Bathroom Planet Avis 1 662

Terrible Company, cost us more money to replace bath they did not deliver, rebook plumber as had no bath and holiday days due to their non delivery , would not recommend

Ordered tap from Bathroom Planet, it arrived very promptly considering it came from the eu with all the issues involved since Brexit, they were very helpful when discussing this and always answered the phone immediately .

I really like the bath tap and basin tap I bought. They are stylish and modern.

Don’t use this company!!!!!!
Sent back a £100 item that was opened but not fitted as incorrect part ordered. No refund offed as in small print “opened items cannot be refunded!?” Is this even legal under consumer law????
#Please please please don’t use this untrustworthy company.#

Good service all round , will use again

Vanity unit & worktop both came damaged. Trying to sort out replacements was painful. Eventually got the vanity unit. But still waiting for worktop OR refund for worktop! Customer service is terrible.

Item arrived as per the delivery date and item as per the description
Perfect 👍

Bathroom Planet were helpful. There was a delay with the company that made the shower riser soap dish, they sent the wrong item.

Brought a Cistern and a wall plate, rejected at the door as the company delivery was a week late. Apparently they had a system update which caused this.

Anyways. I got a partial refund and was told I will not be getting a full refund. Appalling service from this company.

First the delay then no full refund. BE AWARE!!!!

Easy transaction, No hassles job done

Absolutely shocking! Don’t touch with a barge pole 😫

Very good communication from this company. They communicated the delay on stock with my chosen bathroom radiator quickly but managed to swap the order for an alternative quickly and without. Thank you, Radiator now fitted and all looking good 👍

Product never delivered after a month, another company supplied the goods in 48 hours. Currently we have not received our money back.

Bathroom Planet take ages to give a refund, returned weeks ago. When I did get a refund it was for the wrong amount less than I paid.
They arranged pickup for return. I have evidence proving the return, emails to & fro but still waiting. They then sent out a damaged 2nd cabinet but I can’t be bothered to return that one as it’s costing me money. Very poor customer service and quality. Disappointing

Delivered earlier than expected- very happy with the end product

Item purchased over 2 weeks ago. Yet to be delivered and no correspondence on email after chasing multiple times. Was finally given new date and unsurprisingly also yet to be delivered and still no response from the company.

Would give zero stars if we could. Ordered a £1200 vanity unit which said it was in stock and received an email on Sunday evening advising it would be delivered the next day. Waited in all day and the unit didn’t arrive. Had to call about ten times before anyone answered the phone. When we finally got through, were told we must send an email. We received a call from Julie who advised that there had been a problem at the courier (strange that the problem occurred between Sunday evening and Monday morning). Due to having taken a day off work (two of us due to the size and weight of the unit), we requested a Saturday for redelivery but were advised that this would not be possible and in any event, redelivery had been scheduled for the next working day with no consultation with ourselves. We advised that we would not be in that day. In view of this and the non-existent customer service, we decided to cancel and requested a refund. For some reason, they are fast enough to take your money but unable to refund over the phone or on the same day. The next day, whilst we were at work, we received a call from a courier to advise that he was at our house with the unit. We were at work and there was nobody to take delivery (even though we had advised that we were cancelling the order). And still no refund…ten days later. Would never, ever purchase anything here again. Very “computer says no” and inefficient working practices. No customer service whatsoever. The guy who answers the phone is like a doctor’s receptionist…entirely unhelpful and patronising with no chance of getting through to anyone who can assist on the phone. Just the standard “send an email” or “I’m not going to argue with you” answers (which means issues take forever to resolve as Julie works through each email one by one including your replies instead of picking up the phone, sorting it all out and then confirming in one email. There’s far too much back and forth). And now we are unable to get a replacement until we receive our refund.