My rating is for the hope in your product, especially with all the scams and dishonest promotions of these same products. My final rating will be determined by the effectiveness of your product. I don... Voir plus
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I've been using a Hydromax 7 wide boy for a month. I purchased a HydroXtreme 6 thinking the H7WB a bit big & wanted to try the hand bulb. I took the HX6 out of the wrap & saw it was too small. Ema... Voir plus
Thank you Bathmate for providing a quality product, great service and shipping. I had been looking at these for a while and wish I would have bought one sooner. Anyone thinking about pumping should gi... Voir plus
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Great experiencie! The product was delivered on time without any issues. Moreover, I was constantly reminded about the delivery process. Hence, I was able to track its location daily ( this was an ove... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
Coordonnées de contact
Royaume-Uni
- bathmatedirect.com
4,1
Bien
170 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Terrible Service, Does Not Honor Lifetime Warranty Purchases
I contacted the company to get service for a Lifetime Warranty that I purchased.
Initial contact was February 15th. Today is Wednesday the 11th, and I was sent a customer service survey.
In fairness, I missed one reply that was spammed.
However In this span of time I have responded to every request for information they have asked for. I explained to them from the beginning that I dis not have my original order number. But I have the same name, provided the mailing address, and pictures of my device with the whole kit. After two several requests and providing this info, someone responded politely saying they could help. They sent me some tutorials to start with. I remained polite and helpful, reviewed the guides, performed the procedures, and they did not solve my issue.
I informed them of this immediately two weeks ago. No response. Seems they are just hoping I’ll go away.
I sent another email last week with all 3 ticket numbers they generated for me. No response.
This company’s commitment to customer service and their communication are terrible. I would not do business with them again.
11 mars 2026
Avis spontané
Réponse de Bathmate
Thank you for your feedback, and we’re sorry for the frustration caused. We can see we attempted to contact you, but it seems some emails may not have reached you. We’re glad to confirm your ticket has now been resolved and the replacement items have been arranged. We appreciate your patience and are here if you need anything further.
HydroXtreme series
HydroXtreme series: these are supposed to have a 2-year warranty they don't honor the two-year warranty, even through they say there is one be cautious just do yourself a favor and don't order anything from them at best they are a scam, deceptive, Bad Company at best because these things are very expensive several hundred dollars usual find that out in searching if you haven't done so already.
7 juillet 2025
Avis spontané
Réponse de Bathmate
Hi Daniel,
We're sorry to hear about your experience and the frustration caused.
Our HydroXtreme pumps do carry a 2-year warranty, and we absolutely honour this. On the rare occassion when an issue is reported, our support team first needs to confirm where the suction loss is occurring so we can identify the exact component responsible and send the correct replacement part under warranty.
When you contacted us, our team provided troubleshooting guidance and then requested one final detail about where the pressure was being lost so we could arrange the appropriate replacement for you. We’re still very happy to resolve this for you.
Please reply to the latest message from our support team confirming where the air appears to be entering the pump (top, middle, or base), and we’ll arrange the correct replacement part as quickly as possible.
We’re committed to helping customers resolve issues with their products and we look forward to getting this sorted for you.
Bathmate Customer Support
Delivered as promised and quickly
Delivered as promised and quickly. Have to see if i like the product, but so far ok.
27 février 2026
Réponse de Bathmate
Hi Frank
Thank you for your review! We're glad to hear your order was delivered quickly and as promised. We hope you continue to have a positive experience with the product, and if you have any questions along the way, our team is always here to help.
Réponse de Bathmate
Hi John
Thank you for your feedback! We’re delighted to hear you had an easy, straightforward, and seamless shopping experience. We truly appreciate your support
Got emails as soon as i order and bunch…
Got emails as soon as i order and bunch info can't wait to get it in mail and start trying it out and getting the gains down there.
22 février 2026
Réponse de Bathmate
Hi Toetting
Thank you for your review! We’re glad you’re finding the information helpful and that everything came through right away. We’re excited for you to get started, and if you have any questions once it arrives, our team is always here to help. Enjoy!
at this point I just purchased your…
at this point I just purchased your product so I have no experience I made this purchased due to radical prostetctomy years ago and im hoping for help.
23 février 2026
Réponse de Bathmate
Hi Richard
Thank you for sharing your situation with us. We truly appreciate you giving our product a try, and we hope it proves helpful for you. It can take a little time and consistency to see results, so please don’t hesitate to reach out to our support team if you have any questions or would like guidance along the way. We’re here to support you.
I was able track order plus no one knew…
I was able track order plus no one knew what it was but me
14 février 2026
Réponse de Bathmate
Hi Chris
Thank you for your feedback! We’re glad you were able to easily track your order and that the packaging met your expectations for discretion. Your privacy is very important to us, and we truly appreciate your support.
Skeptical buyer
I have to give a 3 star rating for the simple
Fact I’ve only had it for 2 days. I’m the biggest skeptic ever so buying this was a bit of a stretch, but with the 30 day money back guarantee I had nothing to lose an everything to gain (pun intended). My member was perfectly fine prior to purchasing this product, but why not add a little razzle dazzle ya know. So in my first 2 days of usage I notice the erections are more firm and fuller. I haven’t experienced any gains in length or circumference being only used it twice. I don’t think I’ll be sending it back prior to the 30 day window on the return, I intend to keep the device and see where it takes me.
