Baywater Avis 

Since taking over from BOC earlier this year my oxygen supplier is Baywater Healthcare. Since they took over I have had to call themselves multiple times to complain.
*From the very start they have driver problems in dispute over long hours subsequently drivers going to
arbitration. / on strike .i live in Essex but I have had drivers from Yorkshire and Wales having to stand in.
and they have openly talked about the internal problems.
On one occasion I had a driver phone me to tell me whilst I was on his list of deliveries he had no oxygen.
My problem came yesterday 26th September regarding my main filler tank. I could not tell how much oxygen was left as the controlling battery level light failed. Worried that this was the weekend I phoned to explain. Unfortunately I was through to an
Staff member that after explaining my issue he disappeared for at least 5 minutes to talk with his SUPERVISOR. I was told to expect a delivery the next day . (Today) By 3.15 pm I had not heard anything so I phoned the day was almost over. So I waited but at around
5.30 pm I phoned again. This time there was a confusion of lies . The adviser said that the person I spoke to earlier was still trying to get hold of the driver but the young advisor then said it showed the job had been pushed to Monday . I explained that she just told me he was still searching .
My sister died of IPF earlier this year. and I asked if they new what happens when your lungs cannot supply your heart with enough oxygen…You Die.
I was then told that they do not deliver on the weekends and if I find it necessary I should phone 111.
This company should be investigated. You only have to read other comments condemning the company. The ones that compliment them are dreamt up and are obviously lies.
The NHS pay this company to carry out a very important task…which they are not capable of carrying out .
Please NHS READ THE COMMENTS and take the necessary steps to replace them.

I received an email to say my order would be delivered on the day I requested. I stayed in especially. I have just rung as it was getting late in the day. The order didn’t go through even though I got the email!! Hopefully it will be delivered tomorrow

Here we go again, for the 2nd time in 2 weeks have been short delivered, had same problems some months ago due to them moving depots, the driver told me they ate too busy! You are supplying life giving oxygen not the weekly shopping. Drivers are great, on the front line of having to tell customers sorry short again, does the NHS not read these reviews, paying for a service not up to scratch. Baywater, why do you text the expected delivery time window, you rarely hit then so why bother?

8 till 12 delivery not done no one turned up phoned company staff rude and dismissive
They used to be reliable WHAT WENT WRONG

Debi was amazing, she gave a great service and reassured me that everything will be ok. Thanks debs for everything.

From start to finish this company have showed nothing but compassion,respect, and loyalty to my father who passed away in January. To the lovely oxygen supplier named Kelt who helped my dad on numerous occasions to the beautiful lady i spoke to on the phone today who admired my maiden name thankyou for all your dedication and hard work.

Would like to thank Debbie ! Oxgyen sorted in 4 hours when we are approaching a bank holiday. Baywater have always been amazing with my needs ! Thank you !

Deborah was so helpful like talking to an old friend very understanding of our predicament

give people a 4 hour time slot like boc did waited all day it is now 6.30pm and some bags for small oxygen bottles not a bag for golf clubs a very poor company

Already had reason to put a review on here. I have two mother units one with no light working. Had a unit delivered on friday which was full but on saturday evening went to fill up flask and the mother unit was completely empty. I have to say that I never experienced so many problems with the company. Boc was far better but you can guess why the NHS changed too baywater. Just to say the drivers are great.

After a few holiday ordering miscommunications, the lovely Debra at Baywater sorted us out not once but twice. She was so polite and helpful and couldn't do enough to get our holiday back on track. It made what could have been a real problem, just a minor bump in the road. It's so great when customer service staff have such a helpful, happy and eager attitude as it makes everyone's lives so much better. Thank you Debra!

Was expecting a visit this morning (4 hour window) as confirmed on phone and by text.
1.5 hours later, no idea if the visit will happen as there has been no update.
This is not good enough.

The large oxygen cylinder with the black on off knob majority are faulty with very little oxygen flow,it's a lottery I might get one that works fine with efficient oxygen flow for my pain,please can someone there check the cylinder before dropping off. The large oxygen cylinder with the grey on off knob all ways work effectively I have never had a problem with. Please check the cyilinder before they are delivered, tonight will be another night of pure unbearable pain because I have been delivered a faulty cylinder the one with the black on off knob very little oxygen flow. This must be the 20th time I have made this complaint but no one is listening and people like me have to go through another night of pain.

Shambles of a company, they take no responsibility what's so ever in not delivering enough bottles there customer service is appalling in the 3 yrs ive had oxygen i can put my hand on heart and say 40% of deliveries are short APPALING COMPANY.

So far Baywater have said they would come and collect oxygen canisters and scavenger unit SIX times and just not turned up. The patient died two months ago and we are repeatedly driving down to his empty house to meet a technician for collection and they just remove us from the collection schedule without notifying us. Wasting days of our time during the working week and absolutely no suggestion of how to get them collected - someone else could be using this vital equipment!!! Horrendous. Totally and utterly useless. No solution offered.

I have read several negative comments re Baywater however whilst I look at strengths and weaknesses of companies I deal with I would encourage anyone to comment as I found them from day one excellent. Getting oxygen for my wife and how to use was stressful but their staff were accommodating in all departments.

Why are the NHS not taking note of these reviews?!
Since this company took over delivery it’s been a nightmare. Useless delivery service, useless customer service, and no one accepting responsibility for missed deliveries of which we are now up to 4.
As previously mentioned
BRING BACK BOC and a reliable service

Absolute shower terrible service no customer care excuse after excuse I need two liquid oxygen tanks a week they managed one in a fortnight totally useless
Bring back BOC

Expected master cylinder to be delivered at 12pm yesterday. Received call at 11am to say they had none available. Therefore I have no oxygen so am unable to go about daily tasks like washing and cooking as I have stag 4 COPD. THEY OFFERED A COUPLE OF SMALL CYCLINDERS WHICH LAST ABOUT 45 MINUTES. This is the second time this has happened in the last 3 deliveries. The equipment they provide I.e Flask is rubbish. Fill it up at night and it vents so is empty in morning which is the most important time of day. Am unable to refill as have no oxygen to go to garage. Who ever took contract away from BOC should be sacked.As you can read I am not the only one having serious dangerous problems.

Absolutely disgusting service been waiting for liquid oxygen for 6 days and still haven’t got any this is my life line I can’t go out missed a family meal at the weekend can’t go shopping or to get any cash I am a prisoner in my own house when is someone going to do something about this