Eventually 10 months later, I was able to use the shower.

Worst decision I ever made. They are very expensive and the quality of work they do is garbage. The guy who came to my house was a total slob. Left silicone all over the glass doors and left holes in the floors so when I put the bath on in the morning everything went downstairs and destroyed the ceiling. We had to have a plumber come. And then a sheet rock guy and then a painter. And when I called customer service they got back to me two weeks later and offered me a $50 gift card. I spent almost $7000 and they think a $50 gift card is going to make me happy. Don’t believe me just read the reviews everyone can’t be wrong. Don’t use Bathfitter

Do not work with this company. They committed to a job and canceled last minute after not showing up for the first appointment. Total waste of time and energy. They are a scam.

I had an excellent experience with Bath Fitter. Our installer arrived on time on the date specified. Our project was finished in one day and we are ecstatic over the results. Our installer had over 5 years experience with the company. My advice to others who are considering Bath Fitter: ask the scheduler to send an installer with experience. It seems like a lot of the complaints on here had new employees installing their baths.

Bathfitter is a horrible company. I am trying to get a 500.00 dollars deposit from them. I refused delivery of their product because it was not what was presented to me at time I agreed to have the work down. Now they will not give me my deposit. My next step is file a small claim against them. Stay away from them their product is all cheap plastic.

I worked for the Johnson City, Tennessee branch for almost 5 years. When I first started I had to beg the Manager to give me the time and materials needed to do the jobs right but after 5 long years they grew tired of me and replaced me with a new young fellow who's happy to slap a fast easy bandaid on a structurally unsound mess.