4 février 2026
Réponse de Bathmate
Hi Anthony
Thank you for sharing your honest first impressions! We completely understand wanting to take a little time to see how things progress, and we appreciate you giving it a try. It’s great to hear you’re already noticing firmer, fuller results after just a couple of uses. Consistency is key, and many customers find improvements continue over time. If you have any questions along the way, our team is always here to support you.
It's really incredible
6 février 2026
Avis spontané
Réponse de Bathmate
We’re thrilled to hear you’re enjoying it. We truly appreciate your support!
Réponse de Bathmate
That’s great to hear! We’re glad you were able to access the downloads successfully. If you need any further assistance, we’re always here to help.
Easy website to navigate
Easy website to navigate. Good information through out the page
17 janvier 2026
Réponse de Bathmate
Thank you for your feedback! We’re glad you found the website easy to navigate and the information helpful throughout. We appreciate your support and hope you continue to have a great experience with us.
The support team was super kind and…
The support team was super kind and quick to help me with a discount code. They made me feel taken care of, and I really appreciate that.
9 janvier 2026
Réponse de Bathmate
Thank you so much for your kind words! We’re delighted to hear our support team was able to assist you quickly and make you feel well taken care of. Providing helpful and friendly service is always our goal. We truly appreciate your support!
I’ve been sent over 5 customer surveys…
I’ve been sent over 5 customer surveys since ordering last week. However, in all that time, I have yet to receive notice that my order was shipped.
Why so desperate for a review from me without even knowing if the product is on the way?
30 décembre 2025
Réponse de Bathmate
Hi Jack,
Thank you for bringing this to our attention, and we’re sorry for the frustration this has caused.
Review requests are for your website experience, automated by TrustPilot and are sometimes sent out before shipping notifications.
We completely understand your concern and agree the this may be frustrating.
If you have any queries about your order, our support team would be more than happy to check your order status and make sure everything is on track - please feel free to reach out to us directly so we can assist you promptly at support@bathmatedirect.com.
Kind regards,
Jamie
I had a Hercules before
I had a Hercules before, went from 5.25 to 6 even. But through a move, I lost it, and miss it. It's a life changing product! A real gem in the ruff.
4 janvier 2026
Réponse de Bathmate
Hi Kurt,
Thank you for sharing your experience! We’re thrilled to hear the Hercules made such a meaningful difference for you—feedback like this truly means a lot to us. We appreciate your support and are always here if you need any help getting started again.
Kind regards,
Jamie
Great product
This company puts out a good product to help men stay confident and healthy.
29 décembre 2025
Réponse de Bathmate
Hello!
Thank you for your feedback! We’re proud to offer products that support men’s confidence and overall wellbeing. We truly appreciate your trust and support.
Kind regards,
Jamie
This company fastest support &…
This company fastest support & reactivity about my last order.
Thnak for your help & your prompt assistance.
19 décembre 2025
Réponse de Bathmate
Hi Jerome,
Thank you for your kind words! We’re delighted to hear you were happy with the speed and responsiveness of our support team. It was our pleasure to help, and we truly appreciate your support.
Kind regards,
Jamie
I called about my bathmate
I called about my bathmate, because a piece is broken. They gave me a runaround, didn't even look at my warranty didn't help at all. So now I have the product that does not work when they could have just replaced a little piece on. And the times I call them, was within the word warranty time. They don't honor their agreements
25 décembre 2024
Avis spontané
Réponse de Bathmate
Hello,
We’re very sorry to hear about the issue with your product and for the frustration this has caused. We want to reassure you that we respond to all customer queries, both by email and telephone, and always honour our trusted product warranties for purchases made on our official website, bathmatedirect.com. There are multiple resellers of Bathmate products who unfortunately do not offer this same level of service.
We truly want to help resolve this under our warranty process. Please feel free to reach out to our dedicated support team at support@bathmatedirect.com.
Your satisfaction and safety are extremely important to us, and we’re ready to get this resolved for you as quickly as possible.
Kind regard,
Bathmate Customer Support
The purchase was an experiment to notice results with ED.
The purhase was an experiment to address my ED. Only time will tell if there is a success or not. Any other benefits would simply be an icing on the cake.
24 décembre 2025
Réponse de Bathmate
Hi Tony
Thank you for sharing your experience with us. We appreciate your openness and hope the product meets your expectations over time. If you have any questions or need support along the way, our team is always here to help.
Réponse de Bathmate
Hi Garrett
Thank you for your review! We’re glad to hear your order arrived quickly and that the product works exactly as advertised. We appreciate your support!
Does not honnor warranty
Does not honnor warranty.
The rubber seal on the device tore which makes the hard plastic inside cut and tear skin. I sent several emails to customer service requesting they honor the warranty and I was completely ignored every time nothing in my spam folder I sent the emails to support@bathmatedirect .com
1 septembre 2025
Avis spontané
Réponse de Bathmate
Hi David,
We’re very sorry to hear about the issue with the rubber seal and for the frustration this has caused. We want to reassure you that we have responded to all the emails we’ve received, but it seems our replies may not be reaching you. They might have landed in a spam or junk folder, so please double-check there just in case.
We truly want to help resolve this under our warranty process. Please feel free to reach out again at support@bathmatedirect.com
Your satisfaction and safety are extremely important to us, and we’re ready to get this resolved for you as quickly as possible.
Thank you,
Bathmate Customer Support
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